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The Home Depot is
Ranked
#86
in
Global Top 100 Brands
Brand Page
The Home Depot
Marketing or Exec? Claim Your Free Account

The Home Depot is ranked #40 in Top Brands for Millennials

Awards & Recognition

  • Top Brands for Millenials 2021
  • Top 100 Brands 2021

About The Home Depot's Brand

The Home Depot, the world’s largest home improvement specialty retailer, values and rewards dedicated, knowledgeable and experienced professionals. The Home Depot’s brand is ranked #86 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of The Home Depot. When compared to other organizations within the Retail industry, The Home Depot is ranked #14. Among its major competitors, The Home Depot is ranked in 1st place for NPS while Ace Hardware is 2nd, and Walmart is 3rd. Overall, The Home Depot has a negative social sentiment, when analyzing social media channels and online mentions.Their current market cap is $301.06B

Brand at a Glance

80%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service

The Home Depot CMO
  The Home Depot CMO

Adolfo Villagomez

Adolfo Villagomez is chief marketing officer and senior vice president of The Home Depot’s online business. He is responsible for all digital activities including Homedepot.com, an industry-leading e-commerce operation, as well as all marketing and branding activities at The Home Depot. Adolfo joined The Home Depot in 2014 as vice president of merchandising strategy. Since that time, he has led several of the company’s core merchandising functions, including Outdoor Power, Garden and Building Materials. His efforts resulted in the successful expansion of exclusive brand relationships, the growth of private brand offerings and the revitalization of the Pro program. Previously, Adolfo worked as a partner at McKinsey & Company and held executive leadership positions at DuPont. Adolfo holds a master’s degree in business administration from the Yale School of Management, and a bachelor’s degree in chemical engineering from the Universidad Nacional Autónoma de México (National Autonomous University of Mexico).

The Home Depot Ranking

The Home Depot NPS

The Home Depot's Net Promoter Score (NPS) is a 28 with 55% Promoters, 18% Passives, and 27% Detractors. Net Promoter Score tracks whether The Home Depot's customers would recommend using the product based on a scale of -100 to 100.

The Home Depot Overall NPS

28
NPS
55%Promoters
18%Passives
27%Detractors
The Home Depot Overall NPS

The Home Depot NPS Trend

-100
-50
0
50
100
Aug 2021
29
Aug 202129
Sep 2021
29
Sep 202129
Oct 2021
29
Oct 202129
Nov 2021
29
Nov 202129
Dec 2021
31
Dec 202131
Jan 2022
32
Jan 202232
Feb 2022
30
Feb 202230
Mar 2022
29
Mar 202229
Apr 2022
27
Apr 202227
May 2022
27
May 202227
Jun 2022
27
Jun 202227
Jul 2022
27
Jul 202227

How Other Brands Compare

The Home Depot is ranked first for NPS among its competitors. Ace Hardware and Walmart come in second and third, with Lowe's Home Improvement coming in at #4. Among those competitors, it is the most valued company behind Walmart.

Sign Up for Brand Profile PRO to get the full Comparison data of The Home Depot vs Competitors.

The Home Depot's Logo
The Home Depot
Walmart's Logo
Walmart
Lowe's Home Improvement's Logo
Lowe's Home Improvement
Ace Hardware's Logo
Ace Hardware
Global Ranking#86#104#128#265
NPS28141125
Social Sentiment Calculated by analyzing social media and other online mentionsNegativeNegativeNeutralNeutral
Valuation Updated every 24 hours for public companies$301.06B$382.64B$136.70B-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

The Home Depot NPS by Gender

Male customers rated The Home Depot's NPS 2 points higher than Female customers.

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Male

26

The Home Depot's NPS was rated 26 by Male customers on Comparably.

Sign Up to learn about The Home Depot's NPS Score rated by Male customers on Comparably.
55%
Promoters
16%
Passives
29%
Detractors

Female

24

The Home Depot's NPS was rated 24 by Female customers on Comparably.

