Comparably is excited to introduce our all-new Best Brands Award winners
Learn More
The Walt Disney Company is
Ranked
#13
in
Global Top 100 Brands
Brand Page
The Walt Disney Company
Marketing or Exec? Claim Your Free Account

The Walt Disney Company is ranked #13 in Global Top 100 Brands

Awards & Recognition

  • Top 100 Brands 2021
  • Top Brands for Gen-Z 2021
  • Top Brands for Millenials 2021

About The Walt Disney Company's Brand

The Walt Disney Company, with its subsidiaries and affiliates, is a diversified international family entertainment and media enterpise. The Walt Disney Company’s brand is ranked #13 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of The Walt Disney Company. When compared to other organizations within the Media and Entertainment industry, The Walt Disney Company is ranked #4. Among its major competitors, The Walt Disney Company is ranked in 1st place for NPS while NBCUniversal is 2nd, and Six Flags is 3rd. Overall, The Walt Disney Company has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $343.03B

Brand at a Glance

83%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
4.2/5
Customer Service

The Walt Disney Company Ranking

The Walt Disney Company NPS

The Walt Disney Company's Net Promoter Score (NPS) is a 44 with 63% Promoters, 18% Passives, and 19% Detractors. Net Promoter Score tracks whether The Walt Disney Company's customers would recommend using the product based on a scale of -100 to 100.

The Walt Disney Company Overall NPS

44
NPS
63%Promoters
18%Passives
19%Detractors
The Walt Disney Company Overall NPS

The Walt Disney Company NPS Trend

-100
-50
0
50
100
Jun 2021
52
Jun 202152
Jul 2021
52
Jul 202152
Aug 2021
49
Aug 202149
Sep 2021
49
Sep 202149
Oct 2021
48
Oct 202148
Nov 2021
49
Nov 202149
Dec 2021
48
Dec 202148
Jan 2022
47
Jan 202247
Feb 2022
47
Feb 202247
Mar 2022
47
Mar 202247
Apr 2022
44
Apr 202244
May 2022
45
May 202245

How Other Brands Compare

The Walt Disney Company is ranked first for NPS among its competitors. NBCUniversal and Six Flags come in second and third, with Comcast coming in at #4. Among those competitors, it is the most valued company.

Sign Up for Brand Profile PRO to get the full Comparison data of The Walt Disney Company vs Competitors.

PRO Demo Our Brand Intelligence Solutions

The Walt Disney Company's Logo
The Walt Disney Company
Six Flags' Logo
Six Flags
NBCUniversal's Logo
NBCUniversal
Comcast's Logo
Comcast
Global Ranking#13#116#689#-
NPS442440-16
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNeutralNegative
Valuation Updated every 24 hours for public companies$343.03B$3.56B$195.41B$249.98B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

The Walt Disney Company NPS by Gender

Female customers rated The Walt Disney Company's NPS 26 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full NPS by Gender data of The Walt Disney Company.

Male

25

The Walt Disney Company's NPS was rated 25 by Male customers on Comparably.

Sign Up to learn about The Walt Disney Company's NPS Score rated by Male customers on Comparably.
55%
Promoters
15%
Passives
30%
Detractors

Female

51

The Walt Disney Company's NPS was rated 51 by Female customers on Comparably.

Sign Up to learn about The Walt Disney Company's NPS Score rated by Female customers on Comparably.
65%
Promoters
21%
Passives
14%
Detractors

The Walt Disney Company NPS by Ethnicity

The Walt Disney Company's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of The Walt Disney Company.
-100
-50
0
50
100
Caucasian
25
Caucasian25
Hispanic or Latino
65
Hispanic or Latino65
African American/Black
56
African American/Black56
Asian or Pacific Islander
58
Asian or Pacific Islander58
Other
10
Other10

The Walt Disney Company NPS by Age

The Walt Disney Company's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of The Walt Disney Company.
0
20
40
60
80
100
Promoters
71%
Passives
17%
Detractors
12%
18-2571%17%12%
Promoters
44%
Passives
36%
Detractors
20%
26-3044%36%20%
Promoters
63%
Passives
21%
Detractors
16%
31-3563%21%16%
Promoters
68%
Passives
21%
Detractors
11%
36-4068%21%11%
Promoters
69%
Passives
14%
Detractors
17%
41-4569%14%17%
Promoters
39%
Passives
17%
Detractors
44%
46-5039%17%44%
Promoters
60%
Passives
10%
Detractors
30%
51-5560%10%30%
Promoters
75%
Passives
0%
Detractors
25%
56-6075%0%25%
Promoters
16%
Passives
17%
Detractors
67%
61-6516%17%67%
Promoters
17%
Passives
0%
Detractors
83%
66+17%0%83%

