-100
NPS
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Conklin Metal Industries
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About Conklin Metal Industries' Brand
Conklin Metal Industries is a distributor of all types of sheet metal, HVAC and duct fabrication supplies.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Conklin Metal Industries NPS
Conklin Metal Industries's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Conklin Metal Industries's customers would recommend using the product based on a scale of -100 to 100.
Conklin Metal Industries Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Conklin Metal Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -100 | Jun 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Conklin Metal Industries Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Conklin Metal Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Conklin Metal Industries Product Quality
4/5
Conklin Metal Industries has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Conklin Metal Industries' overall Product Quality score rated by its users and customers.
Conklin Metal Industries Product Information
Conklin Metal Industries’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.conklinmetal.com/
- Company Size
- 51-200 Employees
Conklin Metal Industries Pricing
Conklin Metal Industries ROI & Value For Money
1.5/5
Conklin Metal Industries has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Conklin Metal Industries' overall ROI score rated by its users and customers.
Conklin Metal Industries Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Conklin Metal Industries Customer Service
1.5/5
Conklin Metal Industries has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Conklin Metal Industries' overall Customer Service score rated by its users and customers.
About Conklin Metal Industries's Customer Service
Address
236 Moore Street, SE, Atlanta, GA 30312
Website
http://www.conklinmetal.com/
Phone Number
(404) 522-7439
Conklin Metal Industries as an Employer
3.3/5
Conklin Metal Industries has a 3.3/5 stars for its overall company culture rated by their employees
top
5%
CEO of Conklin Metal Industries
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Conklin Metal Industries scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Conklin Metal Industries would recommend the brand to a friend. ENPS measures how likely Conklin Metal Industries employees would recommend working at Conklin Metal Industries to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
