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UnitedHealth Group is
Ranked
#13
in
Health and Wellness Brands
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UnitedHealth Group
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UnitedHealth Group is ranked #13 in Health and Wellness Brands

About UnitedHealth Group's Brand

Our mission is to help people live healthier lives and to help make the health system work better for everyone. UnitedHealth Group’s brand is ranked #198 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of UnitedHealth Group. When compared to other organizations within the Health and Wellness industry, UnitedHealth Group is ranked #13. Among its major competitors, UnitedHealth Group is ranked in 2nd place for NPS while Humana is 1st, and Anthem, Inc. is 3rd. Overall, UnitedHealth Group has a negative social sentiment, when analyzing social media channels and online mentions.Their current market cap is $344.29B

Brand at a Glance

74%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
UnitedHealth Group CMO

UnitedHealth Group Ranking

UnitedHealth Group NPS

UnitedHealth Group's Net Promoter Score (NPS) is a 10 with 46% Promoters, 18% Passives, and 36% Detractors. Net Promoter Score tracks whether UnitedHealth Group's customers would recommend using the product based on a scale of -100 to 100.

UnitedHealth Group Overall NPS

10
NPS
46%Promoters
18%Passives
36%Detractors
UnitedHealth Group Overall NPS

UnitedHealth Group NPS Trend

-100
-50
0
50
100
Jun 2021
24
Jun 202124
Jul 2021
24
Jul 202124
Aug 2021
29
Aug 202129
Sep 2021
26
Sep 202126
Oct 2021
22
Oct 202122
Nov 2021
16
Nov 202116
Dec 2021
14
Dec 202114
Jan 2022
11
Jan 202211
Feb 2022
12
Feb 202212
Mar 2022
14
Mar 202214
Apr 2022
10
Apr 202210
May 2022
10
May 202210

How Other Brands Compare

UnitedHealth Group is ranked second for NPS among its competitors. Humana and Anthem, Inc. come in first and third, with Milliman coming in at #4. Among those competitors, it is the most valued company.

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UnitedHealth Group's Logo
UnitedHealth Group
Humana's Logo
Humana
Anthem, Inc. Logo
Anthem, Inc.
Milliman's Logo
Milliman
Global Ranking#198#300#521#-
NPS101210-35
Social Sentiment Calculated by analyzing social media and other online mentionsNegativeNeutral--
Valuation Updated every 24 hours for public companies$344.29B$53.34B$86.64B-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

UnitedHealth Group NPS by Gender

Female customers rated UnitedHealth Group's NPS 10 points higher than Male customers.

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Male

0

UnitedHealth Group's NPS was rated by Male customers on Comparably.

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47%
Promoters
6%
Passives
47%
Detractors

Female

10

UnitedHealth Group's NPS was rated 10 by Female customers on Comparably.

Sign Up to learn about UnitedHealth Group's NPS Score rated by Female customers on Comparably.
48%
Promoters
14%
Passives
38%
Detractors

UnitedHealth Group NPS by Ethnicity

UnitedHealth Group's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of UnitedHealth Group.
-100
-50
0
50
100
Caucasian
3
Caucasian3
African American/Black
34
African American/Black34
Other
-28
Other-28

UnitedHealth Group NPS by Age

UnitedHealth Group's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of UnitedHealth Group.
0
20
40
60
80
100
Promoters
67%
Passives
0%
Detractors
33%
18-2567%0%33%
Promoters
50%
Passives
25%
Detractors
25%
31-3550%25%25%
Promoters
40%
Passives
20%
Detractors
40%
36-4040%20%40%
Promoters
67%
Passives
33%
Detractors
0%
46-5067%33%0%
Promoters
40%
Passives
0%
Detractors
60%
51-5540%0%60%
Promoters
67%
Passives
11%
Detractors
22%
56-6067%11%22%
Promoters
25%
Passives
0%
Detractors
75%
61-6525%0%75%
Promoters
33%
Passives
0%
Detractors
67%
66+33%0%67%

UnitedHealth Group NPS by Usage

UnitedHealth Group's NPS was rated the highest by customers who have used UnitedHealth Group's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
14
Less than 1 Year14
1 to 2 Years
-1
1 to 2 Years-1
2 to 5 Years
5
2 to 5 Years5
5 to 10 Years
-28
5 to 10 Years-28
Over 10 Years
34
Over 10 Years34

UnitedHealth Group NPS vs. Competitors

Compared to its competitors, UnitedHealth Group's NPS is rated right above Anthem, Inc., and is preceded by Humana.

