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UPS is
Ranked
#15
in
Automotive and Transportation Brands
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UPS is ranked #15 in Automotive and Transportation Brands

About UPS' Brand

UPS has become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. UPS’s brand is ranked #150 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of UPS. When compared to other organizations within the Automotive and Transportation industry, UPS is ranked #15. Among its major competitors, UPS is ranked in 4th place for NPS while Amazon is 1st, and DHL is 2nd. Overall, UPS has a negative social sentiment, when analyzing social media channels and online mentions.Their current market cap is $146.94B

Brand at a Glance

76%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
UPS CMO
  UPS CMO

Kevin Warren

Kevin Warren serves as the Chief Marketing Officer of UPS. Kevin started at UPS in May of 2018. Kevin currently resides in the Greater Atlanta Area.

UPS Ranking

UPS NPS

UPS's Net Promoter Score (NPS) is a 19 with 50% Promoters, 19% Passives, and 31% Detractors. Net Promoter Score tracks whether UPS's customers would recommend using the product based on a scale of -100 to 100.

UPS Overall NPS

19
NPS
50%Promoters
19%Passives
31%Detractors
UPS Overall NPS

UPS NPS Trend

-100
-50
0
50
100
Jul 2021
23
Jul 202123
Aug 2021
26
Aug 202126
Sep 2021
22
Sep 202122
Oct 2021
23
Oct 202123
Nov 2021
26
Nov 202126
Dec 2021
24
Dec 202124
Jan 2022
25
Jan 202225
Feb 2022
22
Feb 202222
Mar 2022
19
Mar 202219
Apr 2022
20
Apr 202220
May 2022
19
May 202219
Jun 2022
19
Jun 202219

How Other Brands Compare

UPS is ranked third for NPS among its competitors. Amazon and FedEx come in first and second, with XPO Logistics coming in at #4. Among those competitors, it is the second most valued company behind Amazon.

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UPS' Logo
UPS
Amazon's Logo
Amazon
FedEx's Logo
FedEx
XPO Logistics' Logo
XPO Logistics
Global Ranking#150#5#95#-
NPS195328-37
Social Sentiment Calculated by analyzing social media and other online mentionsNegativeNeutralNegativeVery Negative
Valuation Updated every 24 hours for public companies$146.94B$1.64T$63.04B$12.21B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

UPS NPS by Gender

Female customers rated UPS's NPS 15 points higher than Male customers.

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Male

-7

UPS's NPS was rated -7 by Male customers on Comparably.

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37%
Promoters
19%
Passives
44%
Detractors

Female

8

UPS's NPS was rated 8 by Female customers on Comparably.

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44%
Promoters
20%
Passives
36%
Detractors

UPS NPS by Ethnicity

UPS's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

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-100
-50
0
50
100
Caucasian
-14
Caucasian-14
Hispanic or Latino
-30
Hispanic or Latino-30
African American/Black
47
African American/Black47
Asian or Pacific Islander
-1
Asian or Pacific Islander-1
Native American
20
Native American20
Other
-5
Other-5

UPS NPS by Age

UPS's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
Promoters
60%
Passives
21%
Detractors
19%
18-2560%21%19%
Promoters
42%
Passives
21%
Detractors
37%
26-3042%21%37%
Promoters
41%
Passives
30%
Detractors
29%
31-3541%30%29%
Promoters
40%
Passives
27%
Detractors
33%
36-4040%27%33%
Promoters
14%
Passives
29%
Detractors
57%
41-4514%29%57%
Promoters
23%
Passives
24%
Detractors
53%
46-5023%24%53%
Promoters
32%
Passives
18%
Detractors
50%
51-5532%18%50%
Promoters
27%
Passives
13%
Detractors
60%
56-6027%13%60%
Promoters
18%
Passives
0%
Detractors
82%
61-6518%0%82%
Promoters
65%
Passives
0%
Detractors
35%
66+65%0%35%

UPS NPS by Usage

UPS's NPS was rated the highest by customers who have used UPS's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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-100
-50
0
50
100
Less than 1 Year
-16
Less than 1 Year-16
1 to 2 Years
22
1 to 2 Years22
2 to 5 Years
0
2 to 5 Years0
5 to 10 Years
4
5 to 10 Years4
Over 10 Years
-1
Over 10 Years-1

UPS NPS vs. Competitors

Compared to its competitors, UPS's NPS is rated right above YRC Worldwide, and is preceded by FedEx.

