Lime FAQs

Price was Higher than Expected

Lime charges a fixed rate to unlock a vehicle and then charges per minute as you ride. Rates and promotions may vary by city, day of the week, and time of day. Rides may also be subject to a minimum charge. Please refer to your Lime app for exact costs by tapping on a vehicle on the map or tapping “Scan to Ride” to see the rate. If you want to see a copy of your Lime receipt, refer to the How do I get a copy of my ride receipt article for details.

Pre-Authorization

You may see a pre-authorization hold on your card when you start a ride, which will show up as a "pending" charge on your bank statement. This hold ensures there are sufficient funds available to pay for your ride. While this may look like an additional charge, Lime will release this temporary authorization immediately after your ride ends. Our payment issuer will typically remove this charge within 7-12 business days.

If you believe you were charged in error after reviewing the information above, Submit a Request so our team can assist you.

When your vehicle is still incurring charges:

Check if you have locked the vehicle correctly. Once locked, you will hear a tone.

Wait at least one minute for the ride to finish processing after locking the vehicle.

Please check whether your phone has good cellular data and/or Wi-Fi connection

Try closing and restarting the app

If none of the above suggestions resolves the issue, please submit a request to customer service and we will refund the charge accordingly after investigating.

We strongly recommend that you wear a helmet every time you ride our bikes and scooters. The helmet should be Snell, CPSC, ANSI, or ASTM-approved. It should be sized, fitted, and fastened per the manufacturer's instructions.

We encourage riders to have two finger lengths between their chin and the strap to make sure the helmet is securely on your head. The helmet should be comfortable and snug on your head - it should not move around (for example, it should not fall to block your vision or fall behind your head, exposing your forehead).

While helmet laws vary by region, country and city, please always wear a helmet.

For minors, helmets are required:

Minors over 16 can use non-electric bikes only that you have rented, but they must wear a helmet and perform the necessary safety-checks (both discussed below), and you must educate them on the laws that apply to them and supervise their use at all times. You are legally responsible for all their activities as if it was your own.

For details, please refer to our User Agreement.

Helmets and other protective gear are no guarantee against personal injury. If you choose not to wear a helmet and are injured, you chose to take that risk and we are not responsible.

Lime charges a fixed rate to unlock a vehicle and then charges per minute as you ride. Rates and promotions may vary by city, day of the week, and time of day. Rides may also be subject to a minimum charge. Please refer to your Lime app for exact costs by tapping on a vehicle on the map or tapping “Scan to Ride” to see the rate.

Don’t recognize a charge? Refer to I was charged incorrectly for more details.

Our scooters may come with a cable lock. Riders must use this lock to secure the scooter to a bike rack in order to end their ride.

Before you start

To unlock a scooter, please follow the steps below:

Enable your phone’s Bluetooth and make sure the Lime app has permission to use Bluetooth in your phone settings.

Scan the QR code on the handlebar.

Keep your phone open to ensure it connects with the lock via Bluetooth. Wait for the unlocking instruction screen to appear.

Tap once on the physical lock’s button and wait for the light to turn blue.

The cable pin next to the button will pop out. Pull the cable free, remove the vehicle from the bike rack, and start your ride!

If the cable pin doesn’t pop out, the cable might be stretched too tight. Move the scooter close to the bike rack to ease tension on the cable. Don’t pull on the cable until the lock button light is blue and the pin pops out.

After your ride

End the ride in the app by tapping the “Lock” button followed by the “End Ride” button.

Wrap the cable around a bike rack and insert the pin into the lock.

City regulations require you to:

Lock your scooter upright and parallel to a bike rack.

Leave space for other riders on the rack.

Not lock the scooter to other vehicles.

Take a photo clearly showing you have secured the scooter to a bike rack.

Billing stops as soon as you have confirmed you have completed all these steps.

Please make sure you end your ride in a proper location and lock your scooter to a bike rack. You may be fined for not securely locking the scooter.

You can pause your ride so that another person cannot use your vehicle. Please note that you will continue to be charged per minute while your ride is paused.

In order to stop being charged for your ride, you will need to tap “End Ride”. However, this will release the vehicle for others to use.

Please do not forget to end your ride when you are finished! You will continue to be charged if you do not end the ride.

To start your scooter ride, place one foot firmly on the baseboard and use your other foot to push off against the ground a few times. Once you’ve gained some speed, press on the throttle near your right thumb to accelerate. Familiarize yourself with the throttle and squeeze the hand brake to slow down when needed.

For your safety and the safety of others, please make sure you park in designated areas.

Parking

When using Lime, please park your vehicle outside of the main pedestrian walkway.

Do not park in locations that are not permitted, which include, but are not limited to:

Wheelchair ramps

The middle of bike or pedestrian pathways

Hospital entrances

Fire stations

Inside gated communities

No Parking Zones (may be met with fines)

Locking

To lock your scooter, park it and tap “Lock” on your app. Please note that the parking pins that appear on the map are preferred parking spaces and function as a parking guide for Lime riders. Visit What are Ride Zones? to learn more about the zones on your map.

To lock your bike, simply push down the rear wheel lever. If done correctly, you will hear a sound indicating that the bike has been locked.

To close your Lime account, please submit a request and our customer support team will assist you.

REMEMBER BLT

Serving Limes is the final step a Juicer needs to take before getting paid. This means going back into the community and placing these Limes in areas citizens would want to use them. Limes must be served according to BLT standards in order to get full payout. BLT stands for Battery, Location, and Timing. Failure to serve Limes according to BLT standards may revoke your Juicer status.

