28
NPS
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The Home Depot is ranked #40 in Top Brands for MillennialsAwards & Recognition
The Home Depot is ranked #40 in Top Brands for Millennials
Awards & Recognition
About The Home Depot's Brand
The Home Depot, the world’s largest home improvement specialty retailer, values and rewards dedicated, knowledgeable and experienced professionals. The Home Depot’s brand is ranked #86 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of The Home Depot. When compared to other organizations within the Retail industry, The Home Depot is ranked #14. Among its major competitors, The Home Depot is ranked in 1st place for NPS while Ace Hardware is 2nd, and Walmart is 3rd. Overall, The Home Depot has a negative social sentiment, when analyzing social media channels and online mentions.Their current market cap is $301.06B
Brand at a Glance
80%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
The Home Depot CMO
Adolfo Villagomez
Adolfo Villagomez is chief marketing officer and senior vice president of The Home Depot’s online business. He is responsible for all digital activities including Homedepot.com, an industry-leading e-commerce operation, as well as all marketing and branding activities at The Home Depot. Adolfo joined The Home Depot in 2014 as vice president of merchandising strategy. Since that time, he has led several of the company’s core merchandising functions, including Outdoor Power, Garden and Building Materials. His efforts resulted in the successful expansion of exclusive brand relationships, the growth of private brand offerings and the revitalization of the Pro program. Previously, Adolfo worked as a partner at McKinsey & Company and held executive leadership positions at DuPont. Adolfo holds a master’s degree in business administration from the Yale School of Management, and a bachelor’s degree in chemical engineering from the Universidad Nacional Autónoma de México (National Autonomous University of Mexico).
The Home Depot Ranking
- #86 / 100 in Global Best Brands
- #40 in Top Brands for Millennials
- #14 in Retail
- #1 / 4 of its competitors
The Home Depot NPS
The Home Depot's Net Promoter Score (NPS) is a 28 with 55% Promoters, 18% Passives, and 27% Detractors. Net Promoter Score tracks whether The Home Depot's customers would recommend using the product based on a scale of -100 to 100.
The Home Depot Overall NPS
| 55% | Promoters |
|---|---|
| 18% | Passives |
| 27% | Detractors |
The Home Depot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 29 | Aug 2021 | 29 |
Sep 2021 29 | Sep 2021 | 29 |
Oct 2021 29 | Oct 2021 | 29 |
Nov 2021 29 | Nov 2021 | 29 |
Dec 2021 31 | Dec 2021 | 31 |
Jan 2022 32 | Jan 2022 | 32 |
Feb 2022 30 | Feb 2022 | 30 |
Mar 2022 29 | Mar 2022 | 29 |
Apr 2022 27 | Apr 2022 | 27 |
May 2022 27 | May 2022 | 27 |
Jun 2022 27 | Jun 2022 | 27 |
Jul 2022 27 | Jul 2022 | 27 |
How Other Brands Compare
The Home Depot is ranked first for NPS among its competitors. Ace Hardware and Walmart come in second and third, with Lowe's Home Improvement coming in at #4. Among those competitors, it is the most valued company behind Walmart.
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 The Home Depot |  Walmart |  Lowe's Home Improvement |  Ace Hardware | |
| Global Ranking | #86 | #104 | #128 | #265 |
| NPS | 28 | 14 | 11 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Negative | Negative | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $301.06B | $382.64B | $136.70B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Home Depot NPS by Gender
Male customers rated The Home Depot's NPS 2 points higher than Female customers.
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Male
26
The Home Depot's NPS was rated 26 by Male customers on Comparably.
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55%
Promoters
16%
Passives
29%
Detractors
Female
24
The Home Depot's NPS was rated 24 by Female customers on Comparably.
Sign Up to learn about The Home Depot's NPS Score rated by Female customers on Comparably.
