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Womply
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About Womply's Brand

Womply is a local commerce platform that provides apps, APIs, marketing, and financial tools to make local commerce happen for over 500,000 American businesses and their customers.

Brand at a Glance

74%
Customer Loyalty
1.9/5
Product Quality
1.9/5
Pricing
1.6/5
Customer Service

Womply NPS

Womply's Net Promoter Score (NPS) is a -55 with 20% Promoters, 5% Passives, and 75% Detractors. Net Promoter Score tracks whether Womply's customers would recommend using the product based on a scale of -100 to 100.

Womply Overall NPS

-55
NPS
20%Promoters
5%Passives
75%Detractors
Womply Overall NPS

Womply NPS Trend

-100
-50
0
50
100
Aug 2020
100
Aug 2020100
Mar 2021
33
Mar 202133
Apr 2021
-36
Apr 2021-36
May 2021
-63
May 2021-63
Jun 2021
-54
Jun 2021-54
Jul 2021
-61
Jul 2021-61
Sep 2021
-63
Sep 2021-63
Nov 2021
-63
Nov 2021-63
Dec 2021
-59
Dec 2021-59
Jan 2022
-59
Jan 2022-59
Jun 2022
-55
Jun 2022-55

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Womply NPS by Gender

Male customers rated Womply's NPS 16 points higher than Female customers.

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Male

-66

Womply's NPS was rated -66 by Male customers on Comparably.

Sign Up to learn about Womply's NPS Score rated by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors

Female

-82

Womply's NPS was rated -82 by Female customers on Comparably.

Sign Up to learn about Womply's NPS Score rated by Female customers on Comparably.
9%
Promoters
0%
Passives
91%
Detractors

Womply NPS by Ethnicity

Womply's NPS was rated -100 points by both African American/Black and Other customers on Comparably.

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-100
-50
0
50
100
Caucasian
-100
Caucasian-100
African American/Black
-100
African American/Black-100
Other
-100
Other-100

Womply NPS by Age

Womply's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Womply.
0
20
40
60
80
100
Promoters
0%
Passives
0%
Detractors
100%
36-400%0%100%
Promoters
0%
Passives
0%
Detractors
100%
41-450%0%100%
Promoters
67%
Passives
0%
Detractors
33%
46-5067%0%33%

Womply NPS by Usage

Womply's NPS was rated the highest by customers who have used Womply's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
-84
Less than 1 Year-84
1 to 2 Years
-100
1 to 2 Years-100

Womply Customer Reviews

What can this brand most improve?
a customer service department who are able to inform, locate, and actually solve the issues of Womplys mostly ignorant clients.. Why a ceo will just sit and let his or hers company not actively go the extra mile to help and fulfill government promises in a desperate time is stupid
Review from San Francisco, CA / Male / Caucasian / 36-40

Womply Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Womply users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74
74%
26
26%
Womply Customer Loyalty

Womply Customer Loyalty Score by Gender

Female customers rated Womply's Customer Loyalty score 3% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Womply.
Male
70%
Yes
Female
73%
Yes

Womply Customer Loyalty Score by Ethnicity

Womply's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

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55
out of 100
Caucasian
70
out of 100
African American/Black
78
out of 100
Other

Womply Customer Loyalty Score by Age

Womply's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Womply.
0
20%
40%
60%
80%
100%
36-40
78%
36-4078%
41-45
40%
41-4540%
46-50
100%
46-50100%

Womply Customer Loyalty Score by Usage

Womply's Customer Loyalty score was rated 70% by customers who have used Womply's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
70%
1 to 2 Years
70%

Womply Customer Loyalty Score by Industry

Womply's Customer Loyalty score was rated 78% by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
78%

Womply Product Quality

1.9/5

Womply has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.

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Womply Product Information

Womply’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Womply's product the highest.

Website
http://www.womply.com/careers
Company Size
201-500 Employees

Industry

Business and Consumer Services

Quick Insights into Womply Product Quality

Womply's Product Quality score was rated highest by customers ages 46-50, and rated lowest by Other customers.

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Ranked Womply Product Quality the Highest

46-50
3.5
Caucasian
1.6
Tech
1.6

Ranked Womply Product Quality the Lowest

Less than 1 Year
1.5
Male
1.5
Other
1.5

Womply Product Quality Score by Gender

Womply's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Womply.

