-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Green Mountain Coffee Roasters
Marketing or Exec? Claim Your Free Account
About Green Mountain Coffee Roasters' Brand
At Green Mountain Coffee(R), a ""good"" quality coffee just isn't good enough. Among its major competitors, Green Mountain Coffee Roasters is ranked in 4th place for NPS while Keurig Dr Pepper is 1st, and Peet's Coffee & Tea is 2nd.
Green Mountain Coffee Roasters Ranking
- #4 / 4 of its competitors
Green Mountain Coffee Roasters NPS
Green Mountain Coffee Roasters's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Green Mountain Coffee Roasters's customers would recommend using the product based on a scale of -100 to 100.
Green Mountain Coffee Roasters Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Green Mountain Coffee Roasters NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
How Other Brands Compare
Green Mountain Coffee Roasters is ranked #4 for NPS among its competitors. Keurig Dr Pepper and Peet's Coffee & Tea come in first and second, with Whole Foods Market coming in at third.
Green Mountain Coffee Roasters |  Whole Foods Market |  Keurig Dr Pepper |  Peet's Coffee & Tea | |
| Global Ranking | #- | #68 | #- | #- |
| NPS | -100 | 21 | 34 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $43.63B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Green Mountain Coffee Roasters NPS vs. Competitors
Compared to its competitors, Green Mountain Coffee Roasters's NPS is rated right below Whole Foods Market.
| COMPANY | NPS Score | |
|---|---|---|
| Keurig Dr Pepper | 34 |
| Peet's Coffee & Tea | 28 |
| Whole Foods Market | 21 |
| Green Mountain Coffee Roasters | -100 |
Green Mountain Coffee Roasters as an Employer
3.3/5
Green Mountain Coffee Roasters has a 3.3/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Green Mountain Coffee Roasters
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Green Mountain Coffee Roasters scored a -100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Green Mountain Coffee Roasters would recommend the brand to a friend. ENPS measures how likely Green Mountain Coffee Roasters employees would recommend working at Green Mountain Coffee Roasters to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