Sign Up to learn about The Home Depot's NPS Score rated by Female customers on Comparably.
52%
Promoters
20%
Passives
28%
Detractors

The Home Depot NPS by Ethnicity

The Home Depot's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of The Home Depot.
-100
-50
0
50
100
Caucasian
23
Caucasian23
Hispanic or Latino
28
Hispanic or Latino28
African American/Black
50
African American/Black50
Asian or Pacific Islander
33
Asian or Pacific Islander33
Native American
25
Native American25
Other
-4
Other-4

The Home Depot NPS by Age

The Home Depot's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of The Home Depot.
0
20
40
60
80
100
Promoters
44%
Passives
32%
Detractors
24%
18-2544%32%24%
Promoters
50%
Passives
15%
Detractors
35%
26-3050%15%35%
Promoters
54%
Passives
27%
Detractors
19%
31-3554%27%19%
Promoters
63%
Passives
8%
Detractors
29%
36-4063%8%29%
Promoters
44%
Passives
28%
Detractors
28%
41-4544%28%28%
Promoters
52%
Passives
8%
Detractors
40%
46-5052%8%40%
Promoters
51%
Passives
17%
Detractors
32%
51-5551%17%32%
Promoters
63%
Passives
16%
Detractors
21%
56-6063%16%21%
Promoters
47%
Passives
12%
Detractors
41%
61-6547%12%41%
Promoters
58%
Passives
3%
Detractors
39%
66+58%3%39%

The Home Depot NPS by Usage

The Home Depot's NPS was rated the highest by customers who have used The Home Depot's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of The Home Depot.
-100
-50
0
50
100
Less than 1 Year
16
Less than 1 Year16
1 to 2 Years
22
1 to 2 Years22
2 to 5 Years
37
2 to 5 Years37
5 to 10 Years
3
5 to 10 Years3
Over 10 Years
24
Over 10 Years24

The Home Depot NPS vs. Competitors

Compared to its competitors, The Home Depot's NPS is rated right above Ace Hardware.

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The Home Depot's Logo
VS
Ace Hardware's Logo
Walmart's Logo
Lowe's Home Improvement's Logo
Menards' Logo

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The Home Depot NPS vs Companies in Retail

In the Retail industry, The Home Depot's NPS is rated right below Bath & Body Works.

Unlock The Home Depot NPS vs. Companies in Retail Data

The Home Depot's Logo
VS
Costco's Logo
Trader Joe's' Logo
REI's Logo
Amazon's Logo
American Eagle Outfitters' Logo
Target's Logo
Chipotle's Logo
Bath & Body Works' Logo

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The Home Depot Customer Reviews

Out of the 70 The Home Depot customer reviews 51 were positive and 19 were constructive. The Home Depot customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
We ordered a refridge and it came was too big didnt fit. We sent it back and its a month later and still no refund on our credit card. We are so fed up with this store. people with diff excuses as to why we havent received our refund money 1700.00 back on the credit card.We will never shop there
Review from San Diego / Female / Caucasian / 66+Posted 20 days ago
What do you value most about this brand?
Many locations in the three states i work in
Review from Atlanta / Female / Caucasian / 66+Posted 12 days ago
What do you value most about this brand?
The experience was very good!
Review from Atlanta / Male / Hispanic or Latino / 26-30Posted 15 days ago
What can this brand most improve?
The employees and the management team
Review from Atlanta / Female / Caucasian / 46-50Posted 20 days ago
What can this brand most improve?
hirer better and pick better locations
Review from Atlanta / Male / Caucasian / 26-30Posted a month ago

The Home Depot Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of The Home Depot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80
80%
20
20%
The Home Depot Customer Loyalty

The Home Depot Customer Loyalty Score by Gender

Female customers rated The Home Depot's Customer Loyalty score 6% higher than Male customers.

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Male
83%
Yes
Female
89%
Yes

The Home Depot Customer Loyalty Score by Ethnicity

The Home Depot's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Home Depot.
85
out of 100
Caucasian
87
out of 100
Hispanic or Latino
93
out of 100
African American/Black
67
out of 100
Asian or Pacific Islander
78
out of 100
Native American
75
out of 100
Other

The Home Depot Customer Loyalty Score by Age

The Home Depot's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The Home Depot.
0
20%
40%
60%
80%
100%
18-25
74%
18-2574%
26-30
75%
26-3075%
31-35
86%
31-3586%
36-40
78%
36-4078%
41-45
86%
41-4586%
46-50
75%
46-5075%
51-55
85%
51-5585%
56-60
95%
56-6095%
61-65
84%
61-6584%
66+
88%
66+88%

The Home Depot Customer Loyalty Score by Usage

The Home Depot's Customer Loyalty score was rated the highest by customers who have used The Home Depot's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
57%
1 to 2 Years
78%
2 to 5 Years
83%
5 to 10 Years
76%
Over 10 Years
87%

