-69
NPS
Comparably is excited to introduce our all-new Best Brands Award winners
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Zipcar
Marketing or Exec? Claim Your Free Account
About Zipcar's Brand
Brand at a Glance
76%
Customer Loyalty
1.5/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
Zipcar NPS
Zipcar's Net Promoter Score (NPS) is a -69 with 12% Promoters, 7% Passives, and 81% Detractors. Net Promoter Score tracks whether Zipcar's customers would recommend using the product based on a scale of -100 to 100.
Zipcar Overall NPS
| 12% | Promoters |
|---|---|
| 7% | Passives |
| 81% | Detractors |
Zipcar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -64 | Jul 2021 | -64 |
Aug 2021 -65 | Aug 2021 | -65 |
Sep 2021 -70 | Sep 2021 | -70 |
Oct 2021 -66 | Oct 2021 | -66 |
Nov 2021 -67 | Nov 2021 | -67 |
Dec 2021 -67 | Dec 2021 | -67 |
Jan 2022 -68 | Jan 2022 | -68 |
Feb 2022 -69 | Feb 2022 | -69 |
Mar 2022 -69 | Mar 2022 | -69 |
Apr 2022 -69 | Apr 2022 | -69 |
May 2022 -69 | May 2022 | -69 |
Jun 2022 -69 | Jun 2022 | -69 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zipcar NPS by Gender
Male customers rated Zipcar's NPS 9 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full NPS by Gender data of Zipcar.
Male
-77
Zipcar's NPS was rated -77 by Male customers on Comparably.
Sign Up to learn about Zipcar's NPS Score rated by Male customers on Comparably.
7%
Promoters
9%
Passives
84%
Detractors
Female
-86
Zipcar's NPS was rated -86 by Female customers on Comparably.
Sign Up to learn about Zipcar's NPS Score rated by Female customers on Comparably.
7%
Promoters
0%
Passives
93%
Detractors
Zipcar NPS by Ethnicity
Zipcar's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Zipcar.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -71 | Caucasian | -71 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -80 | Asian or Pacific Islander | -80 |
Other -100 | Other | -100 |
Zipcar NPS by Age
Zipcar's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Zipcar.
Zipcar NPS by Usage
Zipcar's NPS was rated the highest by customers who have used Zipcar's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full NPS by Usage data of Zipcar.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
1 to 2 Years -78 | 1 to 2 Years | -78 |
2 to 5 Years -93 | 2 to 5 Years | -93 |
5 to 10 Years -84 | 5 to 10 Years | -84 |
Over 10 Years -100 | Over 10 Years | -100 |
Zipcar Customer Reviews
Out of the 28 Zipcar customer reviews 3 were positive and 25 were constructive. Zipcar customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Zipcar Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Zipcar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zipcar Customer Loyalty Score by Gender
Female customers rated Zipcar's Customer Loyalty score 4% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Zipcar.
Male
78%
Yes
Female
82%
Yes
Zipcar Customer Loyalty Score by Ethnicity
Zipcar's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Zipcar.
78
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
46
out of 100
Asian or Pacific Islander
73
out of 100
Other
Zipcar Customer Loyalty Score by Age
Zipcar's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Zipcar.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 84% | 18-25 | 84% |
26-30 80% | 26-30 | 80% |
31-35 78% | 31-35 | 78% |
36-40 76% | 36-40 | 76% |
41-45 85% | 41-45 | 85% |
46-50 84% | 46-50 | 84% |
51-55 70% | 51-55 | 70% |
56-60 70% | 56-60 | 70% |
61-65 70% | 61-65 | 70% |
66+ 82% | 66+ | 82% |
Zipcar Customer Loyalty Score by Usage
Zipcar's Customer Loyalty score was rated the highest by customers who have used Zipcar's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Zipcar Customer Loyalty Score by Industry
Zipcar's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Zipcar Product Quality
1.5/5
Zipcar has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Zipcar's overall Product Quality score rated by its users and customers.
Zipcar Product Information
Zipcar’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Zipcar's product the highest. Reviewers from the Tech industry rated Zipcar the lowest at 1.5.
- Website
- https://www.zipcar.com
- Company Size
- 201-500 Employees
Quick Insights into Zipcar Product Quality
Zipcar's Product Quality score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Zipcar's Product Quality.
Ranked Zipcar Product Quality the Highest
Ranked Zipcar Product Quality the Lowest
Zipcar Product Quality Score by Gender
Zipcar's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Zipcar.