COMPANYNPS Score
Amazon
53
DHL
33
FedEx
28
UPS
19
YRC Worldwide
-15
XPO Logistics
-37

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UPS' Logo
VS
Amazon's Logo
DHL's Logo
FedEx's Logo
YRC Worldwide's Logo
XPO Logistics' Logo

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UPS NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, UPS's NPS is rated right below FedEx.

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UPS' Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
Honda's Logo
Audi's Logo
Tesla Motors' Logo
BMW Group's Logo
FedEx's Logo

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UPS Customer Reviews

Out of the 54 UPS customer reviews 26 were positive and 28 were constructive. UPS customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
I find my customer sales rep to be lazy. Doesn't return calls and when she does call back, she ALWAYS refers me to tech support. It's like she doesn't know the answers or refuses to spend the effort to get the answers.
Review from New York, NY / Male / Caucasian / 66+Posted 3 days ago
What can this brand most improve?
Lazy drivers leave packages at the gate after numerous complaints. Gate codes are in the system for years.
Review from Huntsville, AL / Male / Caucasian / 61-65Posted 9 days ago
What do you value most about this brand?
Thank you for good service —
Review from Atlanta, GA / Female / Asian or Pacific Islander / 18-25Posted 11 days ago
What can this brand most improve?
shipped boxes cross country- boxes were in horrible shape most things broken, one box opened and important documents as well as keepsakes stolen
Review from Atlanta, GA / Female / Caucasian / 46-50Posted 19 days ago
What can this brand most improve?
Driver accountability for a secure delivery
Review from Atlanta, GA / Female / African American/Black / 66+Posted a month ago

UPS Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of UPS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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76
76%
24
24%
UPS Customer Loyalty

UPS Customer Loyalty Score by Gender

Female customers rated UPS's Customer Loyalty score 14% higher than Male customers.

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Male
67%
Yes
Female
81%
Yes

UPS Customer Loyalty Score by Ethnicity

UPS's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

% who answered "Yes"

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71
out of 100
Caucasian
64
out of 100
Hispanic or Latino
88
out of 100
African American/Black
89
out of 100
Asian or Pacific Islander
64
out of 100
Native American
69
out of 100
Other

UPS Customer Loyalty Score by Age

UPS's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

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0
20%
40%
60%
80%
100%
18-25
70%
18-2570%
26-30
76%
26-3076%
31-35
78%
31-3578%
36-40
82%
36-4082%
41-45
74%
41-4574%
46-50
74%
46-5074%
51-55
80%
51-5580%
56-60
64%
56-6064%
61-65
67%
61-6567%
66+
84%
66+84%

UPS Customer Loyalty Score by Usage

UPS's Customer Loyalty score was rated the highest by customers who have used UPS's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
45%
1 to 2 Years
77%
2 to 5 Years
87%
5 to 10 Years
81%
Over 10 Years
76%

UPS Customer Loyalty Score by Industry

UPS's Customer Loyalty score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Automotive and Transportation industry customers.

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Tech
73%
Accounting
73%
Aerospace and Aviation
79%
Arts and Entertainment
82%
Automotive and Transportation
10%
Banking and Financial Services
82%
Biotech and Pharmaceuticals
100%
Business and Consumer Services
64%
Business Supplies and Equipment
100%
Construction
100%
Consulting
40%
Consumer Goods
78%
Consumer Services
70%
Education
82%
Government and Public Policy
55%
Healthcare, Hospitals and Medicine
85%
Logistics and Supply Chain
87%
Manufacturing and Machinery
46%
Marketing, Advertising and Research
78%
Media and Entertainment
33%
Package, Freight Delivery or Containers
78%
Retail
70%
Transportation
70%
Warehousing
100%

UPS Customer Loyalty vs. Competitors

Compared to its competitors, UPS's Customer Loyalty score is rated right above FedEx, and is preceded by DHL.

COMPANYCustomer Loyalty Score
Amazon89%
YRC Worldwide81%
DHL77%
UPS76%
FedEx75%
XPO Logistics49%

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UPS' Logo
VS
Amazon's Logo
YRC Worldwide's Logo
DHL's Logo
FedEx's Logo
XPO Logistics' Logo

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Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, UPS's Customer Loyalty score is rated right above FedEx, and is preceded by BMW Group.

