10
NPS
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Ranked
#13
Health and Wellness Brands
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UnitedHealth Group
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UnitedHealth Group is ranked #13 in Health and Wellness Brands
UnitedHealth Group is ranked #13 in Health and Wellness Brands
About UnitedHealth Group's Brand
Our mission is to help people live healthier lives and to help make the health system work better for everyone. UnitedHealth Group’s brand is ranked #198 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of UnitedHealth Group. When compared to other organizations within the Health and Wellness industry, UnitedHealth Group is ranked #13. Among its major competitors, UnitedHealth Group is ranked in 2nd place for NPS while Humana is 1st, and Anthem, Inc. is 3rd. Overall, UnitedHealth Group has a negative social sentiment, when analyzing social media channels and online mentions.Their current market cap is $344.29B
Brand at a Glance
74%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
UnitedHealth Group CMO
UnitedHealth Group Ranking
- #13 in Health and Wellness
- #2 / 4 of its competitors
UnitedHealth Group NPS
UnitedHealth Group's Net Promoter Score (NPS) is a 10 with 46% Promoters, 18% Passives, and 36% Detractors. Net Promoter Score tracks whether UnitedHealth Group's customers would recommend using the product based on a scale of -100 to 100.
UnitedHealth Group Overall NPS
| 46% | Promoters |
|---|---|
| 18% | Passives |
| 36% | Detractors |
UnitedHealth Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 24 | Jun 2021 | 24 |
Jul 2021 24 | Jul 2021 | 24 |
Aug 2021 29 | Aug 2021 | 29 |
Sep 2021 26 | Sep 2021 | 26 |
Oct 2021 22 | Oct 2021 | 22 |
Nov 2021 16 | Nov 2021 | 16 |
Dec 2021 14 | Dec 2021 | 14 |
Jan 2022 11 | Jan 2022 | 11 |
Feb 2022 12 | Feb 2022 | 12 |
Mar 2022 14 | Mar 2022 | 14 |
Apr 2022 10 | Apr 2022 | 10 |
May 2022 10 | May 2022 | 10 |
How Other Brands Compare
UnitedHealth Group is ranked second for NPS among its competitors. Humana and Anthem, Inc. come in first and third, with Milliman coming in at #4. Among those competitors, it is the most valued company.
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UnitedHealth Group |  Humana |  Anthem, Inc. |  Milliman | |
| Global Ranking | #198 | #300 | #521 | #- |
| NPS | 10 | 12 | 10 | -35 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Negative | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $344.29B | $53.34B | $86.64B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UnitedHealth Group NPS by Gender
Female customers rated UnitedHealth Group's NPS 10 points higher than Male customers.
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Male
0
UnitedHealth Group's NPS was rated by Male customers on Comparably.
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47%
Promoters
6%
Passives
47%
Detractors
Female
10
UnitedHealth Group's NPS was rated 10 by Female customers on Comparably.
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48%
Promoters
14%
Passives
38%
Detractors
UnitedHealth Group NPS by Ethnicity
UnitedHealth Group's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 34 | African American/Black | 34 |
Other -28 | Other | -28 |
UnitedHealth Group NPS by Age
UnitedHealth Group's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
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UnitedHealth Group NPS by Usage
UnitedHealth Group's NPS was rated the highest by customers who have used UnitedHealth Group's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 14 | Less than 1 Year | 14 |
1 to 2 Years -1 | 1 to 2 Years | -1 |
2 to 5 Years 5 | 2 to 5 Years | 5 |
5 to 10 Years -28 | 5 to 10 Years | -28 |
Over 10 Years 34 | Over 10 Years | 34 |
UnitedHealth Group NPS vs. Competitors
Compared to its competitors, UnitedHealth Group's NPS is rated right above Anthem, Inc., and is preceded by Humana.
| COMPANY | NPS Score | |
|---|---|---|
| Humana | 12 |
| UnitedHealth Group | 10 |
| Anthem, Inc. | 10 |
| Milliman | -35 |
 | Aetna | -44 |
 | eviCore healthcare | -80 |
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UnitedHealth Group NPS vs Companies in Health and Wellness
In the Health and Wellness industry, UnitedHealth Group's NPS is rated right below WW (formally Weight Watchers).
