0
NPS
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Brand Page
Federal Reserve Bank of Dallas
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About Federal Reserve Bank of Dallas' Brand
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Federal Reserve Bank of Dallas NPS
Federal Reserve Bank of Dallas's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Federal Reserve Bank of Dallas's customers would recommend using the product based on a scale of -100 to 100.
Federal Reserve Bank of Dallas Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
Federal Reserve Bank of Dallas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
Dec 2021 0 | Dec 2021 | 0 |
Apr 2023 33 | Apr 2023 | 33 |
Feb 2024 0 | Feb 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Federal Reserve Bank of Dallas Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Federal Reserve Bank of Dallas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Federal Reserve Bank of Dallas Product Quality
4/5
Federal Reserve Bank of Dallas has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Federal Reserve Bank of Dallas Product Information
Federal Reserve Bank of Dallas’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://dallasfed.org
- Company Size
- 501-1,000 Employees
Federal Reserve Bank of Dallas Pricing
Federal Reserve Bank of Dallas ROI & Value For Money
3.5/5
Federal Reserve Bank of Dallas has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Federal Reserve Bank of Dallas Customer Satisfaction (CSAT)
Federal Reserve Bank of Dallas Customer Satisfaction (CSAT) Score
100 / 100
Federal Reserve Bank of Dallas has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Federal Reserve Bank of Dallas Customer Service
3.5/5
Federal Reserve Bank of Dallas has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Federal Reserve Bank of Dallas's Customer Service
Website
http://dallasfed.org
Federal Reserve Bank of Dallas as an Employer
3.4/5
Federal Reserve Bank of Dallas has a 3.4/5 stars for its overall company culture rated by their employees
top
15%
CEO of Federal Reserve Bank of Dallas
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Federal Reserve Bank of Dallas scored a 0 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Federal Reserve Bank of Dallas would recommend the brand to a friend. ENPS measures how likely Federal Reserve Bank of Dallas employees would recommend working at Federal Reserve Bank of Dallas to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
