AT&T Employee Reviews
Out of 2148 AT&T employee reviews, 60% were positive. The remaining 40% were constructive reviews with the goal of helping AT&T improve their work culture. The Finance team, with 77% positive reviews, reports the best experience at AT&T compared to all other departments at the company.
Briefly describe your overall experience at your company
Fairly decent experience at AT&T. I love the diversity at AT&T.
Posted 21 days ago
Review from IT Dept · Posted 25 days ago
A lot of incentives, but as with sales high pressure to hit quotas.
Posted a month ago
Review from Business Development Dept
What do you like best about the leadership team?
Driven technically knowledgeable caring generally open and honest
Posted 17 days ago
The leadership team is fair and honest.
Posted 21 days ago
Try to work every day
Review from Business Development Dept
Tries to help when can
They offer help at any time
What does the leadership team need to get better at?
They need to be better at being human and stop trying to fire people every second like people don't need to make a living and be allowed to do their job instead of covering their behind all day.
Posted 20 days ago
leaving the tech to do the work
Review from IT Dept · Posted 25 days ago
Less stress and no micromanaging
Managers are forced to be more Strict to non-salary employees because admitting fault do the company issues with me big trouble for these managers who are protected by Union
Transparency would be a good place to start!
What is the best part about your compensation package?
It is about right comparatively
Posted 17 days ago
The pay is the only part.
Posted 20 days ago
Decent amount of pay hourly and commission.
Posted a month ago
I guess the insurance and the bonus
Vacation away from a terrible environment!
Why do you feel undervalued and what would make you feel better about your compensation?
With my sales experience i think my base pay should be more than $15.00 an hour.
Posted 21 days ago
Give for us more hourly
Review from Business Development Dept
I’m expected to answer 28,000 calls with system issues constantly happening and no improvement in 2 yea
Substandard benefits, and the ineffectual internal infrastructure you'd expect from a phone company to support it.
Underpaid and whatever you did last month doesnt matter this month
What are some of the best things about your team?
Driven knowledgeable respectful generous in sharing
Posted 17 days ago
The best thing about the team is they are friendly.
Posted 21 days ago
We can communicate well and sell
Much of my team I've worked with a previous gigs, and we continue to work together well even after our company was acquired by AT&T.
The team is great, manager is okay. Area manager is a racists
What do your coworkers need to improve and how could you work together better?
Stop throwing new workers under the bus. Stop cheating and attacking people who don't cheat. Just let other people work in peace.
Posted 20 days ago
Having more empathy company has little empathy on their workers and customers truly all about sales
Work knowledge experience lacking is why customers come in and leave taking to long solving customer concerns. MANAGERS ABSENT, ALWAYS TAKING LONG LUNCHES AND NO LEADERSHIP.
There is a tremendous gap in competence over the past 2-3 yrs. It seems like the company will almost hire anyone. They won't train them properly and they throw them in a pit to canabilize each other. Working on tact and professionalism is paramount for the company going forward.
Better collaboration; better ideas. We should actually meet in person but working from home doesn't allow it.
What is most positive about the culture and environment at your company?
Learning opportunities forward looking projects
Posted 17 days ago
diversity is the most positive about the culture and environment.
Posted 21 days ago
My operating unit's culture is positive and genuine, as compared to AT&T's corporate two-faced approach to culture, values and ethics which are entirely situational.
Nothing is positive except the people i work with
We are all professionals and treat eayother as such
What needs to change to make the company culture better?
Workers need to be respected. The conduct policy needs to apply to management too. Thy need to stop firing people for any reason and dump the barbaric metric system that gauges thing not even relevant to the job.
Posted 20 days ago
Better life management and caring more about my health
The shade is really here anyone who says they liked or loved working here probably never been under half the percentile of the team for two months or your know what the bad reviews come from but trust me when it happens just come back and update your reviews. So sad what we have to do as a managers
Review from Executive Dept
New management and employess lacking knowledge need constant training and customer service at the top of list or all terminated.
Get rid of the upper management. Hire people that cares about technician
What did you like most about the interview process?
Interview was misleading, made it look like there was a real company behind it.
Posted 20 days ago
I got to be me and I got to show what I had to offer.