The Home Depot Customer Loyalty Score by Industry

The Home Depot's Customer Loyalty score was rated the highest by Consumer Services industry customers, and the lowest by Fashion and Beauty industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
78%
Accounting
90%
Aerospace and Aviation
70%
Fashion and Beauty
55%
Architecture and Planning
66%
Arts and Entertainment
73%
Banking and Financial Services
78%
Biotech and Pharmaceuticals
70%
Business and Consumer Services
75%
Construction
81%
Consulting
91%
Consumer Services
100%
Education
55%
Government and Public Policy
82%
Healthcare, Hospitals and Medicine
78%
Hospitality
82%
Individual and Family Services
100%
Insurance
100%
Legal
100%
Logistics and Supply Chain
100%
Manufacturing and Machinery
100%
Marketing, Advertising and Research
87%
Non-Profit
100%
Professional Services
74%
Real Estate
64%
Retail
94%
Staffing and Recruiting
78%
Warehousing
74%

The Home Depot Customer Loyalty vs. Competitors

Compared to its competitors, The Home Depot's Customer Loyalty score is rated right above Ace Hardware.

COMPANYCustomer Loyalty Score
The Home Depot80%
Ace Hardware80%
Lowe's Home Improvement80%
Walmart74%
Menards74%

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The Home Depot's Logo
VS
Ace Hardware's Logo
Lowe's Home Improvement's Logo
Walmart's Logo
Menards' Logo

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Customer Loyalty for Other Retail Brands

In the Retail industry, The Home Depot's Customer Loyalty score is rated right above Chipotle, and is preceded by Bath & Body Works.

Unlock The Home Depot Customer Loyalty vs. Companies in Retail Data

The Home Depot's Logo
VS
Costco's Logo
Amazon's Logo
REI's Logo
Trader Joe's' Logo
American Eagle Outfitters' Logo
Target's Logo
Bath & Body Works' Logo
Chipotle's Logo

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The Home Depot Product Quality

3.8/5

The Home Depot has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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The Home Depot Product Information

The Home Depot’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated The Home Depot's product the highest. Reviewers from the Business and Consumer Services industry rated The Home Depot the lowest at 4.2.

Website
http://www.homedepot.com/
Company Size
10,000+ Employees

Industry

Retail

Quick Insights into The Home Depot Product Quality

The Home Depot's Product Quality score was rated highest by customers from the Insurance industry, and rated lowest by customers from the Professional Services industry.

Sign Up to unlock insights into how customers have ranked The Home Depot's Product Quality.

Ranked The Home Depot Product Quality the Highest

Insurance
5
1 to 2 Years
4.3
31-35
4.2

Ranked The Home Depot Product Quality the Lowest

Other
3.2
66+
3.1
Professional Services
2.2

The Home Depot Product Quality Score by Gender

The Home Depot's Product Quality score was rated 3.8 by both Female and Male customers on Comparably.

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Male

3.8/5

Female

3.8/5

The Home Depot Product Quality Score by Ethnicity

The Home Depot's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Home Depot.
0
1
2
3
4
5
Caucasian
3.6
Caucasian3.6
Hispanic or Latino
4.2
Hispanic or Latino4.2
African American/Black
4.2
African American/Black4.2
Asian or Pacific Islander
3.7
Asian or Pacific Islander3.7
Native American
4.1
Native American4.1
Other
3.2
Other3.2

The Home Depot Product Quality Score by Age

The Home Depot's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Home Depot.
0
1
2
3
4
5
18-25
4.1
18-254.1
26-30
4
26-304
31-35
4.2
31-354.2
36-40
4.2
36-404.2
41-45
3.6
41-453.6
46-50
3.2
46-503.2
51-55
3.7
51-553.7
56-60
4
56-604
61-65
3.2
61-653.2
66+
3.1
66+3.1

The Home Depot Product Quality Score by Usage

The Home Depot's Product Quality score was rated the highest by customers who have used The Home Depot's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.9
1 to 2 Years
4.3
2 to 5 Years
3.9
5 to 10 Years
3.6
Over 10 Years
3.6

The Home Depot Product Quality Score by Industry

The Home Depot's Product Quality score was rated the highest by Insurance industry customers, and the lowest by Professional Services industry customers.

