-55
NPS
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Womply
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About Womply's Brand
Womply is a local commerce platform that provides apps, APIs, marketing, and financial tools to make local commerce happen for over 500,000 American businesses and their customers.
Brand at a Glance
74%
Customer Loyalty
1.9/5
Product Quality
1.9/5
Pricing
1.6/5
Customer Service
Womply NPS
Womply's Net Promoter Score (NPS) is a -55 with 20% Promoters, 5% Passives, and 75% Detractors. Net Promoter Score tracks whether Womply's customers would recommend using the product based on a scale of -100 to 100.
Womply Overall NPS
| 20% | Promoters |
|---|---|
| 5% | Passives |
| 75% | Detractors |
Womply NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Mar 2021 33 | Mar 2021 | 33 |
Apr 2021 -36 | Apr 2021 | -36 |
May 2021 -63 | May 2021 | -63 |
Jun 2021 -54 | Jun 2021 | -54 |
Jul 2021 -61 | Jul 2021 | -61 |
Sep 2021 -63 | Sep 2021 | -63 |
Nov 2021 -63 | Nov 2021 | -63 |
Dec 2021 -59 | Dec 2021 | -59 |
Jan 2022 -59 | Jan 2022 | -59 |
Jun 2022 -55 | Jun 2022 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Womply NPS by Gender
Male customers rated Womply's NPS 16 points higher than Female customers.
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Male
-66
Womply's NPS was rated -66 by Male customers on Comparably.
Sign Up to learn about Womply's NPS Score rated by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
-82
Womply's NPS was rated -82 by Female customers on Comparably.
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9%
Promoters
0%
Passives
91%
Detractors
Womply NPS by Ethnicity
Womply's NPS was rated -100 points by both African American/Black and Other customers on Comparably.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Womply NPS by Age
Womply's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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Womply NPS by Usage
Womply's NPS was rated the highest by customers who have used Womply's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full NPS by Usage data of Womply.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -84 | Less than 1 Year | -84 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
Womply Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Womply users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Womply Customer Loyalty Score by Gender
Female customers rated Womply's Customer Loyalty score 3% higher than Male customers.
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Male
70%
Yes
Female
73%
Yes
Womply Customer Loyalty Score by Ethnicity
Womply's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Womply.
55
out of 100
Caucasian
70
out of 100
African American/Black
78
out of 100
Other
Womply Customer Loyalty Score by Age
Womply's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Womply.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 78% | 36-40 | 78% |
41-45 40% | 41-45 | 40% |
46-50 100% | 46-50 | 100% |
Womply Customer Loyalty Score by Usage
Womply's Customer Loyalty score was rated 70% by customers who have used Womply's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Womply Customer Loyalty Score by Industry
Womply's Customer Loyalty score was rated 78% by Tech industry customers.
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Womply Product Quality
1.9/5
Womply has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Womply Product Information
Womply’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Womply's product the highest.
- Company Size
- 201-500 Employees
Industry
Business and Consumer Services
Quick Insights into Womply Product Quality
Womply's Product Quality score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked Womply Product Quality the Highest
Ranked Womply Product Quality the Lowest
Womply Product Quality Score by Gender
Womply's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Womply.
Male
1.5/5
Female
1.5/5
Womply Product Quality Score by Ethnicity
Womply's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Womply.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Womply Product Quality Score by Age
Womply's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Womply.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.5 | 46-50 | 3.5 |
Womply Product Quality Score by Usage
Womply's Product Quality score was rated 1.5 stars by customers who have used Womply's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Womply Product Quality Score by Industry
Womply's Product Quality score was rated 1.6 stars by Tech industry customers.
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Womply Pricing
Womply ROI & Value For Money
1.9/5
Womply has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Womply Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Womply ROI
Womply's ROI score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked Womply ROI the Highest
Ranked Womply ROI the Lowest
Womply ROI Score by Gender
Womply's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Womply ROI Score by Ethnicity
Womply's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Womply.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Womply ROI Score by Age
Womply's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Womply.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.5 | 46-50 | 3.5 |
Womply ROI Score by Usage
Womply's ROI score was rated 1.5 stars by customers who have used Womply's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Womply ROI Score by Industry
Womply's ROI score was rated 1.6 stars by Tech industry customers.
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Womply Customer Satisfaction (CSAT)
Womply Customer Satisfaction (CSAT) Score
50 / 100
Womply has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Womply Customer Service
1.6/5
Womply has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About Womply's Customer Service
Address
135 Townsend St, #300, San Francisco, CA 94107
Website
http://www.womply.com/careers
Womply's Social Links
Quick Insights into Womply Customer Service
Womply's Customer Service score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked Womply Customer Service the Highest
Ranked Womply Customer Service the Lowest
Womply Customer Service Score by Gender
Womply's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Womply.
Male
1.5/5
Female
1.5/5
Womply Customer Service Score by Ethnicity
Womply's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Womply.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Womply Customer Service Score by Age
Womply's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Womply.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.5 | 46-50 | 3.5 |
Womply Customer Service Score by Usage
Womply's Customer Service score was rated 1.5 stars by customers who have used Womply's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Womply Customer Service Score by Industry
Womply's Customer Service score was rated 1.5 stars by Tech industry customers.
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Womply as an Employer
4.6/5
Womply has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Womply scored a -55 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Womply would recommend the brand to a friend. ENPS measures how likely Womply employees would recommend working at Womply to a friend.
Net Promoter Score
-55
NPS Score
| 20% | Promoters |
|---|---|
| 5% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 67% | Promoters |
|---|---|
| 21% | Passive |
| 12% | Detractors |