Posted 21 days ago
Very straight foward, interview is good
The education of the company that the manager gave
The center manager I interviewed with was extremely nice and made me excited and hopeful for the position.
What would you improve about your company's interview process?
No point. New hires will either leave, be laid off, or rebadged
Review from Finance Dept
Leaders should always practice transparency with people. Their lives can literally change based on the Intel they receive. Also, hire people with the goal of evolving them, not just as a body to fill a sheet. A lot of quality individuals are wasting away in sectors that are not matched with skillset
Stop hiring people who can't understand common sense
Believe in employees and what built the business.
Warn them ... benefits are not guaranteed
Review from Business Development Dept
What makes you most happy at work?
When the customer leaves happy from the service I provided.
Posted 21 days ago
Being able to assist my customers
I like to meet new people and help provide knowledge and expertise with our customers
When customers come in and they are frandly and also when i sell a lot.
Review from Sales Dept
The people a d customers
Lately nothing, 15 years ago, everything
Interacting with my team to resolve our customers needs
It makes me happy to educ. Other agents and solving problems for customers and changing their negative attitude.
When the customers are satisfied
I manage my time as if it were my valuable business.
Getting the job done right.
Working from home and most weekends are three day weekend.
Pulling together a new schedule each time there was a discrepancy w/senority, New hourly slots, Vacations, etc. Then 2 rush 2 put on excel b4 having a deadline of say, noon on Friday 4 the schedule starting out on Saturday. Sometimes having 2 pull together who wants what (by seniority) 4-5 times b4.
Getting commission or beinf able to lewve early
When I have a project where I can immerse myself
Socializing with my coworkers. Working together.
My Team is the reason i am still at work to be honest
in this moment working at home
Helping my customers operate their network effectively
coffee break in the afternoon
What's going wrong and how can it be improved?
Customer service skills , work etiquette , consideration, no favoritism
The culture needs to be changed completely. It is not the AT&T of yesterday
Review from Engineering Dept
You go through reorg every few months. People work under fear.
Review from Operations Dept
Higher pay. Better commission. Stop trying to be an entertainment company. We do telecommunication. Let's concentrate on that.
Review from Sales Dept
Management is horrible and the overall moral is down
Review from Customer Support Dept
Current climate and lack of direction or at least a plan
Review from Marketing Dept
hard work, high quotas and C-Level get outrageous bonuses. Reduce quotas and share the profits with the workers more and less with the C-Levels.
Review from Marketing Dept
i would say at this point it is impossibke
Review from Executive Dept
the values are not live enough, I still feel i'm a number doing numbers, some people still grows in the company because of friendship rather than skills (not my case, just some of my sups)
Review from Customer Support Dept
The offshore customer service agents do not work with the same standards we are expected to comply with. Customers complain constantly that they hate talking to those off shore. Improvement will only be achieved by putting more stateside agents on the phones.
Review from IT Dept
The leadership is awful. Outsourcing, rebadging, death by a thousand cuts. Actually the companies taking over work such as IBM ave been mislead.
Review from IT Dept
you always think of layoff any day because of how the company is doing
Review from IT Dept
processes are broken, moral is in the gutter, lots of bad
Review from Sales Dept
We're so far into a culture corner that I don;t know where to turn.
Review from Engineering Dept
respect from management, more compensation
Review from Sales Dept
i am just tired of them trying to push more work from other areas on us
Review from Operations Dept
I have relatives that need my care and I would rather be helping them than working. I also don't like the customer service that is provided to many people.
Review from IT Dept
They are eliminating jobs to save money
Review from Admin Dept
when i dont make sales i feel very demotivated. managers need to know that some calls we cannot control
Review from Admin Dept
These owners need to taken away the AT&T logo off there sign if they don’t want to continue losing not just employees but also custome
What do you like best about your company?
Opportunities and ability to move around.
Review from IT Dept
Opportunity for advancement
Review from Customer Support Dept
Innovation. AT&T is not afraid of change.
Review from Sales Dept
What would you most like to see improved at your company?
Speed, More young crowd and more focus on innovation than cost.
Review from IT Dept
Culture and priorities
Review from Business Development Dept
Commission structure
Review from Sales Dept
Job stability
Review from IT Dept