34
NPS
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Tenable
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About Tenable's Brand
Tenable® is the Cyber Exposure company. Approximately 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. As the creator of Nessus®, Tenable extended its expertise in vulnerabilities to deliver the world’s first platform to see and secure any digital asset on any computing platform. Tenable customers include approximately 60 percent of the Fortune 500, approximately 40 percent of the Global 2000, and large government agencies.
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Tenable NPS
Tenable's Net Promoter Score (NPS) is a 34 with 58% Promoters, 18% Passives, and 24% Detractors. Net Promoter Score tracks whether Tenable's customers would recommend using the product based on a scale of -100 to 100.
Tenable Overall NPS
| 58% | Promoters |
|---|---|
| 18% | Passives |
| 24% | Detractors |
Tenable NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Aug 2020 -33 | Aug 2020 | -33 |
Sep 2020 -40 | Sep 2020 | -40 |
Dec 2020 -1 | Dec 2020 | -1 |
Mar 2021 0 | Mar 2021 | 0 |
Aug 2021 11 | Aug 2021 | 11 |
Sep 2021 20 | Sep 2021 | 20 |
Oct 2021 9 | Oct 2021 | 9 |
Feb 2022 17 | Feb 2022 | 17 |
Mar 2022 31 | Mar 2022 | 31 |
Apr 2022 34 | Apr 2022 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tenable NPS by Gender
Tenable's NPS was rated 100 by Male customers on Comparably.
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Male
100
Tenable's NPS was rated 100 by Male customers on Comparably.
Sign Up to learn about Tenable's NPS Score rated by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Tenable's NPS is not yet rated by Female customers.
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0%
Promoters
0%
Passives
0%
Detractors
Tenable NPS by Ethnicity
Tenable's NPS was rated 100 points by Caucasian customers on Comparably.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Tenable Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Tenable users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tenable Customer Loyalty Score by Gender
Tenable's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Tenable Customer Loyalty Score by Ethnicity
Tenable's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tenable.
70
out of 100
Caucasian
Tenable Product Quality
3.4/5
Tenable has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Tenable Product Information
Tenable’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.tenable.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into Tenable Product Quality
Tenable's Product Quality score was rated highest by Male customers.
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Ranked Tenable Product Quality the Highest
Tenable Product Quality Score by Gender
Tenable's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Tenable Product Quality Score by Ethnicity
Tenable's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tenable.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Tenable Pricing
Tenable ROI & Value For Money
3.2/5
Tenable has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Tenable ROI
Tenable's ROI score was rated highest by Male customers.
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Ranked Tenable ROI the Highest
Tenable ROI Score by Gender
Tenable's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Tenable ROI Score by Ethnicity
Tenable's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tenable.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Tenable Customer Service
3.1/5
Tenable has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Tenable's Customer Service
Address
6100 Merriweather Drive, 12th Floor, Columbia, MD 21044
Website
https://www.tenable.com
Phone Number
+1 (410) 872-0555
Tenable's Social Links
Quick Insights into Tenable Customer Service
Tenable's Customer Service score was rated highest by Male customers.
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Ranked Tenable Customer Service the Highest
Tenable Customer Service Score by Gender
Tenable's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tenable.
Male
3.6/5
Female
N/A
Tenable Customer Service Score by Ethnicity
Tenable's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tenable.
0
1
2
3
4
5
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Tenable as an Employer
4.9/5
Tenable has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tenable scored a 34 for Net Promoter Score and a 71 for Employee Net Promoter Score. NPS gauges how likely a customer of Tenable would recommend the brand to a friend. ENPS measures how likely Tenable employees would recommend working at Tenable to a friend.
Net Promoter Score
34
NPS Score
| 58% | Promoters |
|---|---|
| 18% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
71
eNPS Score
| 79% | Promoters |
|---|---|
| 13% | Passive |
| 8% | Detractors |
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