Male

1.5/5

Female

1.5/5

Womply Product Quality Score by Ethnicity

Womply's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Womply.
0
1
2
3
4
5
Caucasian
1.6
Caucasian1.6
African American/Black
1.5
African American/Black1.5
Other
1.5
Other1.5

Womply Product Quality Score by Age

Womply's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Womply.
0
1
2
3
4
5
36-40
1.5
36-401.5
41-45
1.5
41-451.5
46-50
3.5
46-503.5

Womply Product Quality Score by Usage

Womply's Product Quality score was rated 1.5 stars by customers who have used Womply's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
1.5
1 to 2 Years
1.5

Womply Product Quality Score by Industry

Womply's Product Quality score was rated 1.6 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech
1.6

Womply Pricing

Womply ROI & Value For Money

1.9/5

Womply has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.

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Womply Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Womply ROI

Womply's ROI score was rated highest by customers ages 46-50, and rated lowest by Other customers.

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Ranked Womply ROI the Highest

46-50
3.5
Caucasian
1.6
Tech
1.6

Ranked Womply ROI the Lowest

Less than 1 Year
1.5
Male
1.5
Other
1.5

Womply ROI Score by Gender

Womply's ROI score was rated 1.5 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Womply.

Male

1.5/5

Female

1.5/5

Womply ROI Score by Ethnicity

Womply's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Womply.
0
1
2
3
4
5
Caucasian
1.6
Caucasian1.6
African American/Black
1.5
African American/Black1.5
Other
1.5
Other1.5

Womply ROI Score by Age

Womply's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Womply.
0
1
2
3
4
5
36-40
1.5
36-401.5
41-45
1.5
41-451.5
46-50
3.5
46-503.5

Womply ROI Score by Usage

Womply's ROI score was rated 1.5 stars by customers who have used Womply's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
1.5
1 to 2 Years
1.5

Womply ROI Score by Industry

Womply's ROI score was rated 1.6 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
1.6

Womply Customer Satisfaction (CSAT)

Womply Customer Satisfaction (CSAT) Score

50 / 100

Womply has an overall Customer Satisfaction score of 50 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied50%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied50%
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Womply Customer Service

1.6/5

Womply has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.

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About Womply's Customer Service

Address

135 Townsend St, #300, San Francisco, CA 94107


Website

http://www.womply.com/careers

Quick Insights into Womply Customer Service

Womply's Customer Service score was rated highest by customers ages 46-50, and rated lowest by Other customers.

Sign Up to unlock insights into how customers have ranked Womply's Customer Service score.

Ranked Womply Customer Service the Highest

46-50
3.5
1 to 2 Years
1.5
African American/Black
1.5

Ranked Womply Customer Service the Lowest

Less than 1 Year
1.5
Male
1.5
Other
1.5

Womply Customer Service Score by Gender

Womply's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Womply.

Male

1.5/5

Female

1.5/5

Womply Customer Service Score by Ethnicity

Womply's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Womply.
0
20
40
60
80
100
Caucasian
1.5
Caucasian1.5
African American/Black
1.5
African American/Black1.5
Other
1.5
Other1.5

Womply Customer Service Score by Age

Womply's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Womply.
0
20
40
60
80
100
36-40
1.5
36-401.5
41-45
1.5
41-451.5
46-50
3.5
46-503.5

Womply Customer Service Score by Usage

Womply's Customer Service score was rated 1.5 stars by customers who have used Womply's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
1.5
1 to 2 Years
1.5

Womply Customer Service Score by Industry

Womply's Customer Service score was rated 1.5 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech
1.5

Womply as an Employer

4.6/5

Womply has a 4.6/5 stars for its overall company culture rated by their employees

  Womply CEO
top
5%
CEO of Womply

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Womply scored a -55 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Womply would recommend the brand to a friend. ENPS measures how likely Womply employees would recommend working at Womply to a friend.

Net Promoter Score

-55
NPS Score
20%Promoters
5%Passive
75%Detractors

Employee Net Promoter Score

55
eNPS Score
67%Promoters
21%Passive
12%Detractors

Global Ranking Snapshot

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3
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4
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5
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6
Apple  Apple CEO
Timothy Cook
Tech
7
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Fashion and Beauty