| COMPANY | NPS Score | |
|---|---|---|
 | Peloton | 66 |
 | Headspace | 56 |
 | Glossier | 48 |
 | Colgate Palmolive | 46 |
 | Johnson & Johnson | 31 |
 | Philips | 28 |
 | CVS Health | 12 |
 | WW (formally Weight Watchers) | 11 |
| UnitedHealth Group | 10 |
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UnitedHealth Group Customer Reviews
Out of the 10 UnitedHealth Group customer reviews 4 were positive and 6 were constructive. UnitedHealth Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
UnitedHealth Group Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of UnitedHealth Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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UnitedHealth Group Customer Loyalty Score by Gender
Male customers rated UnitedHealth Group's Customer Loyalty score 1% higher than Female customers.
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Male
79%
Yes
Female
78%
Yes
UnitedHealth Group Customer Loyalty Score by Ethnicity
UnitedHealth Group's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
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80
out of 100
Caucasian
70
out of 100
African American/Black
87
out of 100
Other
UnitedHealth Group Customer Loyalty Score by Age
UnitedHealth Group's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 78% | 31-35 | 78% |
36-40 46% | 36-40 | 46% |
46-50 100% | 46-50 | 100% |
51-55 64% | 51-55 | 64% |
56-60 90% | 56-60 | 90% |
61-65 78% | 61-65 | 78% |
66+ 70% | 66+ | 70% |
UnitedHealth Group Customer Loyalty Score by Usage
UnitedHealth Group's Customer Loyalty score was rated the highest by customers who have used UnitedHealth Group's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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UnitedHealth Group Customer Loyalty Score by Industry
UnitedHealth Group's Customer Loyalty score was rated the highest by Insurance industry customers, and the lowest by Aerospace and Aviation industry customers.
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UnitedHealth Group Customer Loyalty vs. Competitors
Compared to its competitors, UnitedHealth Group's Customer Loyalty score is rated right above Aetna, and is preceded by Humana.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Anthem, Inc. | 78% |
| Humana | 75% |
| UnitedHealth Group | 74% |
| Aetna | 66% |
| Milliman | 57% |
| eviCore healthcare | 42% |
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Customer Loyalty for Other Health and Wellness Brands
In the Health and Wellness industry, UnitedHealth Group's Customer Loyalty score is rated right below WW (formally Weight Watchers).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Peloton | 90% |
| Colgate Palmolive | 88% |
| Headspace | 82% |
| Glossier | 79% |
| Johnson & Johnson | 79% |
| Philips | 79% |
| CVS Health | 76% |
| WW (formally Weight Watchers) | 75% |
| UnitedHealth Group | 74% |
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UnitedHealth Group Product Quality
3.5/5
UnitedHealth Group has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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UnitedHealth Group Product Information
UnitedHealth Group’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated UnitedHealth Group's product the highest. Reviewers from the Aerospace and Aviation industry rated UnitedHealth Group the lowest at 2.9.
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into UnitedHealth Group Product Quality
UnitedHealth Group's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 61-65.
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Ranked UnitedHealth Group Product Quality the Highest
Ranked UnitedHealth Group Product Quality the Lowest
UnitedHealth Group Product Quality Score by Gender
Male customers rated UnitedHealth Group's Product Quality score 0.1 stars higher than Female customers.
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Male
3.2/5
Female
3.1/5
UnitedHealth Group Product Quality Score by Ethnicity
UnitedHealth Group's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 4 | African American/Black | 4 |
Other 2.5 | Other | 2.5 |
UnitedHealth Group Product Quality Score by Age
UnitedHealth Group's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.1 | 36-40 | 3.1 |
46-50 4.6 | 46-50 | 4.6 |
51-55 2.9 | 51-55 | 2.9 |
56-60 3.9 | 56-60 | 3.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.4 | 66+ | 2.4 |
UnitedHealth Group Product Quality Score by Usage
UnitedHealth Group's Product Quality score was rated the highest by customers who have used UnitedHealth Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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UnitedHealth Group Product Quality Score by Industry
UnitedHealth Group's Product Quality score was rated the highest by Insurance industry customers, and the lowest by Aerospace and Aviation industry customers.