The Walt Disney Company NPS by Usage

The Walt Disney Company's NPS was rated the highest by customers who have used The Walt Disney Company's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of The Walt Disney Company.
-100
-50
0
50
100
Less than 1 Year
45
Less than 1 Year45
1 to 2 Years
17
1 to 2 Years17
2 to 5 Years
73
2 to 5 Years73
5 to 10 Years
38
5 to 10 Years38
Over 10 Years
39
Over 10 Years39

The Walt Disney Company NPS vs. Competitors

Compared to its competitors, The Walt Disney Company's NPS is rated right above NBCUniversal.

Unlock The Walt Disney Company NPS vs. Competitors Data

The Walt Disney Company's Logo
VS
NBCUniversal's Logo
Six Flags' Logo
CBS Interactive's Logo
Comcast's Logo

Sign Up for Brand Profile PRO to get the full The Walt Disney Company NPS vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

The Walt Disney Company NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, The Walt Disney Company's NPS is rated right above Instagram, and is preceded by Rockstar Games.

Unlock The Walt Disney Company NPS vs. Companies in Media and Entertainment Data

The Walt Disney Company's Logo
VS
Nintendo's Logo
Spotify's Logo
Apple's Logo
Netflix's Logo
ROBLOX's Logo
Rockstar Games' Logo
Instagram's Logo

Sign Up for Brand Profile PRO to get the full The Walt Disney Company NPS vs. Companies in Media and Entertainment data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

The Walt Disney Company Customer Reviews

Out of the 47 The Walt Disney Company customer reviews 32 were positive and 15 were constructive. The Walt Disney Company customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
their values and the way they interact with the public
Review from Los Angeles, CA / Female / Hispanic or Latino / 18-25Posted 10 days ago
What do you value most about this brand?
Their good animations I guess.
Review from Cleveland, OH / Male / Caucasian / 18-25Posted 16 hours ago
What can this brand most improve?
It's judgements before dismissing employees
Review from Los Angeles, CA / Male / Other / 31-35Posted 2 days ago
What do you value most about this brand?
Imagination creativity innovation leadership intention
Review from Los Angeles, CA / Female / Caucasian / 41-45Posted 4 days ago
What do you value most about this brand?
The shared love for disney around the world
Review from Los Angeles, CA / Male / Caucasian / 26-30Posted 10 days ago

The Walt Disney Company Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of The Walt Disney Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

PRO Demo Our Brand Intelligence Solutions

83
83%
17
17%
The Walt Disney Company Customer Loyalty

The Walt Disney Company Customer Loyalty Score by Gender

Male customers rated The Walt Disney Company's Customer Loyalty score 2% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of The Walt Disney Company.
Male
93%
Yes
Female
91%
Yes

The Walt Disney Company Customer Loyalty Score by Ethnicity

The Walt Disney Company's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Walt Disney Company.
92
out of 100
Caucasian
91
out of 100
Hispanic or Latino
70
out of 100
African American/Black
93
out of 100
Asian or Pacific Islander
80
out of 100
Other

The Walt Disney Company Customer Loyalty Score by Age

The Walt Disney Company's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The Walt Disney Company.
0
20%
40%
60%
80%
100%
18-25
92%
18-2592%
26-30
89%
26-3089%
31-35
80%
31-3580%
36-40
91%
36-4091%
41-45
91%
41-4591%
46-50
80%
46-5080%
51-55
100%
51-55100%
56-60
100%
56-60100%
61-65
100%
61-65100%
66+
85%
66+85%

The Walt Disney Company Customer Loyalty Score by Usage

The Walt Disney Company's Customer Loyalty score was rated the highest by customers who have used The Walt Disney Company's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
85%
1 to 2 Years
79%
2 to 5 Years
92%
5 to 10 Years
88%
Over 10 Years
91%

