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UserZoom
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About UserZoom's Brand

UserZoom offers SaaS-based solutions for online user experience research and remote usability testing of web-based products and mobile apps. Among its major competitors, UserZoom is ranked in 6th place for NPS while Call Loop is 1st, and Userlytics is 2nd. Overall, UserZoom has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $100.00M

Brand at a Glance

73%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4/5
Customer Service

UserZoom Ranking

UserZoom NPS

UserZoom's Net Promoter Score (NPS) is a -87 with 6% Promoters, 1% Passives, and 93% Detractors. Net Promoter Score tracks whether UserZoom's customers would recommend using the product based on a scale of -100 to 100.

UserZoom Overall NPS

-87
NPS
6%Promoters
1%Passives
93%Detractors
UserZoom Overall NPS

UserZoom NPS Trend

-100
-50
0
50
100
Mar 2021
-97
Mar 2021-97
Apr 2021
-95
Apr 2021-95
Jun 2021
-93
Jun 2021-93
Dec 2021
-89
Dec 2021-89
Jan 2022
-88
Jan 2022-88

How Other Brands Compare

UserZoom is ranked #4 for NPS among its competitors. Call Loop and UserTesting come in first and second, with Genesys coming in at third. Among those competitors, it is the third most valued company behind UserTesting.

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UserZoom's Logo
UserZoom
UserTesting's Logo
UserTesting
Genesys' Logo
Genesys
Call Loop's Logo
Call Loop
Global Ranking#-#607#896#-
NPS-87341580
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral---
Valuation Updated every 24 hours for public companies$100.00M$450.00M$89.41M-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

UserZoom NPS vs. Competitors

Compared to its competitors, UserZoom's NPS is rated right below ForeSee.

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UserZoom Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of UserZoom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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73
73%
27
27%
UserZoom Customer Loyalty

UserZoom Customer Loyalty vs. Competitors

Compared to its competitors, UserZoom's Customer Loyalty score is rated right above Call Loop, and is preceded by UserTesting.

COMPANYCustomer Loyalty Score
ForeSee100%
Genesys84%
UserTesting78%
UserZoom73%
Call LoopN/A
UserlyticsN/A

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UserZoom Product Quality

4.1/5

UserZoom has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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UserZoom Product Information

UserZoom’s product quality score is a 4.1 out of 5 as rated by its users and customers.

Website
http://www.userzoom.com
Company Size
201-500 Employees

Industry

Tech
Analytics
Business Services
SaaS

UserZoom Product Quality vs. Competitors

Compared to its competitors, UserZoom's Product Quality score is rated right above Userlytics, and is preceded by UserTesting.

COMPANYProduct Quality Score
ForeSee5/5
Call Loop4.3/5
UserTesting4.1/5
UserZoom4.1/5
Userlytics3.8/5
Genesys3.8/5

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UserZoom Pricing

UserZoom ROI & Value For Money

4.2/5

UserZoom has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.

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UserZoom Pricing vs. Competitors

Compared to its competitors, UserZoom's ROI score is rated right above ForeSee, and is preceded by Call Loop.

COMPANYPricing Score
Call Loop4.5/5
UserZoom4.2/5
ForeSee4/5
UserTesting3.9/5
Userlytics3.8/5
Genesys3.8/5

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UserZoom Customer Service

4/5

UserZoom has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About UserZoom's Customer Service

Address

10 Almaden Blvd, Suite 250, San Jose, CA 95113


Website

http://www.userzoom.com


Phone Number

4085247446

UserZoom Customer Service vs. Competitors

Compared to its competitors, UserZoom's Customer Service score is rated right above Genesys, and is preceded by UserTesting.

COMPANYCustomer Service Score
Call Loop5/5
Userlytics5/5
ForeSee4.5/5
UserTesting4.1/5
UserZoom4/5
Genesys3.9/5

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UserZoom as an Employer

4.8/5

UserZoom has a 4.8/5 stars for its overall company culture rated by their employees

  UserZoom CEO
top
5%
CEO of UserZoom

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

UserZoom scored a -87 for Net Promoter Score and a 87 for Employee Net Promoter Score. NPS gauges how likely a customer of UserZoom would recommend the brand to a friend. ENPS measures how likely UserZoom employees would recommend working at UserZoom to a friend.

Net Promoter Score

-87
NPS Score
6%Promoters
1%Passive
93%Detractors

Employee Net Promoter Score

87
eNPS Score
89%Promoters
9%Passive
2%Detractors

Global Ranking Snapshot

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1
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2
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3
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4
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5
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6
Apple  Apple CEO
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7
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