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UnitedHealth Group Product Quality vs. Competitors
Compared to its competitors, UnitedHealth Group's Product Quality score is rated right above Anthem, Inc., and is preceded by Humana.
| COMPANY | Product Quality Score | |
|---|---|---|
| Humana | 3.5/5 |
| UnitedHealth Group | 3.5/5 |
| Anthem, Inc. | 3.5/5 |
| Milliman | 2.7/5 |
| Aetna | 2.1/5 |
| eviCore healthcare | 1.6/5 |
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Product Quality for Other Health and Wellness Brands
In the Health and Wellness industry, UnitedHealth Group's Product Quality score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| Peloton | 4.5/5 |
| Headspace | 4.4/5 |
| Glossier | 4.4/5 |
| Colgate Palmolive | 4.3/5 |
| Johnson & Johnson | 4.1/5 |
| Philips | 3.9/5 |
| CVS Health | 3.6/5 |
| UnitedHealth Group | 3.5/5 |
| WW (formally Weight Watchers) | 3.5/5 |
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UnitedHealth Group Pricing
UnitedHealth Group ROI & Value For Money
3.3/5
UnitedHealth Group has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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UnitedHealth Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Insurance industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from UnitedHealth Group.
Quick Insights into UnitedHealth Group ROI
UnitedHealth Group's ROI score was rated highest by customers ages 46-50, and rated lowest by customers ages 61-65.
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Ranked UnitedHealth Group ROI the Highest
Ranked UnitedHealth Group ROI the Lowest
UnitedHealth Group ROI Score by Gender
Female customers rated UnitedHealth Group's ROI score 0.2 stars higher than Male customers.
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Male
3/5
Female
3.2/5
UnitedHealth Group ROI Score by Ethnicity
UnitedHealth Group's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 3.4 | African American/Black | 3.4 |
Other 2.5 | Other | 2.5 |
UnitedHealth Group ROI Score by Age
UnitedHealth Group's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
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| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
31-35 4.2 | 31-35 | 4.2 |
36-40 3.6 | 36-40 | 3.6 |
46-50 4.6 | 46-50 | 4.6 |
51-55 2.4 | 51-55 | 2.4 |
56-60 3.9 | 56-60 | 3.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.4 | 66+ | 2.4 |
UnitedHealth Group ROI Score by Usage
UnitedHealth Group's ROI score was rated the highest by customers who have used UnitedHealth Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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UnitedHealth Group ROI Score by Industry
UnitedHealth Group's ROI score was rated the highest by Insurance industry customers, and the lowest by Aerospace and Aviation industry customers.
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UnitedHealth Group Pricing vs. Competitors
Compared to its competitors, UnitedHealth Group's ROI score is rated right above Milliman, and is preceded by Anthem, Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Humana | 3.4/5 |
| Anthem, Inc. | 3.4/5 |
| UnitedHealth Group | 3.3/5 |
| Milliman | 2.8/5 |
| Aetna | 1.9/5 |
| eviCore healthcare | 1.5/5 |
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ROI for Other Health and Wellness Brands
In the Health and Wellness industry, UnitedHealth Group's ROI score is rated right below WW (formally Weight Watchers).
| COMPANY | Pricing Score | |
|---|---|---|
| Peloton | 4.4/5 |
| Headspace | 4.1/5 |
| Colgate Palmolive | 4/5 |
| Johnson & Johnson | 4/5 |
| Glossier | 3.9/5 |
| Philips | 3.8/5 |
| CVS Health | 3.4/5 |
| WW (formally Weight Watchers) | 3.4/5 |
| UnitedHealth Group | 3.3/5 |
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UnitedHealth Group Customer Service
3.4/5
UnitedHealth Group has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About UnitedHealth Group's Customer Service
Address
9900 Bren Rd, Minnetonka, MN 55343
Website
https://careers.unitedhealthgroup.com
Phone Number
+1-800-328-5979
UnitedHealth Group's Social Links
Quick Insights into UnitedHealth Group Customer Service
UnitedHealth Group's Customer Service score was rated highest by customers from the Insurance industry, and rated lowest by customers ages 61-65.