The Walt Disney Company Customer Loyalty Score by Industry

The Walt Disney Company's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Consumer Goods industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
92%
Accounting
96%
Aerospace and Aviation
100%
Architecture and Planning
78%
Arts and Entertainment
92%
Automotive and Transportation
100%
Banking and Financial Services
70%
Business and Consumer Services
94%
Business Supplies and Equipment
70%
Consumer Goods
55%
Education
100%
Events Services
100%
Government and Public Policy
70%
Healthcare, Hospitals and Medicine
87%
Hospitality
100%
Insurance
100%
Legal
82%
Marketing, Advertising and Research
84%
Mechanical, Civil or Industrial Engineering
100%
Energy and Manufacturing
100%
Retail
82%

The Walt Disney Company Customer Loyalty vs. Competitors

Compared to its competitors, The Walt Disney Company's Customer Loyalty score is rated right above NBCUniversal.

COMPANYCustomer Loyalty Score
The Walt Disney Company83%
NBCUniversal79%
Six Flags76%
Comcast74%
CBS Interactive45%

Unlock The Walt Disney Company Customer Loyalty vs. Competitors Data

The Walt Disney Company's Logo
VS
NBCUniversal's Logo
Six Flags' Logo
Comcast's Logo
CBS Interactive's Logo

Sign Up for Brand Profile PRO to get the full The Walt Disney Company Customer Loyalty vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, The Walt Disney Company's Customer Loyalty score is rated right below Rockstar Games.

COMPANYCustomer Loyalty Score
ROBLOX90%
Nintendo90%
Netflix88%
Apple87%
Spotify87%
Instagram86%
Rockstar Games84%
The Walt Disney Company83%

Unlock The Walt Disney Company Customer Loyalty vs. Companies in Media and Entertainment Data

The Walt Disney Company's Logo
VS
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Apple's Logo
Spotify's Logo
Instagram's Logo
Rockstar Games' Logo

Sign Up for Brand Profile PRO to get the full The Walt Disney Company Customer Loyalty vs. Companies in Media and Entertainment data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

The Walt Disney Company Product Quality

4.2/5

The Walt Disney Company has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

Sign Up to unlock The Walt Disney Company's overall Product Quality score rated by its users and customers.

The Walt Disney Company Product Information

The Walt Disney Company’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Events Services industry rated The Walt Disney Company's product the highest. Reviewers from the Aerospace and Aviation industry rated The Walt Disney Company the lowest at 4.4.

Website
http://thewaltdisneycompany.com
Company Size
10,000+ Employees

Industry

Tech
Content
Media
On Demand

Quick Insights into The Walt Disney Company Product Quality

The Walt Disney Company's Product Quality score was rated highest by customers from the Events Services industry, and rated lowest by customers ages 61-65.

Sign Up Sign Up to unlock insights into how customers have ranked The Walt Disney Company's Product Quality.

Ranked The Walt Disney Company Product Quality the Highest

Events Services
5
2 to 5 Years
4.7
36-40
4.6

Ranked The Walt Disney Company Product Quality the Lowest

Automotive and Transportation
3.2
Other
3.2
61-65
2.5

The Walt Disney Company Product Quality Score by Gender

Female customers rated The Walt Disney Company's Product Quality score 0.3 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of The Walt Disney Company.

Male

4/5

Female

4.3/5

The Walt Disney Company Product Quality Score by Ethnicity

The Walt Disney Company's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Walt Disney Company.
0
1
2
3
4
5
Caucasian
4
Caucasian4
Hispanic or Latino
4.2
Hispanic or Latino4.2
African American/Black
4.4
African American/Black4.4
Asian or Pacific Islander
4.6
Asian or Pacific Islander4.6
Other
3.2
Other3.2

The Walt Disney Company Product Quality Score by Age

The Walt Disney Company's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Walt Disney Company.
0
1
2
3
4
5
18-25
4.4
18-254.4
26-30
4.1
26-304.1
31-35
4.2
31-354.2
36-40
4.6
36-404.6
41-45
4.3
41-454.3
46-50
3.5
46-503.5
51-55
3.7
51-553.7
56-60
3.9
56-603.9
61-65
2.5
61-652.5
66+
2.6
66+2.6

The Walt Disney Company Product Quality Score by Usage

The Walt Disney Company's Product Quality score was rated the highest by customers who have used The Walt Disney Company's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
4
1 to 2 Years
4.4
2 to 5 Years
4.7
5 to 10 Years
4.4
Over 10 Years
4.1

