Feedback at Delta Air Lines | Comparably
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Delta Air Lines (NYSE: DAL) is the U.S. global airline company with focus on safety, innovation, reliability and customer experience. Delta Air Lines serves more than 160 million customers yearly. read more
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Feedback at Delta Air Lines

Based on a response from 45 Delta Air Lines employees about frequency of constructive criticism or positive feedback the most commonly selected answer was Never. Compared to all the departments at Delta Air Lines, the Customer Support team reported that they receive valuable constructive criticism Every week, while the Operations team received no constructive criticism. Lastly, employees who have a Bachelor's degree or have Over 10 Years work experience also answered that they do not receive valuable feedback.

Q: How often do you get valuable feedback on how to improve at work?

Answered by 45 Delta Air Lines employees

Gender

Male

Every week
18%
Once a month
21%
Once a quarter
6%
Once a year
8%
Never
47%

Female

Every week
38%
Once a month
25%
Once a quarter
24%
Once a year
0%
Never
13%

Ethnicity

75%
Every week

African American/Black employees at Delta Air Lines answered Every week the most among all other ethnicities.

Caucasian employees at Delta Air Lines answered Once a quarter the least among all other ethnicities.

  • Caucasian
  • African American/Black
  • Asian or Pacific Islander
  • Other
Every week
15%
Once a month
31%
Once a quarter
8%
Once a year
8%
Never
38%
Every week
75%
Once a month
0%
Once a quarter
0%
Once a year
0%
Never
25%
Every week
17%
Once a month
17%
Once a quarter
16%
Once a year
0%
Never
50%
Every week
25%
Once a month
0%
Once a quarter
25%
Once a year
25%
Never
25%

Department

56%
Never

Delta Air Lines employees in Operations answered Never the most among all other departments.

  • Operations
  • Customer Support
Every week
11%
Once a month
6%
Once a quarter
11%
Once a year
16%
Never
56%
Every week
40%
Once a month
20%
Once a quarter
0%
Once a year
0%
Never
40%

Age

50%
Every week

Delta Air Lines employees aged 31-35 answered Every week the most among all other ethnicities.

Delta Air Lines employees aged 26-30 answered Once a month the least among all other ethnicities.

  • 26-30
  • 31-35
Every week
40%
Once a month
20%
Once a quarter
40%
Once a year
0%
Never
0%
Every week
50%
Once a month
50%
Once a quarter
0%
Once a year
0%
Never
0%

Education

67%
Once a month

Delta Air Lines employees with a Master's answered Once a month the most among all other education levels.

Delta Air Lines employees with a Bachelor's degree answered Once a quarter the least among all other education levels.

  • Bachelor's
  • Master's
Every week
13%
Once a month
50%
Once a quarter
12%
Once a year
0%
Never
25%
Every week
33%
Once a month
67%
Once a quarter
0%
Once a year
0%
Never
0%

Experience

54%
Never

Delta Air Lines employees with Over 10 Years experience answered Never the most among all other segments.

  • 1 to 3 Years
  • 3 to 6 Years
  • 6 to 10 Years
  • Over 10 Years
Every week
33%
Once a month
34%
Once a quarter
0%
Once a year
0%
Never
33%
Every week
38%
Once a month
13%
Once a quarter
24%
Once a year
0%
Never
25%
Every week
25%
Once a month
25%
Once a quarter
25%
Once a year
0%
Never
25%
Every week
13%
Once a month
21%
Once a quarter
0%
Once a year
12%
Never
54%

Location

100%
Never

Delta Air Lines employees in Boston answered Never the most among all other locations.

Delta Air Lines employees in Atlanta answered Once a quarter the least among all other locations.

  • Atlanta
  • Boston
  • New York
  • Seattle
Every week
29%
Once a month
18%
Once a quarter
7%
Once a year
0%
Never
46%
Every week
0%
Once a month
0%
Once a quarter
0%
Once a year
0%
Never
100%
Every week
0%
Once a month
33%
Once a quarter
0%
Once a year
67%
Never
0%
Every week
0%
Once a month
34%
Once a quarter
33%
Once a year
0%
Never
33%

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