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UnitedHealth Group's Logo
VS
Humana's Logo
Anthem, Inc. Logo
Milliman's Logo
Aetna's Logo
eviCore healthcare's Logo

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UnitedHealth Group NPS vs Companies in Health and Wellness

In the Health and Wellness industry, UnitedHealth Group's NPS is rated right below WW (formally Weight Watchers).

Unlock UnitedHealth Group NPS vs. Companies in Health and Wellness Data

UnitedHealth Group's Logo
VS
Peloton's Logo
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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UnitedHealth Group Customer Reviews

Out of the 10 UnitedHealth Group customer reviews 4 were positive and 6 were constructive. UnitedHealth Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What do you value most about this brand?
Trust the company to do the right thing.
Review from Minneapolis, MN / Female / Other / 51-55
What can this brand most improve?
Truth in advertising regarding Medicare Advantage policies.
Review from Male / Caucasian / 66+Posted 24 days ago
What do you value most about this brand?
The quality of service I receive.
Review from Minneapolis, MN / Male / Caucasian / 36-40Posted a month ago
What can this brand most improve?
Proper coverage, and better providers
Review from Minneapolis, MN / Male / Caucasian / 36-40
What do you value most about this brand?
Care friendly customer service extra mile
Review from Minneapolis, MN / Male / Hispanic or Latino / 18-25

UnitedHealth Group Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of UnitedHealth Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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74
74%
26
26%
UnitedHealth Group Customer Loyalty

UnitedHealth Group Customer Loyalty Score by Gender

Male customers rated UnitedHealth Group's Customer Loyalty score 1% higher than Female customers.

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Male
79%
Yes
Female
78%
Yes

UnitedHealth Group Customer Loyalty Score by Ethnicity

UnitedHealth Group's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.

% who answered "Yes"

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80
out of 100
Caucasian
70
out of 100
African American/Black
87
out of 100
Other

UnitedHealth Group Customer Loyalty Score by Age

UnitedHealth Group's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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0
20%
40%
60%
80%
100%
18-25
100%
18-25100%
31-35
78%
31-3578%
36-40
46%
36-4046%
46-50
100%
46-50100%
51-55
64%
51-5564%
56-60
90%
56-6090%
61-65
78%
61-6578%
66+
70%
66+70%

UnitedHealth Group Customer Loyalty Score by Usage

UnitedHealth Group's Customer Loyalty score was rated the highest by customers who have used UnitedHealth Group's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
49%
1 to 2 Years
78%
2 to 5 Years
85%
5 to 10 Years
87%
Over 10 Years
85%

UnitedHealth Group Customer Loyalty Score by Industry

UnitedHealth Group's Customer Loyalty score was rated the highest by Insurance industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
89%
Accounting
70%
Aerospace and Aviation
64%
Healthcare, Hospitals and Medicine
78%
Insurance
100%

UnitedHealth Group Customer Loyalty vs. Competitors

Compared to its competitors, UnitedHealth Group's Customer Loyalty score is rated right above Aetna, and is preceded by Humana.

COMPANYCustomer Loyalty Score
Anthem, Inc.78%
Humana75%
UnitedHealth Group74%
Aetna66%
Milliman57%
eviCore healthcare42%

Unlock UnitedHealth Group Customer Loyalty vs. Competitors Data

UnitedHealth Group's Logo
VS
Anthem, Inc. Logo
Humana's Logo
Aetna's Logo
Milliman's Logo
eviCore healthcare's Logo

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, UnitedHealth Group's Customer Loyalty score is rated right below WW (formally Weight Watchers).

Unlock UnitedHealth Group Customer Loyalty vs. Companies in Health and Wellness Data

UnitedHealth Group's Logo
VS
Peloton's Logo
Colgate Palmolive's Logo
Headspace's Logo
Glossier's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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UnitedHealth Group Product Quality

3.5/5

UnitedHealth Group has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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UnitedHealth Group Product Information

UnitedHealth Group’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated UnitedHealth Group's product the highest. Reviewers from the Aerospace and Aviation industry rated UnitedHealth Group the lowest at 2.9.

Website
https://careers.unitedhealthgroup.com
Company Size
10,000+ Employees

Industry

Healthcare, Hospitals and Medicine

Quick Insights into UnitedHealth Group Product Quality

UnitedHealth Group's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 61-65.

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Ranked UnitedHealth Group Product Quality the Highest

18-25
5
Insurance
5
African American/Black
4

Ranked UnitedHealth Group Product Quality the Lowest

Less than 1 Year
2.7
Other
2.5
61-65
1.5

UnitedHealth Group Product Quality Score by Gender

Male customers rated UnitedHealth Group's Product Quality score 0.1 stars higher than Female customers.

