AT&T Employee Reviews
Out of 2148 AT&T employee reviews, 60% were positive. The remaining 40% were constructive reviews with the goal of helping AT&T improve their work culture. The Finance team, with 77% positive reviews, reports the best experience at AT&T compared to all other departments at the company.
Briefly describe your overall experience at your company
Fairly decent experience at AT&T. I love the diversity at AT&T.
Posted 18 days ago
Review from IT Dept · Posted 23 days ago
A lot of incentives, but as with sales high pressure to hit quotas.
Posted 23 days ago
Review from Business Development Dept
What do you like best about the leadership team?
Driven technically knowledgeable caring generally open and honest
Posted 15 days ago
The leadership team is fair and honest.
Posted 18 days ago
Try to work every day
Review from Business Development Dept
Tries to help when can
They offer help at any time
What does the leadership team need to get better at?
They need to be better at being human and stop trying to fire people every second like people don't need to make a living and be allowed to do their job instead of covering their behind all day.
Posted 17 days ago
leaving the tech to do the work
Review from IT Dept · Posted 23 days ago
Less stress and no micromanaging
Managers are forced to be more Strict to non-salary employees because admitting fault do the company issues with me big trouble for these managers who are protected by Union
Transparency would be a good place to start!
What is the best part about your compensation package?
Medical benefits, bonus and vision benefits
Review from Operations Dept
Vacation days are quite generous
Review from Engineering Dept
Generous vacation days, excellent dental package and now that Kaiser has been added to the mix, affordable health care.
Review from Operations Dept
WE STILL HAVE A PENSION!!! TV, internet, & Mobil phone discounts. Health insurance, although our deductible keeps going up every year. Union job
Review from Engineering Dept
I have paid vacation and time off
Review from Sales Dept
Health care costs and discounts
Review from Operations Dept
The medical, dental, eye benefits are good
Review from Finance Dept
Fair market value was paid
Review from Operations Dept
Medical insurance is the best
Review from Operations Dept
it's above local average here
Review from Operations Dept
Great health care and stock options
Review from Marketing Dept
The pay and health benefits
Review from Customer Support Dept
I like that we have a 401K
Review from Sales Dept
The best part is the insurance for me and my kids
Review from IT Dept
The health insurance benefits are great.
Review from Customer Support Dept
401k pension time off paid
Review from Sales Dept
very satisfied and lot of incentives
Review from Customer Support Dept
Insurance is reasonably priced for what you get.
Review from Customer Support Dept
Benefits benefits benefits benefits benefits
Review from Customer Support Dept
I like the time I am being paid which is every two weeks and I am always paid on time
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
With my sales experience i think my base pay should be more than $15.00 an hour.
Posted 18 days ago
Give for us more hourly
Review from Business Development Dept
I’m expected to answer 28,000 calls with system issues constantly happening and no improvement in 2 yea
Substandard benefits, and the ineffectual internal infrastructure you'd expect from a phone company to support it.
Underpaid and whatever you did last month doesnt matter this month
Opportunities do not go to the most qualified.
Pay, pto, scheduling, hire real managers who actually have the training to do their job!! Company hires only people when highest sales number but making sales and running a team are two different skills that don’t correlate but that’s how we have to promote now. Basically a high school experi
Review from Executive Dept
Upper management make way too much money based on the poor performance
Better medical, bring back pension, give back vacation time taken away. Increase comission
Better compensation for being a manager
Hourly is very low and with 3 years of experience in sales and management I get paid $13 hourly plus commission
I STILL have yet to get a proper comp training for my role. No one can explain how i am paid.
Review from Customer Support Dept
The company keeps cutting benefits
Review from Finance Dept
Does not Keep up with inflation
Not having chargebacks…. It’s not our fault if customers cancel serv
Review from Sales Dept
I'm over qualified for the role on paper, constantly worked to expectation, and never been a discipline issue, yet I don't schmooze or "play the game". There is a belief that when you go retail, your only way out is termination or directly into management, which requires you go through a gauntlet
Because if a customer cancels services within 6 months they take back your commission
The benefits get worse by the year.