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Tech
3.6
Accounting
3.6
Aerospace and Aviation
3.9
Fashion and Beauty
4.6
Architecture and Planning
3.4
Arts and Entertainment
4.5
Banking and Financial Services
3.6
Biotech and Pharmaceuticals
3.1
Business and Consumer Services
4.2
Construction
3.4
Consulting
4.4
Consumer Services
3
Education
4.7
Government and Public Policy
3.6
Healthcare, Hospitals and Medicine
3.5
Hospitality
2.5
Individual and Family Services
3.3
Insurance
5
Legal
4.6
Logistics and Supply Chain
4.6
Manufacturing and Machinery
4.1
Marketing, Advertising and Research
4.1
Non-Profit
4
Professional Services
2.2
Real Estate
3.2
Retail
4.1
Staffing and Recruiting
3.4
Warehousing
3.4

The Home Depot Product Quality vs. Competitors

Compared to its competitors, The Home Depot's Product Quality score is rated right above Ace Hardware.

COMPANYProduct Quality Score
The Home Depot3.8/5
Ace Hardware3.8/5
Walmart3.6/5
Lowe's Home Improvement3.4/5
Menards2.7/5

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The Home Depot's Logo
VS
Ace Hardware's Logo
Walmart's Logo
Lowe's Home Improvement's Logo
Menards' Logo

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Product Quality for Other Retail Brands

In the Retail industry, The Home Depot's Product Quality score is rated right below Bath & Body Works.

COMPANYProduct Quality Score
Costco4.4/5
REI4.4/5
Target4.3/5
Trader Joe's4.3/5
Chipotle4.3/5
Amazon4.3/5
American Eagle Outfitters4.2/5
Bath & Body Works4.2/5
The Home Depot3.8/5

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The Home Depot's Logo
VS
Costco's Logo
REI's Logo
Target's Logo
Trader Joe's' Logo
Chipotle's Logo
Amazon's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo

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The Home Depot Pricing

The Home Depot ROI & Value For Money

3.7/5

The Home Depot has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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The Home Depot Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Legal industry. The users from the Professional Services industry think that they had the lowest ROI from The Home Depot.

Quick Insights into The Home Depot ROI

The Home Depot's ROI score was rated highest by customers from the Legal industry, and rated lowest by customers from the Professional Services industry.

Sign Up to unlock insights into how customers have ranked The Home Depot's ROI score.

Ranked The Home Depot ROI the Highest

Legal
4.6
Native American
4.5
56-60
4.1

Ranked The Home Depot ROI the Lowest

61-65
3.1
Other
3.1
Professional Services
2.4

The Home Depot ROI Score by Gender

Female customers rated The Home Depot's ROI score 0.1 stars higher than Male customers.

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Male

3.6/5

Female

3.7/5

The Home Depot ROI Score by Ethnicity

The Home Depot's ROI score was rated the highest by Native American customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Home Depot.
0
1
2
3
4
5
Caucasian
3.4
Caucasian3.4
Hispanic or Latino
4.1
Hispanic or Latino4.1
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
3.4
Asian or Pacific Islander3.4
Native American
4.5
Native American4.5
Other
3.1
Other3.1

The Home Depot ROI Score by Age

The Home Depot's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
3.6
18-253.6
26-30
3.7
26-303.7
31-35
4
31-354
36-40
3.8
36-403.8
41-45
3.5
41-453.5
46-50
3.2
46-503.2
51-55
3.5
51-553.5
56-60
4.1
56-604.1
61-65
3.1
61-653.1
66+
3.3
66+3.3

The Home Depot ROI Score by Usage

The Home Depot's ROI score was rated the highest by customers who have used The Home Depot's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.4
1 to 2 Years
3.9
2 to 5 Years
3.7
5 to 10 Years
3.6
Over 10 Years
3.5

The Home Depot ROI Score by Industry

The Home Depot's ROI score was rated the highest by Legal industry customers, and the lowest by Professional Services industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
3.5
Accounting
3.1
Aerospace and Aviation
3.4
Fashion and Beauty
3.9
Architecture and Planning
3.4
Arts and Entertainment
3.8
Banking and Financial Services
3
Biotech and Pharmaceuticals
3
Business and Consumer Services
3.8
Construction
3.4
Consulting
4.2
Consumer Services
3.4
Education
4.4
Government and Public Policy
3.8
Healthcare, Hospitals and Medicine
3
Hospitality
2.8
Individual and Family Services
3.3
Insurance
4.5
Legal
4.6
Logistics and Supply Chain
4.6
Manufacturing and Machinery
3.5
Marketing, Advertising and Research
4
Non-Profit
4.3
Professional Services
2.4
Real Estate
3
Retail
3.8
Staffing and Recruiting
3.7
Warehousing
3.4

The Home Depot Pricing vs. Competitors

Compared to its competitors, The Home Depot's ROI score is rated right above Walmart.