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Ranked UnitedHealth Group Customer Service the Highest
Ranked UnitedHealth Group Customer Service the Lowest
UnitedHealth Group Customer Service Score by Gender
Female customers rated UnitedHealth Group's Customer Service score 0.1 stars higher than Male customers.
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Male
3.1/5
Female
3.2/5
UnitedHealth Group Customer Service Score by Ethnicity
UnitedHealth Group's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3.6 | African American/Black | 3.6 |
Other 2.5 | Other | 2.5 |
UnitedHealth Group Customer Service Score by Age
UnitedHealth Group's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
31-35 4.2 | 31-35 | 4.2 |
36-40 3.7 | 36-40 | 3.7 |
46-50 4.6 | 46-50 | 4.6 |
51-55 3.3 | 51-55 | 3.3 |
56-60 3.8 | 56-60 | 3.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.1 | 66+ | 2.1 |
UnitedHealth Group Customer Service Score by Usage
UnitedHealth Group's Customer Service score was rated the highest by customers who have used UnitedHealth Group's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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UnitedHealth Group Customer Service Score by Industry
UnitedHealth Group's Customer Service score was rated the highest by Insurance industry customers, and the lowest by Aerospace and Aviation industry customers.
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UnitedHealth Group Customer Service vs. Competitors
Compared to its competitors, UnitedHealth Group's Customer Service score is rated right above Milliman, and is preceded by Anthem, Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Humana | 3.6/5 |
| Anthem, Inc. | 3.5/5 |
| UnitedHealth Group | 3.4/5 |
| Milliman | 2.7/5 |
| Aetna | 1.9/5 |
| eviCore healthcare | 1.5/5 |
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Customer Service for Other Health and Wellness Brands
In the Health and Wellness industry, UnitedHealth Group's Customer Service score is rated right below WW (formally Weight Watchers).
| COMPANY | Customer Service Score | |
|---|---|---|
| Peloton | 4.3/5 |
| Glossier | 4.3/5 |
| Colgate Palmolive | 4.1/5 |
| Johnson & Johnson | 4/5 |
| Headspace | 3.9/5 |
| Philips | 3.8/5 |
| CVS Health | 3.6/5 |
| WW (formally Weight Watchers) | 3.5/5 |
| UnitedHealth Group | 3.4/5 |
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UnitedHealth Group as an Employer
3.9/5
UnitedHealth Group has a 3.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
UnitedHealth Group scored a 10 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of UnitedHealth Group would recommend the brand to a friend. ENPS measures how likely UnitedHealth Group employees would recommend working at UnitedHealth Group to a friend.
Net Promoter Score
10
NPS Score
| 46% | Promoters |
|---|---|
| 18% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 47% | Promoters |
|---|---|
| 23% | Passive |
| 30% | Detractors |
Global Ranking Snapshot
UnitedHealth Group is ranked #198 in the Global Top 100 Brands. It ranks just behind Albertsons Companies and just ahead of Morgan Stanley.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
196 |  | Dow Chemical Company |  | Jim Fitterling | Energy and Manufacturing |
197 |  | Albertsons Companies | Vivek Sankaran | Retail | |
198 | | UnitedHealth Group | Andrew Witty | Health and Wellness | |
199 |  | Morgan Stanley |  | James Gorman | Banking and Financial Services |
200 |  | Edward Jones |  | Penny Pennington | Banking and Financial Services |
201 |  | Sherwin-Williams |  | John Morikis | Retail |
202 |  | Qualcomm |  | Steve Mollenkopf | Tech |
Health and Wellness Ranking Snapshot
UnitedHealth Group is ranked #13 in the Health and Wellness Industry. It ranks just behind Eli Lilly and Company and just ahead of Bristol Myers Squibb.
| RANK | COMPANY | Location | |
|---|---|---|---|
11 |  | Kaiser Permanente | Oakland, CA |
12 |  | Eli Lilly and Company | Indianapolis, IN |
13 | | UnitedHealth Group | Minnetonka, MN |
14 |  | Bristol Myers Squibb | New York City, NY |
15 |  | Pfizer | New York City, NY |
16 |  | Genentech | South San Francisco, CA |
17 |  | Beachbody | Santa Monica, CA |
Popular Brands in the Industry
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