COMPANYCustomer Loyalty Score
Honda89%
Mercedes-Benz USA85%
Audi84%
Toyota83%
Porsche82%
Tesla Motors80%
BMW Group80%
UPS76%
FedEx75%

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UPS' Logo
VS
Honda's Logo
Mercedes-Benz USA's Logo
Audi's Logo
Toyota's Logo
Porsche's Logo
Tesla Motors' Logo
BMW Group's Logo
FedEx's Logo

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UPS Product Quality

3.6/5

UPS has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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UPS Product Information

UPS serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. UPS supports Web devices and offers products for small, medium, and large sized businesses.

UPS’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated UPS's product the highest. Reviewers from the Transportation industry rated UPS the lowest at 3.8.

Website
https://www.ups.com/
Company Size
10,000+ Employees

Industry

Package, Freight Delivery or Containers

Languages Supported

English
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Turkish
Italian
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Norwegian

Product Type

Shipping Software

Quick Insights into UPS Product Quality

UPS's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked UPS Product Quality the Highest

Construction
4.6
Asian or Pacific Islander
4.3
18-25
4

Ranked UPS Product Quality the Lowest

Other
2.7
61-65
1.6
Manufacturing and Machinery
1.5

UPS Product Quality Score by Gender

Female customers rated UPS's Product Quality score 0.1 stars higher than Male customers.

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Male

3.2/5

Female

3.3/5

UPS Product Quality Score by Ethnicity

UPS's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
2.8
Caucasian2.8
Hispanic or Latino
3.6
Hispanic or Latino3.6
African American/Black
3.5
African American/Black3.5
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Native American
3.9
Native American3.9
Other
2.7
Other2.7

UPS Product Quality Score by Age

UPS's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
4
18-254
26-30
3.4
26-303.4
31-35
3.2
31-353.2
36-40
4
36-404
41-45
2.8
41-452.8
46-50
2.5
46-502.5
51-55
2.9
51-552.9
56-60
2.4
56-602.4
61-65
1.6
61-651.6
66+
3.7
66+3.7

UPS Product Quality Score by Usage

UPS's Product Quality score was rated the highest by customers who have used UPS's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.7
1 to 2 Years
3.7
2 to 5 Years
3.5
5 to 10 Years
3.4
Over 10 Years
3.1

UPS Product Quality Score by Industry

UPS's Product Quality score was rated the highest by Construction industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech
3.3
Accounting
3.2
Aerospace and Aviation
4.2
Arts and Entertainment
3.4
Automotive and Transportation
1.6
Banking and Financial Services
2.3
Biotech and Pharmaceuticals
3.1
Business and Consumer Services
2.8
Business Supplies and Equipment
3.1
Construction
4.6
Consulting
2.8
Consumer Goods
4.5
Consumer Services
2
Education
3.2
Government and Public Policy
2.7
Healthcare, Hospitals and Medicine
3.6
Logistics and Supply Chain
4.3
Manufacturing and Machinery
1.5
Marketing, Advertising and Research
3.2
Media and Entertainment
2.7
Package, Freight Delivery or Containers
3.9
Retail
4.2
Transportation
3.8
Warehousing
4.3

UPS Product Quality vs. Competitors

Compared to its competitors, UPS's Product Quality score is rated right above YRC Worldwide, and is preceded by FedEx.

COMPANYProduct Quality Score
Amazon4.3/5
DHL3.9/5
FedEx3.8/5
UPS3.6/5
YRC Worldwide3.2/5
XPO Logistics2.3/5

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UPS' Logo
VS
Amazon's Logo
DHL's Logo
FedEx's Logo
YRC Worldwide's Logo
XPO Logistics' Logo

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Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, UPS's Product Quality score is rated right below FedEx.

COMPANYProduct Quality Score
Porsche4.4/5
Mercedes-Benz USA4.3/5
Honda4.3/5
Toyota4.2/5
BMW Group4.2/5
Audi4.1/5
Tesla Motors4.1/5
FedEx3.8/5
UPS3.6/5

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UPS' Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Honda's Logo
Toyota's Logo
BMW Group's Logo
Audi's Logo
Tesla Motors' Logo
FedEx's Logo

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UPS Pricing

UPS ROI & Value For Money

3.4/5

UPS has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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UPS Pricing Plans

UPS has a pricing structure that accommodates small, medium, and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from UPS.

Who Uses UPS?

Small Businesses
Medium Businesses
Large Enterprises

Quick Insights into UPS ROI

UPS's ROI score was rated highest by customers from the Construction industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked UPS ROI the Highest

Construction
4.3
18-25
3.9
African American/Black
3.7

Ranked UPS ROI the Lowest

Other
2.4
61-65
1.7
Manufacturing and Machinery
1.5

UPS ROI Score by Gender

Female customers rated UPS's ROI score 0.3 stars higher than Male customers.