COMPANYPricing Score
The Home Depot3.7/5
Walmart3.6/5
Ace Hardware3.5/5
Lowe's Home Improvement3.3/5
Menards2.8/5

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The Home Depot's Logo
VS
Walmart's Logo
Ace Hardware's Logo
Lowe's Home Improvement's Logo
Menards' Logo

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ROI for Other Retail Brands

In the Retail industry, The Home Depot's ROI score is rated right below Bath & Body Works.

Unlock The Home Depot ROI vs. Companies in Retail Data

The Home Depot's Logo
VS
Costco's Logo
Trader Joe's' Logo
Amazon's Logo
REI's Logo
Target's Logo
Chipotle's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo

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The Home Depot Customer Satisfaction (CSAT)

The Home Depot Customer Satisfaction (CSAT) Score

73 / 100

The Home Depot has an overall Customer Satisfaction score of 73 rated by its users and customers.

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Very Satisfied42%
Satisfied31%
Neither Satisfied nor Dissatisfied8%
Dissatisfied4%
Very Dissatisfied15%
Very Satisfied
42%
Satisfied
31%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
4%
Very Dissatisfied
15%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into The Home Depot Customer Satisfaction

The Home Depot's Customer Satisfaction score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Hospitality industry.

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Ranked The Home Depot Customer Satisfaction the Highest

Consulting
100%
1 to 2 Years
94%
African American/Black
86%

Ranked The Home Depot Customer Satisfaction the Lowest

Asian or Pacific Islander
57%
66+
48%
Hospitality
25%

The Home Depot Customer Satisfaction Score by Gender

Female customers rated The Home Depot's Customer Satisfaction score 6 points higher than Male customers.

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70 / 100
Male
Very Satisfied
43%
Satisfied
27%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
2%
Very Dissatisfied
20%
76 / 100
Female
Very Satisfied
54%
Satisfied
22%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
19%

The Home Depot Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

The Home Depot's Customer Satisfaction (CSAT) score was rated 69% according to Caucasian users and customers.

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69 / 100
Very Satisfied37%
Satisfied32%
Neither Satisfied nor Dissatisfied9%
Dissatisfied0%
Very Dissatisfied22%
Very Satisfied
37%
Satisfied
32%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
22%

CSAT according to Hispanic or Latino

The Home Depot's Customer Satisfaction (CSAT) score was rated 77% according to Hispanic or Latino users and customers.

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77 / 100
Very Satisfied60%
Satisfied17%
Neither Satisfied nor Dissatisfied10%
Dissatisfied3%
Very Dissatisfied10%
Very Satisfied
60%
Satisfied
17%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
10%

CSAT according to African American/Black

The Home Depot's Customer Satisfaction (CSAT) score was rated 86% according to African American/Black users and customers.

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86 / 100
Very Satisfied68%
Satisfied18%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied14%
Very Satisfied
68%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%

CSAT according to Asian or Pacific Islander

The Home Depot's Customer Satisfaction (CSAT) score was rated 57% according to Asian or Pacific Islander users and customers.

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57 / 100
Very Satisfied43%
Satisfied14%
Neither Satisfied nor Dissatisfied0%
Dissatisfied14%
Very Dissatisfied29%
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%

CSAT according to Native American

The Home Depot's Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.

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67 / 100
Very Satisfied67%
Satisfied0%
Neither Satisfied nor Dissatisfied33%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

The Home Depot's Customer Satisfaction (CSAT) score was rated 62% according to Other users and customers.