The Walt Disney Company Product Quality Score by Industry

The Walt Disney Company's Product Quality score was rated the highest by Events Services industry customers, and the lowest by Automotive and Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech
4
Accounting
4.6
Aerospace and Aviation
4.4
Architecture and Planning
4.2
Arts and Entertainment
4.4
Automotive and Transportation
3.2
Banking and Financial Services
4.5
Business and Consumer Services
4.3
Business Supplies and Equipment
4.6
Consumer Goods
3.4
Education
4.7
Events Services
5
Government and Public Policy
4
Healthcare, Hospitals and Medicine
4.4
Hospitality
4.6
Insurance
3.9
Legal
4.5
Marketing, Advertising and Research
4.3
Mechanical, Civil or Industrial Engineering
3.6
Energy and Manufacturing
4.4
Retail
3.9

The Walt Disney Company Product Quality vs. Competitors

Compared to its competitors, The Walt Disney Company's Product Quality score is rated right above Six Flags.

COMPANYProduct Quality Score
The Walt Disney Company4.2/5
Six Flags3.8/5
NBCUniversal3.7/5
CBS Interactive3/5
Comcast2.9/5

Unlock The Walt Disney Company Product Quality vs. Competitors Data

The Walt Disney Company's Logo
VS
Six Flags' Logo
NBCUniversal's Logo
CBS Interactive's Logo
Comcast's Logo

Sign Up for Brand Profile PRO to get the full The Walt Disney Company Product Quality vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, The Walt Disney Company's Product Quality score is rated right above Rockstar Games, and is preceded by Spotify.

COMPANYProduct Quality Score
Nintendo4.5/5
Apple4.4/5
Netflix4.3/5
Spotify4.3/5
The Walt Disney Company4.2/5
Rockstar Games4.2/5
ROBLOX4.1/5
Instagram4/5

Unlock The Walt Disney Company Product Quality vs. Companies in Media and Entertainment Data

The Walt Disney Company's Logo
VS
Nintendo's Logo
Apple's Logo
Netflix's Logo
Spotify's Logo
Rockstar Games' Logo
ROBLOX's Logo
Instagram's Logo

Sign Up for Brand Profile PRO to get the full The Walt Disney Company Product Quality vs. Companies in Media and Entertainment data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

The Walt Disney Company Pricing

The Walt Disney Company ROI & Value For Money

3.8/5

The Walt Disney Company has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock The Walt Disney Company's overall ROI score rated by its users and customers.

The Walt Disney Company Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Events Services industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from The Walt Disney Company.

Quick Insights into The Walt Disney Company ROI

The Walt Disney Company's ROI score was rated highest by customers from the Events Services industry, and rated lowest by customers ages 61-65.

Sign Up Sign Up to unlock insights into how customers have ranked The Walt Disney Company's ROI score.

Ranked The Walt Disney Company ROI the Highest

Events Services
4.5
36-40
4.4
Asian or Pacific Islander
4.4

Ranked The Walt Disney Company ROI the Lowest

Other
3.1
Automotive and Transportation
2.1
61-65
1.5

The Walt Disney Company ROI Score by Gender

Female customers rated The Walt Disney Company's ROI score 0.5 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of The Walt Disney Company.

Male

3.3/5

Female

3.8/5

The Walt Disney Company ROI Score by Ethnicity

The Walt Disney Company's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Walt Disney Company.
0
1
2
3
4
5
Caucasian
3.3
Caucasian3.3
Hispanic or Latino
3.9
Hispanic or Latino3.9
African American/Black
4
African American/Black4
Asian or Pacific Islander
4.4
Asian or Pacific Islander4.4
Other
3.1
Other3.1

The Walt Disney Company ROI Score by Age

The Walt Disney Company's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full ROI by Age data of The Walt Disney Company.
0
1
2
3
4
5
18-25
3.9
18-253.9
26-30
3.5
26-303.5
31-35
3.5
31-353.5
36-40
4.4
36-404.4
41-45
3.9
41-453.9
46-50
2.9
46-502.9
51-55
3.3
51-553.3
56-60
3.6
56-603.6
61-65
1.5
61-651.5
66+
2.1
66+2.1