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Male

3/5

Female

3.3/5

UPS ROI Score by Ethnicity

UPS's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
2.8
Caucasian2.8
Hispanic or Latino
3.3
Hispanic or Latino3.3
African American/Black
3.7
African American/Black3.7
Asian or Pacific Islander
3.5
Asian or Pacific Islander3.5
Native American
3.6
Native American3.6
Other
2.4
Other2.4

UPS ROI Score by Age

UPS's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
3.9
18-253.9
26-30
3.3
26-303.3
31-35
3.3
31-353.3
36-40
3.5
36-403.5
41-45
2.4
41-452.4
46-50
2.7
46-502.7
51-55
2.7
51-552.7
56-60
2.2
56-602.2
61-65
1.7
61-651.7
66+
3.7
66+3.7

UPS ROI Score by Usage

UPS's ROI score was rated the highest by customers who have used UPS's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.8
1 to 2 Years
3.5
2 to 5 Years
3.3
5 to 10 Years
3.2
Over 10 Years
3

UPS ROI Score by Industry

UPS's ROI score was rated the highest by Construction industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech
3.1
Accounting
2.8
Aerospace and Aviation
3.5
Arts and Entertainment
3.6
Automotive and Transportation
1.5
Banking and Financial Services
2.9
Biotech and Pharmaceuticals
2.5
Business and Consumer Services
2.1
Business Supplies and Equipment
3
Construction
4.3
Consulting
2.8
Consumer Goods
4
Consumer Services
2
Education
3.2
Government and Public Policy
2.2
Healthcare, Hospitals and Medicine
3.4
Logistics and Supply Chain
4.1
Manufacturing and Machinery
1.5
Marketing, Advertising and Research
4.1
Media and Entertainment
2.4
Package, Freight Delivery or Containers
3.7
Retail
4
Transportation
3.8
Warehousing
4.1

UPS Pricing vs. Competitors

Compared to its competitors, UPS's ROI score is rated right above YRC Worldwide, and is preceded by FedEx.

COMPANYPricing Score
Amazon4.1/5
DHL3.8/5
FedEx3.6/5
UPS3.4/5
YRC Worldwide3/5
XPO Logistics2.2/5

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UPS' Logo
VS
Amazon's Logo
DHL's Logo
FedEx's Logo
YRC Worldwide's Logo
XPO Logistics' Logo

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ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, UPS's ROI score is rated right below FedEx.

COMPANYPricing Score
Porsche4.2/5
Mercedes-Benz USA4.1/5
Toyota4.1/5
Tesla Motors4.1/5
Honda4/5
Audi3.9/5
BMW Group3.9/5
FedEx3.6/5
UPS3.4/5

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UPS' Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
Tesla Motors' Logo
Honda's Logo
Audi's Logo
BMW Group's Logo
FedEx's Logo

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UPS Customer Satisfaction (CSAT)

UPS Customer Satisfaction (CSAT) Score

70 / 100

UPS has an overall Customer Satisfaction score of 70 rated by its users and customers.

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Very Satisfied43%
Satisfied27%
Neither Satisfied nor Dissatisfied8%
Dissatisfied4%
Very Dissatisfied18%
Very Satisfied
43%
Satisfied
27%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
4%
Very Dissatisfied
18%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into UPS Customer Satisfaction

UPS's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked UPS Customer Satisfaction the Highest

Asian or Pacific Islander
93%
26-30
80%
Arts and Entertainment
80%

Ranked UPS Customer Satisfaction the Lowest

Over 10 Years
47%
61-65
17%
Manufacturing and Machinery
0%

UPS Customer Satisfaction Score by Gender

Female customers rated UPS's Customer Satisfaction score 5 points higher than Male customers.

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59 / 100
Male
Very Satisfied
28%
Satisfied
31%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
5%
Very Dissatisfied
25%
64 / 100
Female
Very Satisfied
43%
Satisfied
21%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
2%
Very Dissatisfied
30%

UPS Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

UPS' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

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50 / 100
Very Satisfied29%
Satisfied21%
Neither Satisfied nor Dissatisfied8%
Dissatisfied5%
Very Dissatisfied37%
Very Satisfied
29%
Satisfied
21%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
5%
Very Dissatisfied
37%

CSAT according to Hispanic or Latino

UPS' Customer Satisfaction (CSAT) score was rated 78% according to Hispanic or Latino users and customers.

