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About Tenable's Brand

Tenable® is the Cyber Exposure company. Approximately 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. As the creator of Nessus®, Tenable extended its expertise in vulnerabilities to deliver the world’s first platform to see and secure any digital asset on any computing platform. Tenable customers include approximately 60 percent of the Fortune 500, approximately 40 percent of the Global 2000, and large government agencies.

Brand at a Glance

83%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service

Tenable NPS

Tenable's Net Promoter Score (NPS) is a 34 with 58% Promoters, 18% Passives, and 24% Detractors. Net Promoter Score tracks whether Tenable's customers would recommend using the product based on a scale of -100 to 100.

Tenable Overall NPS

34
NPS
58%Promoters
18%Passives
24%Detractors
Tenable Overall NPS

Tenable NPS Trend

-100
-50
0
50
100
Jun 2020
100
Jun 2020100
Aug 2020
-33
Aug 2020-33
Sep 2020
-40
Sep 2020-40
Dec 2020
-1
Dec 2020-1
Mar 2021
0
Mar 20210
Aug 2021
11
Aug 202111
Sep 2021
20
Sep 202120
Oct 2021
9
Oct 20219
Feb 2022
17
Feb 202217
Mar 2022
31
Mar 202231
Apr 2022
34
Apr 202234

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Tenable NPS by Gender

Tenable's NPS was rated 100 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full NPS by Gender data of Tenable.

Male

100

Tenable's NPS was rated 100 by Male customers on Comparably.

Sign Up to learn about Tenable's NPS Score rated by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors

Female

N/A

Tenable's NPS is not yet rated by Female customers.

Sign Up to learn about Tenable's NPS Score rated by Female customers on Comparably.
0%
Promoters
0%
Passives
0%
Detractors

Tenable NPS by Ethnicity

Tenable's NPS was rated 100 points by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Tenable.
-100
-50
0
50
100
Caucasian
100
Caucasian100

Tenable Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Tenable users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

83
83%
17
17%
Tenable Customer Loyalty

Tenable Customer Loyalty Score by Gender

Tenable's Customer Loyalty score was rated 78 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Tenable.
Male
78%
Yes
Female
N/A
Yes

Tenable Customer Loyalty Score by Ethnicity

Tenable's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tenable.
70
out of 100
Caucasian

Tenable Product Quality

3.4/5

Tenable has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

Sign Up to unlock Tenable's overall Product Quality score rated by its users and customers.

Tenable Product Information

Tenable’s product quality score is a 3.4 out of 5 as rated by its users and customers.

Website
https://www.tenable.com
Company Size
1,001-5,000 Employees

Industry

Tech

Quick Insights into Tenable Product Quality

Tenable's Product Quality score was rated highest by Male customers.

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Ranked Tenable Product Quality the Highest

Male
3.9
Caucasian
3.5

Tenable Product Quality Score by Gender

Tenable's Product Quality score was rated 3.9 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tenable.

Male

3.9/5

Female

N/A

Tenable Product Quality Score by Ethnicity

Tenable's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tenable.
0
1
2
3
4
5
Caucasian
3.5
Caucasian3.5

Tenable Pricing

Tenable ROI & Value For Money

3.2/5

Tenable has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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Quick Insights into Tenable ROI

Tenable's ROI score was rated highest by Male customers.

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Ranked Tenable ROI the Highest

Male
3.6
Caucasian
3.5

Tenable ROI Score by Gender

Tenable's ROI score was rated 3.6 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tenable.

Male

3.6/5

Female

N/A

Tenable ROI Score by Ethnicity

Tenable's ROI score was rated 3.5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tenable.
0
1
2
3
4
5
Caucasian
3.5
Caucasian3.5

Tenable Customer Satisfaction (CSAT)

Tenable Customer Satisfaction (CSAT) Score

72 / 100

Tenable has an overall Customer Satisfaction score of 72 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied58%
Satisfied14%
Neither Satisfied nor Dissatisfied0%
Dissatisfied14%
Very Dissatisfied14%
Very Satisfied
58%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Tenable Customer Satisfaction

Tenable's Customer Satisfaction score was rated highest by Caucasian customers.

Sign Up to unlock insights into how customers have ranked Tenable's Customer Satisfaction.

Ranked Tenable Customer Satisfaction the Highest

Caucasian
67%
Male
67%

Tenable Customer Satisfaction Score by Gender

Tenable's Customer Satisfaction score was rated 67 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tenable.
67 / 100
Male
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%

Tenable Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Tenable's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tenable.
67 / 100
Very Satisfied67%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied33%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%

Tenable Customer Service

3.1/5

Tenable has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.

Sign Up to unlock Tenable's overall Customer Service score rated by its users and customers.

About Tenable's Customer Service

Address

6100 Merriweather Drive, 12th Floor, Columbia, MD 21044


Website

https://www.tenable.com


Phone Number

+1 (410) 872-0555

Quick Insights into Tenable Customer Service

Tenable's Customer Service score was rated highest by Male customers.

Sign Up to unlock insights into how customers have ranked Tenable's Customer Service score.

Ranked Tenable Customer Service the Highest

Male
3.6
Caucasian
3.5

Tenable Customer Service Score by Gender

Tenable's Customer Service score was rated 3.6 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tenable.

Male

3.6/5

Female

N/A

Tenable Customer Service Score by Ethnicity

Tenable's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tenable.
0
20
40
60
80
100
Caucasian
3.5
Caucasian3.5

Tenable as an Employer

4.9/5

Tenable has a 4.9/5 stars for its overall company culture rated by their employees

  Tenable CEO
top
5%
CEO of Tenable

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Tenable scored a 34 for Net Promoter Score and a 71 for Employee Net Promoter Score. NPS gauges how likely a customer of Tenable would recommend the brand to a friend. ENPS measures how likely Tenable employees would recommend working at Tenable to a friend.

Net Promoter Score

34
NPS Score
58%Promoters
18%Passive
24%Detractors

Employee Net Promoter Score

71
eNPS Score
79%Promoters
13%Passive
8%Detractors

Global Ranking Snapshot

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