The Walt Disney Company ROI Score by Usage

The Walt Disney Company's ROI score was rated the highest by customers who have used The Walt Disney Company's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
3.6
1 to 2 Years
4
2 to 5 Years
4.2
5 to 10 Years
4
Over 10 Years
3.4

The Walt Disney Company ROI Score by Industry

The Walt Disney Company's ROI score was rated the highest by Events Services industry customers, and the lowest by Automotive and Transportation industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
3.3
Accounting
4.2
Aerospace and Aviation
3.7
Architecture and Planning
4.4
Arts and Entertainment
3.7
Automotive and Transportation
2.1
Banking and Financial Services
3.6
Business and Consumer Services
3.7
Business Supplies and Equipment
4.1
Consumer Goods
3.4
Education
4.3
Events Services
4.5
Government and Public Policy
3.5
Healthcare, Hospitals and Medicine
3.6
Hospitality
4.5
Insurance
3.6
Legal
4.1
Marketing, Advertising and Research
3.5
Mechanical, Civil or Industrial Engineering
3.7
Energy and Manufacturing
4.3
Retail
3.8

The Walt Disney Company Pricing vs. Competitors

Compared to its competitors, The Walt Disney Company's ROI score is rated right above Six Flags, and is preceded by NBCUniversal.

Unlock The Walt Disney Company ROI vs. Competitors Data

The Walt Disney Company's Logo
VS
NBCUniversal's Logo
Six Flags' Logo
CBS Interactive's Logo
Comcast's Logo

Sign Up for Brand Profile PRO to get the full The Walt Disney Company ROI vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, The Walt Disney Company's ROI score is rated right above Instagram, and is preceded by ROBLOX.

COMPANYPricing Score
Spotify4.1/5
Nintendo4.1/5
Apple4.1/5
Netflix4/5
Rockstar Games4/5
ROBLOX3.9/5
The Walt Disney Company3.8/5
Instagram3.8/5

Unlock The Walt Disney Company ROI vs. Companies in Media and Entertainment Data

The Walt Disney Company's Logo
VS
Spotify's Logo
Nintendo's Logo
Apple's Logo
Netflix's Logo
Rockstar Games' Logo
ROBLOX's Logo
Instagram's Logo

Sign Up for Brand Profile PRO to get the full The Walt Disney Company ROI vs. Companies in Media and Entertainment data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

The Walt Disney Company Customer Service

4.2/5

The Walt Disney Company has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

Sign Up to unlock The Walt Disney Company's overall Customer Service score rated by its users and customers.

About The Walt Disney Company's Customer Service

Address

500 S. Buena Vista St., Burbank, CA 91521


Website

http://thewaltdisneycompany.com


Phone Number

(818) 460-7477

Quick Insights into The Walt Disney Company Customer Service

The Walt Disney Company's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 61-65.

Sign Up Sign Up to unlock insights into how customers have ranked The Walt Disney Company's Customer Service score.

Ranked The Walt Disney Company Customer Service the Highest

Aerospace and Aviation
5
36-40
4.7
2 to 5 Years
4.6

Ranked The Walt Disney Company Customer Service the Lowest

Other
3.4
Automotive and Transportation
3
61-65
2.3

The Walt Disney Company Customer Service Score by Gender

Female customers rated The Walt Disney Company's Customer Service score 0.4 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Walt Disney Company.

Male

3.9/5

Female

4.3/5

The Walt Disney Company Customer Service Score by Ethnicity

The Walt Disney Company's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Walt Disney Company.
0
1
2
3
4
5
Caucasian
3.9
Caucasian3.9
Hispanic or Latino
4.3
Hispanic or Latino4.3
African American/Black
4.5
African American/Black4.5
Asian or Pacific Islander
4.5
Asian or Pacific Islander4.5
Other
3.4
Other3.4

The Walt Disney Company Customer Service Score by Age

The Walt Disney Company's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The Walt Disney Company.
0
1
2
3
4
5
18-25
4.5
18-254.5
26-30
4.1
26-304.1
31-35
3.8
31-353.8
36-40
4.7
36-404.7
41-45
4.4
41-454.4
46-50
3.3
46-503.3
51-55
3.5
51-553.5
56-60
3.9
56-603.9
61-65
2.3
61-652.3
66+
3
66+3

The Walt Disney Company Customer Service Score by Usage

The Walt Disney Company's Customer Service score was rated the highest by customers who have used The Walt Disney Company's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
4.3
1 to 2 Years
4.1
2 to 5 Years
4.6
5 to 10 Years
4.5
Over 10 Years
4