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78 / 100
Very Satisfied22%
Satisfied56%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied22%
Very Satisfied
22%
Satisfied
56%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%

CSAT according to African American/Black

UPS' Customer Satisfaction (CSAT) score was rated 72% according to African American/Black users and customers.

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72 / 100
Very Satisfied36%
Satisfied36%
Neither Satisfied nor Dissatisfied9%
Dissatisfied0%
Very Dissatisfied19%
Very Satisfied
36%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
19%

CSAT according to Asian or Pacific Islander

UPS' Customer Satisfaction (CSAT) score was rated 93% according to Asian or Pacific Islander users and customers.

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93 / 100
Very Satisfied62%
Satisfied31%
Neither Satisfied nor Dissatisfied7%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
62%
Satisfied
31%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Native American

UPS' Customer Satisfaction (CSAT) score was rated 75% according to Native American users and customers.

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75 / 100
Very Satisfied50%
Satisfied25%
Neither Satisfied nor Dissatisfied25%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

UPS' Customer Satisfaction (CSAT) score was rated 61% according to Other users and customers.

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61 / 100
Very Satisfied44%
Satisfied17%
Neither Satisfied nor Dissatisfied6%
Dissatisfied0%
Very Dissatisfied33%
Very Satisfied
44%
Satisfied
17%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
33%

UPS Customer Satisfaction Score by Age

UPS's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25 CSAT Score
77%
Very Satisfied
27%
Satisfied
50%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
8%
18-2577%
26-30 CSAT Score
80%
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
26-3080%
31-35 CSAT Score
70%
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
20%
31-3570%
36-40 CSAT Score
77%
Very Satisfied
44%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
12%
36-4077%
41-45 CSAT Score
36%
Very Satisfied
36%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
55%
41-4536%
46-50 CSAT Score
54%
Very Satisfied
23%
Satisfied
31%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
38%
46-5054%
51-55 CSAT Score
57%
Very Satisfied
38%
Satisfied
19%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
6%
Very Dissatisfied
25%
51-5557%
56-60 CSAT Score
33%
Very Satisfied
25%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
51%
56-6033%
61-65 CSAT Score
17%
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
61-6517%
66+ CSAT Score
67%
Very Satisfied
60%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
27%
66+67%

UPS Customer Satisfaction Score by Usage

UPS's Customer Satisfaction score was rated the highest by customers who have used UPS's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
67
1 to 2 Years
65
2 to 5 Years
69
5 to 10 Years
65
Over 10 Years
47

UPS Customer Satisfaction Score by Industry

UPS's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech
60
Accounting
72
Aerospace and Aviation
50
Arts and Entertainment
80
Banking and Financial Services
50
Business Supplies and Equipment
67
Consumer Services
50
Education
50
Healthcare, Hospitals and Medicine
71
Logistics and Supply Chain
67
Manufacturing and Machinery
0
Package, Freight Delivery or Containers
67
Retail
60

UPS Customer Satisfaction vs. Competitors

Compared to its competitors, UPS's Customer Satisfaction score is rated right above YRC Worldwide, and is preceded by FedEx.

COMPANYCustomer Satisfaction (CSAT) Score
DHL88%
Amazon87%
FedEx74%
UPS70%
YRC Worldwide50%
XPO Logistics30%

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VS
DHL's Logo
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FedEx's Logo
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XPO Logistics' Logo

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Customer Satisfaction for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, UPS's Customer Satisfaction score is rated right below FedEx.

COMPANYCustomer Satisfaction (CSAT) Score
Mercedes-Benz USA87%
Porsche87%
Toyota87%
Honda86%
Audi81%
BMW Group81%
Tesla Motors78%
FedEx74%
UPS70%

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UPS' Logo
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Tesla Motors' Logo
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UPS Customer Service

3.5/5

UPS has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About UPS's Customer Service

Address

55 Glenlake Parkway NE, Atlanta, GA 30328


Website

https://www.ups.com/


Phone Number

1-800-742-5877

Quick Insights into UPS Customer Service

UPS's Customer Service score was rated highest by customers from the Construction industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked UPS Customer Service the Highest

Construction
4.3
18-25
3.9
African American/Black
3.7

Ranked UPS Customer Service the Lowest

Other
2.4
61-65
1.5
Manufacturing and Machinery
1.5

UPS Customer Service Score by Gender

Female customers rated UPS's Customer Service score 0.2 stars higher than Male customers.