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62 / 100
Very Satisfied43%
Satisfied19%
Neither Satisfied nor Dissatisfied0%
Dissatisfied5%
Very Dissatisfied33%
Very Satisfied
43%
Satisfied
19%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
33%

The Home Depot Customer Satisfaction Score by Age

The Home Depot's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25 CSAT Score
82%
Very Satisfied
37%
Satisfied
45%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
9%
18-2582%
26-30 CSAT Score
79%
Very Satisfied
53%
Satisfied
26%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
16%
26-3079%
31-35 CSAT Score
73%
Very Satisfied
60%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
20%
31-3573%
36-40 CSAT Score
73%
Very Satisfied
60%
Satisfied
13%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
7%
36-4073%
41-45 CSAT Score
68%
Very Satisfied
36%
Satisfied
32%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
23%
41-4568%
46-50 CSAT Score
75%
Very Satisfied
31%
Satisfied
44%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
19%
46-5075%
51-55 CSAT Score
70%
Very Satisfied
48%
Satisfied
22%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
4%
Very Dissatisfied
11%
51-5570%
56-60 CSAT Score
79%
Very Satisfied
65%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
21%
56-6079%
61-65 CSAT Score
60%
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
61-6560%
66+ CSAT Score
48%
Very Satisfied
37%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
47%
66+48%

The Home Depot Customer Satisfaction Score by Usage

The Home Depot's Customer Satisfaction score was rated the highest by customers who have used The Home Depot's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
82
1 to 2 Years
94
2 to 5 Years
79
5 to 10 Years
64
Over 10 Years
67

The Home Depot Customer Satisfaction Score by Industry

The Home Depot's Customer Satisfaction score was rated the highest by Consulting industry customers, and the lowest by Hospitality industry customers.

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Tech
75
Accounting
82
Aerospace and Aviation
80
Fashion and Beauty
100
Architecture and Planning
75
Arts and Entertainment
75
Biotech and Pharmaceuticals
67
Construction
55
Consulting
100
Education
100
Government and Public Policy
50
Healthcare, Hospitals and Medicine
67
Hospitality
25
Marketing, Advertising and Research
67
Professional Services
34
Retail
82
Staffing and Recruiting
67
Warehousing
50

The Home Depot Customer Satisfaction vs. Competitors

Compared to its competitors, The Home Depot's Customer Satisfaction score is rated right above Ace Hardware.

COMPANYCustomer Satisfaction (CSAT) Score
The Home Depot73%
Ace Hardware73%
Walmart69%
Lowe's Home Improvement52%
Menards51%

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The Home Depot's Logo
VS
Ace Hardware's Logo
Walmart's Logo
Lowe's Home Improvement's Logo
Menards' Logo

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Customer Satisfaction for Other Retail Brands

In the Retail industry, The Home Depot's Customer Satisfaction score is rated right below Chipotle.

COMPANYCustomer Satisfaction (CSAT) Score
Costco88%
Amazon87%
Target87%
REI87%
Trader Joe's86%
American Eagle Outfitters86%
Bath & Body Works81%
Chipotle81%
The Home Depot73%

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The Home Depot's Logo
VS
Costco's Logo
Amazon's Logo
Target's Logo
REI's Logo
Trader Joe's' Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo
Chipotle's Logo

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The Home Depot Customer Service

3.7/5

The Home Depot has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About The Home Depot's Customer Service

Address

2455 Paces Ferry Road N.W., Atlanta, GA 30339-4024


Website

http://www.homedepot.com/


Phone Number

+1-866-589-0690

Quick Insights into The Home Depot Customer Service

The Home Depot's Customer Service score was rated highest by customers from the Logistics and Supply Chain industry, and rated lowest by customers from the Professional Services industry.

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Ranked The Home Depot Customer Service the Highest

Logistics and Supply Chain
5
Native American
4.5
1 to 2 Years
4.3

Ranked The Home Depot Customer Service the Lowest

Other
3.2
61-65
3
Professional Services
2

The Home Depot Customer Service Score by Gender

Female customers rated The Home Depot's Customer Service score 0.1 stars higher than Male customers.

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Male

3.6/5

Female

3.7/5

The Home Depot Customer Service Score by Ethnicity

The Home Depot's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
3.4
Caucasian3.4
Hispanic or Latino
4.1
Hispanic or Latino4.1
African American/Black
4.1
African American/Black4.1
Asian or Pacific Islander
3.5
Asian or Pacific Islander3.5
Native American
4.5
Native American4.5
Other
3.2
Other3.2

The Home Depot Customer Service Score by Age

The Home Depot's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25
4
18-254
26-30
3.8
26-303.8
31-35
4.1
31-354.1
36-40
3.9
36-403.9
41-45
3.5
41-453.5
46-50
3
46-503
51-55
3.4
51-553.4
56-60
3.9
56-603.9
61-65
3
61-653
66+
3.2
66+3.2

The Home Depot Customer Service Score by Usage

The Home Depot's Customer Service score was rated the highest by customers who have used The Home Depot's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.6
1 to 2 Years
4.3
2 to 5 Years
3.8
5 to 10 Years
3.5
Over 10 Years
3.5

The Home Depot Customer Service Score by Industry

The Home Depot's Customer Service score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Professional Services industry customers.