52%
Promoters
20%
Passives
28%
Detractors
The Home Depot NPS by Ethnicity
The Home Depot's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of The Home Depot.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 23 | Caucasian | 23 |
Hispanic or Latino 28 | Hispanic or Latino | 28 |
African American/Black 50 | African American/Black | 50 |
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Native American 25 | Native American | 25 |
Other -4 | Other | -4 |
The Home Depot NPS by Age
The Home Depot's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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The Home Depot NPS by Usage
The Home Depot's NPS was rated the highest by customers who have used The Home Depot's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 16 | Less than 1 Year | 16 |
1 to 2 Years 22 | 1 to 2 Years | 22 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
5 to 10 Years 3 | 5 to 10 Years | 3 |
Over 10 Years 24 | Over 10 Years | 24 |
The Home Depot NPS vs. Competitors
Compared to its competitors, The Home Depot's NPS is rated right above Ace Hardware.
| COMPANY | NPS Score | |
|---|---|---|
| The Home Depot | 28 |
| Ace Hardware | 25 |
| Walmart | 14 |
| Lowe's Home Improvement | 11 |
 | Menards | -19 |
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The Home Depot NPS vs Companies in Retail
In the Retail industry, The Home Depot's NPS is rated right below Bath & Body Works.
| COMPANY | NPS Score | |
|---|---|---|
 | Costco | 60 |
 | Trader Joe's | 57 |
 | REI | 57 |
 | Amazon | 53 |
 | American Eagle Outfitters | 49 |
 | Target | 48 |
 | Chipotle | 46 |
 | Bath & Body Works | 39 |
| The Home Depot | 28 |
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The Home Depot Customer Reviews
Out of the 70 The Home Depot customer reviews 51 were positive and 19 were constructive. The Home Depot customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
The Home Depot Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of The Home Depot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Home Depot Customer Loyalty Score by Gender
Female customers rated The Home Depot's Customer Loyalty score 6% higher than Male customers.
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Male
83%
Yes
Female
89%
Yes
The Home Depot Customer Loyalty Score by Ethnicity
The Home Depot's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
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85
out of 100
Caucasian
87
out of 100
Hispanic or Latino
93
out of 100
African American/Black
67
out of 100
Asian or Pacific Islander
78
out of 100
Native American
75
out of 100
Other
The Home Depot Customer Loyalty Score by Age
The Home Depot's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 74% | 18-25 | 74% |
26-30 75% | 26-30 | 75% |
31-35 86% | 31-35 | 86% |
36-40 78% | 36-40 | 78% |
41-45 86% | 41-45 | 86% |
46-50 75% | 46-50 | 75% |
51-55 85% | 51-55 | 85% |
56-60 95% | 56-60 | 95% |
61-65 84% | 61-65 | 84% |
66+ 88% | 66+ | 88% |
The Home Depot Customer Loyalty Score by Usage
The Home Depot's Customer Loyalty score was rated the highest by customers who have used The Home Depot's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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The Home Depot Customer Loyalty Score by Industry
The Home Depot's Customer Loyalty score was rated the highest by Consumer Services industry customers, and the lowest by Fashion and Beauty industry customers.
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The Home Depot Customer Loyalty vs. Competitors
Compared to its competitors, The Home Depot's Customer Loyalty score is rated right above Ace Hardware.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Home Depot | 80% |
| Ace Hardware | 80% |
| Lowe's Home Improvement | 80% |
| Walmart | 74% |
| Menards | 74% |
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Customer Loyalty for Other Retail Brands
In the Retail industry, The Home Depot's Customer Loyalty score is rated right above Chipotle, and is preceded by Bath & Body Works.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costco | 91% |
| Amazon | 89% |
| REI | 89% |
| Trader Joe's | 87% |
| American Eagle Outfitters | 87% |
| Target | 85% |
| Bath & Body Works | 85% |
| The Home Depot | 80% |
| Chipotle | 76% |
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The Home Depot Product Quality
3.8/5
The Home Depot has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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The Home Depot Product Information
The Home Depot’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated The Home Depot's product the highest. Reviewers from the Business and Consumer Services industry rated The Home Depot the lowest at 4.2.
- Website
- http://www.homedepot.com/
- Company Size
- 10,000+ Employees
Industry
Retail
Quick Insights into The Home Depot Product Quality
The Home Depot's Product Quality score was rated highest by customers from the Insurance industry, and rated lowest by customers from the Professional Services industry.
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Ranked The Home Depot Product Quality the Highest
Ranked The Home Depot Product Quality the Lowest
The Home Depot Product Quality Score by Gender
The Home Depot's Product Quality score was rated 3.8 by both Female and Male customers on Comparably.