The Walt Disney Company Customer Service Score by Industry

The Walt Disney Company's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Automotive and Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech
3.8
Accounting
4.6
Aerospace and Aviation
5
Architecture and Planning
4.6
Arts and Entertainment
4.4
Automotive and Transportation
3
Banking and Financial Services
4.1
Business and Consumer Services
4.4
Business Supplies and Equipment
4.8
Consumer Goods
3.6
Education
4.5
Events Services
4.7
Government and Public Policy
3.5
Healthcare, Hospitals and Medicine
4.5
Hospitality
4.8
Insurance
3.7
Legal
4.3
Marketing, Advertising and Research
3.9
Mechanical, Civil or Industrial Engineering
3.9
Energy and Manufacturing
4.8
Retail
4.6

The Walt Disney Company Customer Service vs. Competitors

Compared to its competitors, The Walt Disney Company's Customer Service score is rated right above NBCUniversal.

COMPANYCustomer Service Score
The Walt Disney Company4.2/5
NBCUniversal3.9/5
Six Flags3.7/5
CBS Interactive3.2/5
Comcast2.6/5

Unlock The Walt Disney Company Customer Service vs. Competitors Data

The Walt Disney Company's Logo
VS
NBCUniversal's Logo
Six Flags' Logo
CBS Interactive's Logo
Comcast's Logo

Sign Up for Brand Profile PRO to get the full The Walt Disney Company Customer Service vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, The Walt Disney Company's Customer Service score is rated right above Netflix, and is preceded by Apple.

COMPANYCustomer Service Score
Apple4.2/5
The Walt Disney Company4.2/5
Netflix4.1/5
Spotify4.1/5
Nintendo4.1/5
Rockstar Games3.9/5
ROBLOX3.7/5
Instagram3.6/5

Unlock The Walt Disney Company Customer Service vs. Companies in Media and Entertainment Data

The Walt Disney Company's Logo
VS
Apple's Logo
Netflix's Logo
Spotify's Logo
Nintendo's Logo
Rockstar Games' Logo
ROBLOX's Logo
Instagram's Logo

Sign Up for Brand Profile PRO to get the full The Walt Disney Company Customer Service vs. Companies in Media and Entertainment data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

The Walt Disney Company as an Employer

4.0/5

The Walt Disney Company has a 4.0/5 stars for its overall company culture rated by their employees

  The Walt Disney Company CEO
top
50%
CEO of The Walt Disney Company

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

The Walt Disney Company scored a 44 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of The Walt Disney Company would recommend the brand to a friend. ENPS measures how likely The Walt Disney Company employees would recommend working at The Walt Disney Company to a friend.

Net Promoter Score

44
NPS Score
63%Promoters
18%Passive
19%Detractors

Employee Net Promoter Score

20
eNPS Score
47%Promoters
26%Passive
27%Detractors

Global Ranking Snapshot

The Walt Disney Company is ranked #13 in the Global Top 100 Brands. It ranks just behind Zoom Video Communications and just ahead of ROBLOX.

RANKCOMPANYCEOINDUSTRY
11
Trader Joe's  Trader Joe's CEO
Dan Bane
Retail
12
Zoom Video Communications  Zoom Video Communications CEO
Eric Yuan
Tech
13
The Walt Disney Company  The Walt Disney Company CEO
Bob Chapek
Media and Entertainment
14
ROBLOX  ROBLOX CEO
David Baszucki
Media and Entertainment
15
In-N-Out Burger  In-N-Out Burger CEO
Lynsi Snyder
Travel and Hospitality
16
Vans  Vans CEO
Doug Palladini
Fashion and Beauty
17
Nintendo  Nintendo CEO
Shuntaro Furukawa
Media and Entertainment

Media and Entertainment Ranking Snapshot

The Walt Disney Company is ranked #4 in the Media and Entertainment Industry. It ranks just behind Spotify and just ahead of ROBLOX.

RANKCOMPANYLocation
2
Apple
Cupertino, CA
3
Spotify
New York
4
The Walt Disney Company
Burbank, CA
5
ROBLOX
San Mateo, CA
6
Nintendo
Redmond, WA
7
Instagram
Menlo Park, CA
8
Rockstar Games
New York City, NY