-87
NPS
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UserZoom
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About UserZoom's Brand
UserZoom offers SaaS-based solutions for online user experience research and remote usability testing of web-based products and mobile apps. Among its major competitors, UserZoom is ranked in 6th place for NPS while Call Loop is 1st, and Userlytics is 2nd. Overall, UserZoom has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $100.00M
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
UserZoom Ranking
- #4 / 4 of its competitors
UserZoom NPS
UserZoom's Net Promoter Score (NPS) is a -87 with 6% Promoters, 1% Passives, and 93% Detractors. Net Promoter Score tracks whether UserZoom's customers would recommend using the product based on a scale of -100 to 100.
UserZoom Overall NPS
| 6% | Promoters |
|---|---|
| 1% | Passives |
| 93% | Detractors |
UserZoom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -97 | Mar 2021 | -97 |
Apr 2021 -95 | Apr 2021 | -95 |
Jun 2021 -93 | Jun 2021 | -93 |
Dec 2021 -89 | Dec 2021 | -89 |
Jan 2022 -88 | Jan 2022 | -88 |
How Other Brands Compare
UserZoom is ranked #4 for NPS among its competitors. Call Loop and UserTesting come in first and second, with Genesys coming in at third. Among those competitors, it is the third most valued company behind UserTesting.
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UserZoom |  UserTesting |  Genesys |  Call Loop | |
| Global Ranking | #- | #607 | #896 | #- |
| NPS | -87 | 34 | 15 | 80 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | $100.00M | $450.00M | $89.41M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UserZoom NPS vs. Competitors
Compared to its competitors, UserZoom's NPS is rated right below ForeSee.
| COMPANY | NPS Score | |
|---|---|---|
| Call Loop | 80 |
 | Userlytics | 67 |
| UserTesting | 34 |
| Genesys | 15 |
 | ForeSee | 0 |
| UserZoom | -87 |
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UserZoom Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of UserZoom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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UserZoom Customer Loyalty vs. Competitors
Compared to its competitors, UserZoom's Customer Loyalty score is rated right above Call Loop, and is preceded by UserTesting.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ForeSee | 100% |
| Genesys | 84% |
| UserTesting | 78% |
| UserZoom | 73% |
| Call Loop | N/A |
| Userlytics | N/A |
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UserZoom Product Quality
4.1/5
UserZoom has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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UserZoom Product Information
UserZoom’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.userzoom.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Business Services
SaaS
UserZoom Product Quality vs. Competitors
Compared to its competitors, UserZoom's Product Quality score is rated right above Userlytics, and is preceded by UserTesting.
| COMPANY | Product Quality Score | |
|---|---|---|
| ForeSee | 5/5 |
| Call Loop | 4.3/5 |
| UserTesting | 4.1/5 |
| UserZoom | 4.1/5 |
| Userlytics | 3.8/5 |
| Genesys | 3.8/5 |
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UserZoom Pricing
UserZoom ROI & Value For Money
4.2/5
UserZoom has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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UserZoom Pricing vs. Competitors
Compared to its competitors, UserZoom's ROI score is rated right above ForeSee, and is preceded by Call Loop.
| COMPANY | Pricing Score | |
|---|---|---|
| Call Loop | 4.5/5 |
| UserZoom | 4.2/5 |
| ForeSee | 4/5 |
| UserTesting | 3.9/5 |
| Userlytics | 3.8/5 |
| Genesys | 3.8/5 |
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UserZoom Customer Service
4/5
UserZoom has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About UserZoom's Customer Service
Address
10 Almaden Blvd, Suite 250, San Jose, CA 95113
Website
http://www.userzoom.com
Phone Number
4085247446
UserZoom's Social Links
UserZoom Customer Service vs. Competitors
Compared to its competitors, UserZoom's Customer Service score is rated right above Genesys, and is preceded by UserTesting.
| COMPANY | Customer Service Score | |
|---|---|---|
| Call Loop | 5/5 |
| Userlytics | 5/5 |
| ForeSee | 4.5/5 |
| UserTesting | 4.1/5 |
| UserZoom | 4/5 |
| Genesys | 3.9/5 |
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UserZoom as an Employer
4.8/5
UserZoom has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
CEO of UserZoom
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
UserZoom scored a -87 for Net Promoter Score and a 87 for Employee Net Promoter Score. NPS gauges how likely a customer of UserZoom would recommend the brand to a friend. ENPS measures how likely UserZoom employees would recommend working at UserZoom to a friend.
Net Promoter Score
-87
NPS Score
| 6% | Promoters |
|---|---|
| 1% | Passive |
| 93% | Detractors |
Employee Net Promoter Score
87
eNPS Score
| 89% | Promoters |
|---|---|
| 9% | Passive |
| 2% | Detractors |
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