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Male

3.2/5

Female

3.1/5

UnitedHealth Group Product Quality Score by Ethnicity

UnitedHealth Group's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3
Caucasian3
African American/Black
4
African American/Black4
Other
2.5
Other2.5

UnitedHealth Group Product Quality Score by Age

UnitedHealth Group's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
5
18-255
31-35
4.1
31-354.1
36-40
3.1
36-403.1
46-50
4.6
46-504.6
51-55
2.9
51-552.9
56-60
3.9
56-603.9
61-65
1.5
61-651.5
66+
2.4
66+2.4

UnitedHealth Group Product Quality Score by Usage

UnitedHealth Group's Product Quality score was rated the highest by customers who have used UnitedHealth Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.7
1 to 2 Years
3.2
2 to 5 Years
3.4
5 to 10 Years
2.9
Over 10 Years
3.7

UnitedHealth Group Product Quality Score by Industry

UnitedHealth Group's Product Quality score was rated the highest by Insurance industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
3.9
Accounting
3.5
Aerospace and Aviation
2.9
Healthcare, Hospitals and Medicine
3
Insurance
5

UnitedHealth Group Product Quality vs. Competitors

Compared to its competitors, UnitedHealth Group's Product Quality score is rated right above Anthem, Inc., and is preceded by Humana.

COMPANYProduct Quality Score
Humana3.5/5
UnitedHealth Group3.5/5
Anthem, Inc.3.5/5
Milliman2.7/5
Aetna2.1/5
eviCore healthcare1.6/5

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UnitedHealth Group's Logo
VS
Humana's Logo
Anthem, Inc. Logo
Milliman's Logo
Aetna's Logo
eviCore healthcare's Logo

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, UnitedHealth Group's Product Quality score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

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UnitedHealth Group's Logo
VS
Peloton's Logo
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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UnitedHealth Group Pricing

UnitedHealth Group ROI & Value For Money

3.3/5

UnitedHealth Group has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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UnitedHealth Group Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Insurance industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from UnitedHealth Group.

Quick Insights into UnitedHealth Group ROI

UnitedHealth Group's ROI score was rated highest by customers ages 46-50, and rated lowest by customers ages 61-65.

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Ranked UnitedHealth Group ROI the Highest

46-50
4.6
Insurance
4.1
Over 10 Years
3.6

Ranked UnitedHealth Group ROI the Lowest

Less than 1 Year
2.7
Other
2.5
61-65
1.5

UnitedHealth Group ROI Score by Gender

Female customers rated UnitedHealth Group's ROI score 0.2 stars higher than Male customers.

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Male

3/5

Female

3.2/5

UnitedHealth Group ROI Score by Ethnicity

UnitedHealth Group's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.1
Caucasian3.1
African American/Black
3.4
African American/Black3.4
Other
2.5
Other2.5

UnitedHealth Group ROI Score by Age

UnitedHealth Group's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
3.6
18-253.6
31-35
4.2
31-354.2
36-40
3.6
36-403.6
46-50
4.6
46-504.6
51-55
2.4
51-552.4
56-60
3.9
56-603.9
61-65
1.5
61-651.5
66+
2.4
66+2.4

UnitedHealth Group ROI Score by Usage

UnitedHealth Group's ROI score was rated the highest by customers who have used UnitedHealth Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.7
1 to 2 Years
2.8
2 to 5 Years
3.3
5 to 10 Years
2.7
Over 10 Years
3.6

UnitedHealth Group ROI Score by Industry

UnitedHealth Group's ROI score was rated the highest by Insurance industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
3.2
Accounting
2.9
Aerospace and Aviation
2.7
Healthcare, Hospitals and Medicine
2.9
Insurance
4.1

UnitedHealth Group Pricing vs. Competitors

Compared to its competitors, UnitedHealth Group's ROI score is rated right above Milliman, and is preceded by Anthem, Inc..

COMPANYPricing Score
Humana3.4/5
Anthem, Inc.3.4/5
UnitedHealth Group3.3/5
Milliman2.8/5
Aetna1.9/5
eviCore healthcare1.5/5

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UnitedHealth Group's Logo
VS
Humana's Logo
Anthem, Inc. Logo
Milliman's Logo
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eviCore healthcare's Logo

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, UnitedHealth Group's ROI score is rated right below WW (formally Weight Watchers).

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UnitedHealth Group's Logo
VS
Peloton's Logo
Headspace's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Glossier's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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UnitedHealth Group Customer Service

3.4/5

UnitedHealth Group has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About UnitedHealth Group's Customer Service

Address

9900 Bren Rd, Minnetonka, MN 55343


Website

https://careers.unitedhealthgroup.com


Phone Number

+1-800-328-5979

Quick Insights into UnitedHealth Group Customer Service

UnitedHealth Group's Customer Service score was rated highest by customers from the Insurance industry, and rated lowest by customers ages 61-65.