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Tech
3.5
Accounting
3.5
Aerospace and Aviation
3.5
Fashion and Beauty
4.4
Architecture and Planning
3.2
Arts and Entertainment
4.1
Banking and Financial Services
3.2
Biotech and Pharmaceuticals
3.1
Business and Consumer Services
4.1
Construction
3.3
Consulting
4.2
Consumer Services
3.5
Education
4.9
Government and Public Policy
3.3
Healthcare, Hospitals and Medicine
3.2
Hospitality
2.6
Individual and Family Services
3.5
Insurance
4.5
Legal
4.6
Logistics and Supply Chain
5
Manufacturing and Machinery
3
Marketing, Advertising and Research
4.1
Non-Profit
4.5
Professional Services
2
Real Estate
3.2
Retail
3.9
Staffing and Recruiting
3.7
Warehousing
3

The Home Depot Customer Service vs. Competitors

Compared to its competitors, The Home Depot's Customer Service score is rated right above Ace Hardware.

COMPANYCustomer Service Score
The Home Depot3.7/5
Ace Hardware3.6/5
Walmart3.5/5
Lowe's Home Improvement3.2/5
Menards2.5/5

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The Home Depot's Logo
VS
Ace Hardware's Logo
Walmart's Logo
Lowe's Home Improvement's Logo
Menards' Logo

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Customer Service for Other Retail Brands

In the Retail industry, The Home Depot's Customer Service score is rated right below Bath & Body Works.

COMPANYCustomer Service Score
REI4.4/5
Costco4.3/5
Trader Joe's4.3/5
Amazon4.2/5
Chipotle4.2/5
Target4.2/5
American Eagle Outfitters4.1/5
Bath & Body Works3.9/5
The Home Depot3.7/5

Unlock The Home Depot Customer Service vs. Companies in Retail Data

The Home Depot's Logo
VS
REI's Logo
Costco's Logo
Trader Joe's' Logo
Amazon's Logo
Chipotle's Logo
Target's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo

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The Home Depot as an Employer

4.5/5

The Home Depot has a 4.5/5 stars for its overall company culture rated by their employees

  The Home Depot CEO
top
15%
CEO of The Home Depot

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

The Home Depot scored a 28 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of The Home Depot would recommend the brand to a friend. ENPS measures how likely The Home Depot employees would recommend working at The Home Depot to a friend.

Net Promoter Score

28
NPS Score
55%Promoters
18%Passive
27%Detractors

Employee Net Promoter Score

27
eNPS Score
53%Promoters
21%Passive
26%Detractors

Global Ranking Snapshot

The Home Depot is ranked #86 in the Global Top 100 Brands. It ranks just behind McDonald's and just ahead of Baskin Robbins.

RANKCOMPANYCEOINDUSTRY
84
Hilton  Hilton CEO
Christopher Nassetta
Travel and Hospitality
85
McDonald's  McDonald's CEO
Chris Kempczinski
Food and Beverages
86
The Home Depot  The Home Depot CEO
Ted Decker
Retail
87
Baskin Robbins  Baskin Robbins CEO
Dave Hoffmann
Travel and Hospitality
88
Mastercard  Mastercard CEO
Michael Miebach
Banking and Financial Services
89
Johnson & Johnson  Johnson & Johnson CEO
Joaquin Duato
Consumer Goods
90
Uber  Uber CEO
Dara Khosrowshahi
Travel and Hospitality

Retail Ranking Snapshot

The Home Depot is ranked #14 in the Retail Industry. It ranks just behind Whole Foods Market and just ahead of 7-Eleven.

RANKCOMPANYLocation
12
Versace
Austin
13
Whole Foods Market
Austin, TX
14
The Home Depot
Atlanta, GA
15
7-Eleven
Dallas, TX
16
Nordstrom
Seattle, WA
17
Foot Locker
New York City, NY
18
Best Buy
Minneapolis, MN