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Male
3.8/5
Female
3.8/5
The Home Depot Product Quality Score by Ethnicity
The Home Depot's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Native American 4.1 | Native American | 4.1 |
Other 3.2 | Other | 3.2 |
The Home Depot Product Quality Score by Age
The Home Depot's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4 | 26-30 | 4 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4.2 | 36-40 | 4.2 |
41-45 3.6 | 41-45 | 3.6 |
46-50 3.2 | 46-50 | 3.2 |
51-55 3.7 | 51-55 | 3.7 |
56-60 4 | 56-60 | 4 |
61-65 3.2 | 61-65 | 3.2 |
66+ 3.1 | 66+ | 3.1 |
The Home Depot Product Quality Score by Usage
The Home Depot's Product Quality score was rated the highest by customers who have used The Home Depot's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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The Home Depot Product Quality Score by Industry
The Home Depot's Product Quality score was rated the highest by Insurance industry customers, and the lowest by Professional Services industry customers.
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The Home Depot Product Quality vs. Competitors
Compared to its competitors, The Home Depot's Product Quality score is rated right above Ace Hardware.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Home Depot | 3.8/5 |
| Ace Hardware | 3.8/5 |
| Walmart | 3.6/5 |
| Lowe's Home Improvement | 3.4/5 |
| Menards | 2.7/5 |
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Product Quality for Other Retail Brands
In the Retail industry, The Home Depot's Product Quality score is rated right below Bath & Body Works.
| COMPANY | Product Quality Score | |
|---|---|---|
| Costco | 4.4/5 |
| REI | 4.4/5 |
| Target | 4.3/5 |
| Trader Joe's | 4.3/5 |
| Chipotle | 4.3/5 |
| Amazon | 4.3/5 |
| American Eagle Outfitters | 4.2/5 |
| Bath & Body Works | 4.2/5 |
| The Home Depot | 3.8/5 |
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The Home Depot Pricing
The Home Depot ROI & Value For Money
3.7/5
The Home Depot has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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The Home Depot Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Legal industry. The users from the Professional Services industry think that they had the lowest ROI from The Home Depot.
Quick Insights into The Home Depot ROI
The Home Depot's ROI score was rated highest by customers from the Legal industry, and rated lowest by customers from the Professional Services industry.
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Ranked The Home Depot ROI the Highest
Ranked The Home Depot ROI the Lowest
The Home Depot ROI Score by Gender
Female customers rated The Home Depot's ROI score 0.1 stars higher than Male customers.
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Male
3.6/5
Female
3.7/5
The Home Depot ROI Score by Ethnicity
The Home Depot's ROI score was rated the highest by Native American customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Native American 4.5 | Native American | 4.5 |
Other 3.1 | Other | 3.1 |
The Home Depot ROI Score by Age
The Home Depot's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.7 | 26-30 | 3.7 |
31-35 4 | 31-35 | 4 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.2 | 46-50 | 3.2 |
51-55 3.5 | 51-55 | 3.5 |
56-60 4.1 | 56-60 | 4.1 |
61-65 3.1 | 61-65 | 3.1 |
66+ 3.3 | 66+ | 3.3 |
The Home Depot ROI Score by Usage
The Home Depot's ROI score was rated the highest by customers who have used The Home Depot's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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The Home Depot ROI Score by Industry
The Home Depot's ROI score was rated the highest by Legal industry customers, and the lowest by Professional Services industry customers.
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The Home Depot Pricing vs. Competitors
Compared to its competitors, The Home Depot's ROI score is rated right above Walmart.
| COMPANY | Pricing Score | |
|---|---|---|
| The Home Depot | 3.7/5 |
| Walmart | 3.6/5 |
| Ace Hardware | 3.5/5 |
| Lowe's Home Improvement | 3.3/5 |
| Menards | 2.8/5 |
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ROI for Other Retail Brands
In the Retail industry, The Home Depot's ROI score is rated right below Bath & Body Works.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.3/5 |
| Trader Joe's | 4.2/5 |
| Amazon | 4.1/5 |
| REI | 4.1/5 |
| Target | 4/5 |
| Chipotle | 4/5 |
| American Eagle Outfitters | 3.8/5 |
| Bath & Body Works | 3.7/5 |
| The Home Depot | 3.7/5 |
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The Home Depot Customer Satisfaction (CSAT)
The Home Depot Customer Satisfaction (CSAT) Score
73 / 100
The Home Depot has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
42%
Satisfied
31%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
4%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Home Depot Customer Satisfaction
The Home Depot's Customer Satisfaction score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Hospitality industry.