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Male

3/5

Female

3.2/5

UPS Customer Service Score by Ethnicity

UPS's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
2.8
Caucasian2.8
Hispanic or Latino
3.1
Hispanic or Latino3.1
African American/Black
3.7
African American/Black3.7
Asian or Pacific Islander
3.6
Asian or Pacific Islander3.6
Native American
3.4
Native American3.4
Other
2.4
Other2.4

UPS Customer Service Score by Age

UPS's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25
3.9
18-253.9
26-30
3.6
26-303.6
31-35
3.3
31-353.3
36-40
3.5
36-403.5
41-45
2.3
41-452.3
46-50
2.5
46-502.5
51-55
2.8
51-552.8
56-60
2.3
56-602.3
61-65
1.5
61-651.5
66+
3.5
66+3.5

UPS Customer Service Score by Usage

UPS's Customer Service score was rated the highest by customers who have used UPS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3
1 to 2 Years
3.5
2 to 5 Years
3.4
5 to 10 Years
3.2
Over 10 Years
2.9

UPS Customer Service Score by Industry

UPS's Customer Service score was rated the highest by Construction industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech
3.3
Accounting
3.1
Aerospace and Aviation
3.6
Arts and Entertainment
3.5
Automotive and Transportation
1.5
Banking and Financial Services
2.4
Biotech and Pharmaceuticals
2.1
Business and Consumer Services
2.3
Business Supplies and Equipment
3.6
Construction
4.3
Consulting
2.6
Consumer Goods
4.1
Consumer Services
2
Education
3.1
Government and Public Policy
2.6
Healthcare, Hospitals and Medicine
3.5
Logistics and Supply Chain
4
Manufacturing and Machinery
1.5
Marketing, Advertising and Research
4
Media and Entertainment
2.4
Package, Freight Delivery or Containers
3.7
Retail
3.9
Transportation
3.8
Warehousing
4.3

UPS Customer Service vs. Competitors

Compared to its competitors, UPS's Customer Service score is rated right above YRC Worldwide, and is preceded by FedEx.

COMPANYCustomer Service Score
Amazon4.2/5
DHL3.9/5
FedEx3.7/5
UPS3.5/5
YRC Worldwide3.1/5
XPO Logistics2/5

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Amazon's Logo
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Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, UPS's Customer Service score is rated right below FedEx.

COMPANYCustomer Service Score
Porsche4.4/5
Mercedes-Benz USA4.3/5
Toyota4.1/5
BMW Group4.1/5
Tesla Motors4/5
Honda4/5
Audi4/5
FedEx3.7/5
UPS3.5/5

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UPS' Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
BMW Group's Logo
Tesla Motors' Logo
Honda's Logo
Audi's Logo
FedEx's Logo

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UPS as an Employer

3.4/5

UPS has a 3.4/5 stars for its overall company culture rated by their employees

  UPS CEO
bottom
45%
CEO of UPS

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

UPS scored a 19 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of UPS would recommend the brand to a friend. ENPS measures how likely UPS employees would recommend working at UPS to a friend.

Net Promoter Score

19
NPS Score
50%Promoters
19%Passive
31%Detractors

Employee Net Promoter Score

-4
eNPS Score
37%Promoters
22%Passive
41%Detractors

Global Ranking Snapshot

UPS is ranked #150 in the Global Top 100 Brands. It ranks just behind Intuit and just ahead of Kroger.

RANKCOMPANYCEOINDUSTRY
148
Western Union  Western Union CEO
Devin McGranahan
Banking and Financial Services
149
Intuit  Intuit CEO
Sasan Goodarzi
SaaS
150
UPS  UPS CEO
Carol B. Tomé
Automotive and Transportation
151
Kroger  Kroger CEO
Rodney McMullen
Retail
152
Bank of America  Bank of America CEO
Brian Moynihan
Banking and Financial Services
153
Pizza Hut  Pizza Hut CEO
Arthur Starrs
Food and Beverages
154
Deloitte (US)  Deloitte (US) CEO
Joe Ucuzoglu
Business and Consumer Services

Automotive and Transportation Ranking Snapshot

UPS is ranked #15 in the Automotive and Transportation Industry. It ranks just behind Sysco and just ahead of Harley-Davidson.

RANKCOMPANYLocation
13
JetBlue Airways
Long Island City, NY
14
Sysco
Houston, TX
15
UPS
Atlanta, GA
16
Harley-Davidson
Milwaukee, WI
17
Chevrolet
Detroit, MI
18
Northrop Grumman Corporation
Falls Church, VA
19
Lexus
Plano, TX