Male
1.5/5
Female
1.5/5
Zipcar Product Quality Score by Ethnicity
Zipcar's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Zipcar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Other 1.5 | Other | 1.5 |
Zipcar Product Quality Score by Age
Zipcar's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Zipcar.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.8 | 26-30 | 1.8 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Zipcar Product Quality Score by Usage
Zipcar's Product Quality score was rated 1.5 stars by customers who have used Zipcar's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Zipcar Product Quality Score by Industry
Zipcar's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Zipcar Pricing
Zipcar ROI & Value For Money
1.7/5
Zipcar has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Zipcar's overall ROI score rated by its users and customers.
Zipcar Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Accounting industry think that they had the lowest ROI from Zipcar.
Quick Insights into Zipcar ROI
Zipcar's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Zipcar's ROI score.
Ranked Zipcar ROI the Highest
Ranked Zipcar ROI the Lowest
Zipcar ROI Score by Gender
Male customers rated Zipcar's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Zipcar.
Male
1.6/5
Female
1.5/5
Zipcar ROI Score by Ethnicity
Zipcar's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Zipcar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 1.9 | African American/Black | 1.9 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Zipcar ROI Score by Age
Zipcar's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Zipcar.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.6 | 26-30 | 1.6 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.7 | 36-40 | 1.7 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2 | 46-50 | 2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
Zipcar ROI Score by Usage
Zipcar's ROI score was rated the highest by customers who have used Zipcar's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Zipcar ROI Score by Industry
Zipcar's ROI score was rated the highest by Hospitality industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Zipcar Customer Satisfaction (CSAT)
Zipcar Customer Satisfaction (CSAT) Score
17 / 100
Zipcar has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
64%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Zipcar Customer Satisfaction
Zipcar's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Zipcar's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Zipcar's Customer Satisfaction.
Ranked Zipcar Customer Satisfaction the Highest
Ranked Zipcar Customer Satisfaction the Lowest
Zipcar Customer Satisfaction Score by Gender
Female customers rated Zipcar's Customer Satisfaction score 3 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Zipcar.
11 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 67% |
14 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 5% | |
Very Dissatisfied | 81% |
Zipcar Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Zipcar's Customer Satisfaction (CSAT) score was rated 15% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Zipcar.
15 / 100
Very Satisfied
12%
Satisfied
3%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
12%
Very Dissatisfied
65%
CSAT according to African American/Black
Zipcar's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Zipcar.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
86%
CSAT according to Asian or Pacific Islander
Zipcar's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Zipcar.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Zipcar's Customer Satisfaction (CSAT) score was rated 11% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Zipcar.
11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
78%
Zipcar Customer Satisfaction Score by Age
Zipcar's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Zipcar.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 26-30 | 14% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 18% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 22% | |||||||||||||||
| 51-55 | 0% |
Zipcar Customer Satisfaction Score by Usage
Zipcar's Customer Satisfaction score was rated the highest by customers who have used Zipcar's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Zipcar Customer Satisfaction Score by Industry
Zipcar's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Zipcar Customer Satisfaction Score by Industry",
"text": "Zipcar's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Zipcar's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 40
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Zipcar's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Zipcar's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Education",
"groupId": 515,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Zipcar's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Zipcar's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Zipcar Customer Service
1.5/5
Zipcar has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Zipcar's overall Customer Service score rated by its users and customers.
About Zipcar's Customer Service
Address
02210
Website
https://www.zipcar.com
Phone Number
617-995-4231
Zipcar's Social Links
Quick Insights into Zipcar Customer Service
Zipcar's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Zipcar's Customer Service score.
Ranked Zipcar Customer Service the Highest
Ranked Zipcar Customer Service the Lowest
Zipcar Customer Service Score by Gender
Zipcar's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Zipcar.
Male
1.5/5
Female
1.5/5
Zipcar Customer Service Score by Ethnicity
Zipcar's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Zipcar.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Zipcar Customer Service Score by Age
Zipcar's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Zipcar.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.9 | 46-50 | 1.9 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Zipcar Customer Service Score by Usage
Zipcar's Customer Service score was rated 1.5 stars by customers who have used Zipcar's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Zipcar Customer Service Score by Industry
Zipcar's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Zipcar as an Employer
2.4/5
Zipcar has a 2.4/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Zipcar scored a -69 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Zipcar would recommend the brand to a friend. ENPS measures how likely Zipcar employees would recommend working at Zipcar to a friend.
Net Promoter Score
-69
NPS Score
| 12% | Promoters |
|---|---|
| 7% | Passive |
| 81% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 33% | Promoters |
|---|---|
| 20% | Passive |
| 47% | Detractors |