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Ranked The Home Depot Customer Satisfaction the Highest
Ranked The Home Depot Customer Satisfaction the Lowest
The Home Depot Customer Satisfaction Score by Gender
Female customers rated The Home Depot's Customer Satisfaction score 6 points higher than Male customers.
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70 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 2% | |
Very Dissatisfied | 20% |
76 / 100
FemaleVery Satisfied | 54% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 0% | |
Very Dissatisfied | 19% |
The Home Depot Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Home Depot's Customer Satisfaction (CSAT) score was rated 69% according to Caucasian users and customers.
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69 / 100
Very Satisfied
37%
Satisfied
32%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
22%
CSAT according to Hispanic or Latino
The Home Depot's Customer Satisfaction (CSAT) score was rated 77% according to Hispanic or Latino users and customers.
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77 / 100
Very Satisfied
60%
Satisfied
17%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
10%
CSAT according to African American/Black
The Home Depot's Customer Satisfaction (CSAT) score was rated 86% according to African American/Black users and customers.
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86 / 100
Very Satisfied
68%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
CSAT according to Asian or Pacific Islander
The Home Depot's Customer Satisfaction (CSAT) score was rated 57% according to Asian or Pacific Islander users and customers.
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57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
CSAT according to Native American
The Home Depot's Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
The Home Depot's Customer Satisfaction (CSAT) score was rated 62% according to Other users and customers.
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62 / 100
Very Satisfied
43%
Satisfied
19%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
33%
The Home Depot Customer Satisfaction Score by Age
The Home Depot's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 82% | |||||||||||||||
| 26-30 | 79% | |||||||||||||||
| 31-35 | 73% | |||||||||||||||
| 36-40 | 73% | |||||||||||||||
| 41-45 | 68% | |||||||||||||||
| 46-50 | 75% | |||||||||||||||
| 51-55 | 70% | |||||||||||||||
| 56-60 | 79% | |||||||||||||||
| 61-65 | 60% | |||||||||||||||
| 66+ | 48% |
The Home Depot Customer Satisfaction Score by Usage
The Home Depot's Customer Satisfaction score was rated the highest by customers who have used The Home Depot's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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The Home Depot Customer Satisfaction Score by Industry
The Home Depot's Customer Satisfaction score was rated the highest by Consulting industry customers, and the lowest by Hospitality industry customers.
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{
"title": "The Home Depot Customer Satisfaction Score by Industry",
"text": "The Home Depot's Customer Satisfaction score was rated the highest by Consulting industry customers, and the lowest by Hospitality industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "The Home Depot's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Accounting",
"groupId": 495,
"score": 82,
"stars": 0,
"csatScore": 82,
"text": "The Home Depot's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
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},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 80,
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"stars": 0,
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},
{
"label": "Architecture and Planning",
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"csatScore": 75,
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"scoreClassName": "",
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},
{
"label": "Arts and Entertainment",
"groupId": 499,
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"stars": 0,
"csatScore": 75,
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"scoreClassName": "",
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},
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
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},
{
"label": "Construction",
"groupId": 510,
"score": 55,
"stars": 0,
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"scoreClassName": "",
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},
{
"label": "Consulting",
"groupId": 511,
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"stars": 0,
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"scoreClassName": "max",
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},
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
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{
"label": "Government and Public Policy",
"groupId": 521,
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"scoreClassName": "",
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},
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
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"label": "Hospitality",
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},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
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]
}The Home Depot Customer Satisfaction vs. Competitors
Compared to its competitors, The Home Depot's Customer Satisfaction score is rated right above Ace Hardware.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Home Depot | 73% |
| Ace Hardware | 73% |
| Walmart | 69% |
| Lowe's Home Improvement | 52% |
| Menards | 51% |
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Customer Satisfaction for Other Retail Brands
In the Retail industry, The Home Depot's Customer Satisfaction score is rated right below Chipotle.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Costco | 88% |
| Amazon | 87% |
| Target | 87% |
| REI | 87% |
| Trader Joe's | 86% |
| American Eagle Outfitters | 86% |
| Bath & Body Works | 81% |
| Chipotle | 81% |
| The Home Depot | 73% |
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The Home Depot Customer Service
3.7/5
The Home Depot has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About The Home Depot's Customer Service
Address
2455 Paces Ferry Road N.W., Atlanta, GA 30339-4024
Website
http://www.homedepot.com/
Phone Number
+1-866-589-0690
The Home Depot's Social Links
Quick Insights into The Home Depot Customer Service
The Home Depot's Customer Service score was rated highest by customers from the Logistics and Supply Chain industry, and rated lowest by customers from the Professional Services industry.