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Ranked UnitedHealth Group Customer Service the Highest

Insurance
5
46-50
4.6
2 to 5 Years
3.6

Ranked UnitedHealth Group Customer Service the Lowest

Other
2.5
Aerospace and Aviation
2.4
61-65
1.5

UnitedHealth Group Customer Service Score by Gender

Female customers rated UnitedHealth Group's Customer Service score 0.1 stars higher than Male customers.

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Male

3.1/5

Female

3.2/5

UnitedHealth Group Customer Service Score by Ethnicity

UnitedHealth Group's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.2
Caucasian3.2
African American/Black
3.6
African American/Black3.6
Other
2.5
Other2.5

UnitedHealth Group Customer Service Score by Age

UnitedHealth Group's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
3.6
18-253.6
31-35
4.2
31-354.2
36-40
3.7
36-403.7
46-50
4.6
46-504.6
51-55
3.3
51-553.3
56-60
3.8
56-603.8
61-65
1.5
61-651.5
66+
2.1
66+2.1

UnitedHealth Group Customer Service Score by Usage

UnitedHealth Group's Customer Service score was rated the highest by customers who have used UnitedHealth Group's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
2.9
1 to 2 Years
3.1
2 to 5 Years
3.6
5 to 10 Years
2.5
Over 10 Years
3.4

UnitedHealth Group Customer Service Score by Industry

UnitedHealth Group's Customer Service score was rated the highest by Insurance industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
3.6
Accounting
3.6
Aerospace and Aviation
2.4
Healthcare, Hospitals and Medicine
3
Insurance
5

UnitedHealth Group Customer Service vs. Competitors

Compared to its competitors, UnitedHealth Group's Customer Service score is rated right above Milliman, and is preceded by Anthem, Inc..

COMPANYCustomer Service Score
Humana3.6/5
Anthem, Inc.3.5/5
UnitedHealth Group3.4/5
Milliman2.7/5
Aetna1.9/5
eviCore healthcare1.5/5

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UnitedHealth Group's Logo
VS
Humana's Logo
Anthem, Inc. Logo
Milliman's Logo
Aetna's Logo
eviCore healthcare's Logo

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, UnitedHealth Group's Customer Service score is rated right below WW (formally Weight Watchers).

Unlock UnitedHealth Group Customer Service vs. Companies in Health and Wellness Data

UnitedHealth Group's Logo
VS
Peloton's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Headspace's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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UnitedHealth Group as an Employer

3.9/5

UnitedHealth Group has a 3.9/5 stars for its overall company culture rated by their employees

  UnitedHealth Group CEO
top
20%
CEO of UnitedHealth Group

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

UnitedHealth Group scored a 10 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of UnitedHealth Group would recommend the brand to a friend. ENPS measures how likely UnitedHealth Group employees would recommend working at UnitedHealth Group to a friend.

Net Promoter Score

10
NPS Score
46%Promoters
18%Passive
36%Detractors

Employee Net Promoter Score

17
eNPS Score
47%Promoters
23%Passive
30%Detractors

Global Ranking Snapshot

UnitedHealth Group is ranked #198 in the Global Top 100 Brands. It ranks just behind Albertsons Companies and just ahead of Morgan Stanley.

RANKCOMPANYCEOINDUSTRY
196
Dow Chemical Company   Dow Chemical Company  CEO
Jim Fitterling
Energy and Manufacturing
197
Albertsons Companies  Albertsons Companies CEO
Vivek Sankaran
Retail
198
UnitedHealth Group  UnitedHealth Group CEO
Andrew Witty
Health and Wellness
199
Morgan Stanley  Morgan Stanley CEO
James Gorman
Banking and Financial Services
200
Edward Jones  Edward Jones CEO
Penny Pennington
Banking and Financial Services
201
Sherwin-Williams  Sherwin-Williams CEO
John Morikis
Retail
202
Qualcomm  Qualcomm CEO
Steve Mollenkopf
Tech

Health and Wellness Ranking Snapshot

UnitedHealth Group is ranked #13 in the Health and Wellness Industry. It ranks just behind Eli Lilly and Company and just ahead of Bristol Myers Squibb.

RANKCOMPANYLocation
11
Kaiser Permanente
Oakland, CA
12
Eli Lilly and Company
Indianapolis, IN
13
UnitedHealth Group
Minnetonka, MN
14
Bristol Myers Squibb
New York City, NY
15
Pfizer
New York City, NY
16
Genentech
South San Francisco, CA
17
Beachbody
Santa Monica, CA