At&t can make their own place in here and it should be only for At&t not outsource . Management should be someone from at&t officaly
There is nothing in the world that would make me feel better about this place
What are some of the best things about your team?
Driven knowledgeable respectful generous in sharing
Posted 15 days ago
The best thing about the team is they are friendly.
Posted 18 days ago
We can communicate well and sell
Much of my team I've worked with a previous gigs, and we continue to work together well even after our company was acquired by AT&T.
The team is great, manager is okay. Area manager is a racists
What do your coworkers need to improve and how could you work together better?
Stop throwing new workers under the bus. Stop cheating and attacking people who don't cheat. Just let other people work in peace.
Posted 17 days ago
Having more empathy company has little empathy on their workers and customers truly all about sales
There is a tremendous gap in competence over the past 2-3 yrs. It seems like the company will almost hire anyone. They won't train them properly and they throw them in a pit to canabilize each other. Working on tact and professionalism is paramount for the company going forward.
Better collaboration; better ideas. We should actually meet in person but working from home doesn't allow it.
Work knowledge experience lacking is why customers come in and leave taking to long solving customer concerns. MANAGERS ABSENT, ALWAYS TAKING LONG LUNCHES AND NO LEADERSHIP.
What is most positive about the culture and environment at your company?
Learning opportunities forward looking projects
Posted 15 days ago
diversity is the most positive about the culture and environment.
Posted 18 days ago
My operating unit's culture is positive and genuine, as compared to AT&T's corporate two-faced approach to culture, values and ethics which are entirely situational.
Nothing is positive except the people i work with
We are all professionals and treat eayother as such
What needs to change to make the company culture better?
Workers need to be respected. The conduct policy needs to apply to management too. Thy need to stop firing people for any reason and dump the barbaric metric system that gauges thing not even relevant to the job.
Posted 17 days ago
Better life management and caring more about my health
The shade is really here anyone who says they liked or loved working here probably never been under half the percentile of the team for two months or your know what the bad reviews come from but trust me when it happens just come back and update your reviews. So sad what we have to do as a managers
Review from Executive Dept
Get rid of the upper management. Hire people that cares about technician
New management and employess lacking knowledge need constant training and customer service at the top of list or all terminated.
What did you like most about the interview process?
Interview was misleading, made it look like there was a real company behind it.
Posted 17 days ago
I got to be me and I got to show what I had to offer.
Posted 18 days ago
Very straight foward, interview is good
The education of the company that the manager gave
The center manager I interviewed with was extremely nice and made me excited and hopeful for the position.
What would you improve about your company's interview process?
No point. New hires will either leave, be laid off, or rebadged
Review from Finance Dept
Leaders should always practice transparency with people. Their lives can literally change based on the Intel they receive. Also, hire people with the goal of evolving them, not just as a body to fill a sheet. A lot of quality individuals are wasting away in sectors that are not matched with skillset
Stop hiring people who can't understand common sense
Believe in employees and what built the business.
Warn them ... benefits are not guaranteed
Review from Business Development Dept
What makes you most happy at work?
When the customer leaves happy from the service I provided.
Posted 18 days ago
Being able to assist my customers
I like to meet new people and help provide knowledge and expertise with our customers
When customers come in and they are frandly and also when i sell a lot.
Review from Sales Dept
The people a d customers
What's going wrong and how can it be improved?
A lot of hidden fees and charges and customers can’t access the account port
Pay needs to be increased for store reps if they want to keep great employees
Time to change "leadership". Clearly has not been effective vs all peer metrics.
Our website and app always tell customers to call us even when they don’t want to and we can’t hang up unless someone is ra
Review from Executive Dept
Lazy employees and managers require extensive customer service classes..Pull store videos starting February 8 to present.. You would be amazed .
What do you like best about your company?
Opportunities and ability to move around.
Review from IT Dept
Opportunity for advancement
Review from Customer Support Dept
Innovation. AT&T is not afraid of change.
Review from Sales Dept
What would you most like to see improved at your company?
Speed, More young crowd and more focus on innovation than cost.
Review from IT Dept
Culture and priorities
Review from Business Development Dept
Commission structure
Review from Sales Dept
Job stability
Review from IT Dept