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Ranked The Home Depot Customer Service the Highest
Ranked The Home Depot Customer Service the Lowest
The Home Depot Customer Service Score by Gender
Female customers rated The Home Depot's Customer Service score 0.1 stars higher than Male customers.
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Male
3.6/5
Female
3.7/5
The Home Depot Customer Service Score by Ethnicity
The Home Depot's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Native American 4.5 | Native American | 4.5 |
Other 3.2 | Other | 3.2 |
The Home Depot Customer Service Score by Age
The Home Depot's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
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40
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.8 | 26-30 | 3.8 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.9 | 36-40 | 3.9 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3 | 46-50 | 3 |
51-55 3.4 | 51-55 | 3.4 |
56-60 3.9 | 56-60 | 3.9 |
61-65 3 | 61-65 | 3 |
66+ 3.2 | 66+ | 3.2 |
The Home Depot Customer Service Score by Usage
The Home Depot's Customer Service score was rated the highest by customers who have used The Home Depot's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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The Home Depot Customer Service Score by Industry
The Home Depot's Customer Service score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Professional Services industry customers.
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The Home Depot Customer Service vs. Competitors
Compared to its competitors, The Home Depot's Customer Service score is rated right above Ace Hardware.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Home Depot | 3.7/5 |
| Ace Hardware | 3.6/5 |
| Walmart | 3.5/5 |
| Lowe's Home Improvement | 3.2/5 |
| Menards | 2.5/5 |
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Customer Service for Other Retail Brands
In the Retail industry, The Home Depot's Customer Service score is rated right below Bath & Body Works.
| COMPANY | Customer Service Score | |
|---|---|---|
| REI | 4.4/5 |
| Costco | 4.3/5 |
| Trader Joe's | 4.3/5 |
| Amazon | 4.2/5 |
| Chipotle | 4.2/5 |
| Target | 4.2/5 |
| American Eagle Outfitters | 4.1/5 |
| Bath & Body Works | 3.9/5 |
| The Home Depot | 3.7/5 |
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The Home Depot as an Employer
4.5/5
The Home Depot has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
The Home Depot scored a 28 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of The Home Depot would recommend the brand to a friend. ENPS measures how likely The Home Depot employees would recommend working at The Home Depot to a friend.
Net Promoter Score
28
NPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 53% | Promoters |
|---|---|
| 21% | Passive |
| 26% | Detractors |
Global Ranking Snapshot
The Home Depot is ranked #86 in the Global Top 100 Brands. It ranks just behind McDonald's and just ahead of Baskin Robbins.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
84 |  | Hilton |  | Christopher Nassetta | Travel and Hospitality |
85 |  | McDonald's |  | Chris Kempczinski | Food and Beverages |
86 | | The Home Depot | | Ted Decker | Retail |
87 |  | Baskin Robbins |  | Dave Hoffmann | Travel and Hospitality |
88 |  | Mastercard |  | Michael Miebach | Banking and Financial Services |
89 |  | Johnson & Johnson |  | Joaquin Duato | Consumer Goods |
90 |  | Uber |  | Dara Khosrowshahi | Travel and Hospitality |
Retail Ranking Snapshot
The Home Depot is ranked #14 in the Retail Industry. It ranks just behind Whole Foods Market and just ahead of 7-Eleven.
| RANK | COMPANY | Location | |
|---|---|---|---|
12 |  | Versace | Austin |
13 |  | Whole Foods Market | Austin, TX |
14 | | The Home Depot | Atlanta, GA |
15 |  | 7-Eleven | Dallas, TX |
16 |  | Nordstrom | Seattle, WA |
17 |  | Foot Locker | New York City, NY |
18 |  | Best Buy | Minneapolis, MN |