BATTERY: The app specifies the battery levels of each scooter. Scooters must have at least 95\% battery when served in order to receive full payout.

LOCATION: The app specifies all the locations that scooters can be served at. To figure out where you can serve scooters, go into the Juicer mode of your Lime app and click on the Serve toggle in the top off the app. Click into the green icons to see where the LimeHubs (places you can serve Limes) are. You can see what the LimeHub looks like, reserve the LimeHub to serve scooters to it, and navigate to that LimeHub all using the app.

Once you arrive at that LimeHub, click on the Serve button at the bottom of the app and use the QR scanner to successfully lock and serve that Lime. You will be prompted to take a photo of your serve to verify it was served correctly.

TIMING: The app specifies the time that each scooter needs to be served by. You can go into the My Limes tab in the Juicer Mode of the app to see a list of all the Limes you have harvested and the required time they need to be served by.

Following BLT and serving at a LimeHub by 7 am with 95\% battery level as shown in the app is a PERFECT SERVE.

LIMEHUBS

FIND A LIMEHUB

Make sure you are in the SERVE mode of the app by clicking on the SERVE tab in the top center part of the Juicer Map. Locate the LimeHubs by scrolling through the map and identifying green icons containing a number which correspond to the amount of spots available for scooters to be served. LimeHubs show in the Serve map only when there is at least one spot available for the scooter to be left there.

RESERVE A LIMEHUB

Click on the LimeHub where you wish to serve your scooters and then click on the RESERVE option, which will keep it reserved for 30 minutes. Only one LimeHub can be reserved at a time. To unreserve the LimeHub, simply click on the LimeHub and then click on the UNRESERVE option.

LIMEHUB LOCATION CHANGED

Please note that LimeHub locations are subject to change. Our team of local specialists is constantly working to optimize the LimeHub locations to increase ridership and efficiency. Always rely on the app to verify that you are serving at a LimeHub.

LIMEHUBS APPEARING AND DISAPPEARING

We are constantly trying to optimize the Rider experience. This means that the location of LimeHubs may dynamically change on the map depending on the scooter demand. Always refer to the map on your Lime App and refresh.

SERVE BEST PRACTICES

The best Juicers do the following:

Always remember BLT

Use the Lime app as your source of truth for BLT

Serve at LimeHubs or place Limes in groups AT LEAST two

Don’t Serve Limes on the sidewalk or on the street

Ideally put scooters in groups of two invisible places so people don’t trip over them

Place handlebars twisted to the left

Place scooters at least 8-12 inches apart

The best Lime Serve photos look like this:

Limes SHOULD NOT be served like this:

**NOTE: If you get an error message when Serving, please take a screenshot of the error message, record the scooter plate #, and submit a request at Help > Submit Request.

Adding a Payment Method

Upon signing up with Lime, add a payment method to your account by navigating to your "Wallet" in the app menu. You can pay for each ride individually or add funds to your Wallet balance, which will be deducted after each ride.

Adding to your Wallet Balance

If you wish to add money to your balance, simply tap on "Wallet" in the Lime app menu, tap "Balance", and select the amount you wish to add. This will charge your default payment method. You can also toggle ON the auto-reload feature, which will automatically add the selected amount to your balance when it reaches zero.

LimePass is a subscription service which offers riders the ability to purchase bundled rides in select markets. Open the app, click “LimePass” on the side view menu, review the deal, and click “Purchase.”

LimePass Cost and Renewals

The cost of LimePass varies on a market by market basis and can be viewed in the app prior to purchase. In order to start a trip using LimePass, there must be a non-negative balance in the wallet. In order to renew your LimePass, you must repeat the purchase steps as outlined above when your LimePass runs out.

Disclaimer

LimePass only applies to Lime-S and Lime-E rides in the city where LimePass was purchased. In the case of a reserved ride, a reservation fee applies. LimePass purchases are non-refundable. LimePass will be activated at the time of purchase. LimePass value cannot be stored, transferred or combined with any other discounts, offers or promo codes. LimePass will not apply to group rides.

You can create a Lime account using your phone number or Facebook account. If you sign up using a phone number, you will receive a text message with a verification code. Please enter the verification code to complete your registration process. If you use Facebook or email address to create an account, you will receive an email confirmation link to verify your email.

To add a (valid) promo code to your account, please go to your “Wallet” which can be found in the app sidebar. Then tap “Add Promo Code”. Once added, it will automatically be applied to your next ride. Please note that only ONE promo code can be applied to every ride, and the promo code with the closest expiration date will be applied first.

One way to start your Juicer journey is by charging Limes. You can use the Lime Juicer App to identify harvestable scooters, navigate to those scooters and harvest them by scanning the scooter’s QR code with the app.

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WHEN TO HARVEST

Keep monitoring the Juicer map in the App throughout the day to see if there are any harvestable scooters near you. Most scooters that need to be charged marked as green pins become available to harvest in the evening after the community has ridden them all day. Critical low battery scooters are available to harvest throughout the day, but higher battery ones become available in the night. You can check scooter battery level by clicking at the scooter in the App.

In addition, look out for scooters that are in need of repair by our local teams marked as red pins. These scooters should be retrieved to local LimeBases.

Once you harvest a scooter to be charged or retrieved, the Lime app will show you when you need to serve or drop the scooters off by.

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HOW TO HARVEST

To start harvesting, check your app to see which scooters are near you or en route to wherever you want to go. You can click on the scooter pin and navigate to the scooter by clicking on the “Navigate” button in the top header menu.

Once you get to the pin where the scooter is located, cross-check the last 3 digits of the scooter plate number with the scooter pin in the app. This will help you make sure that you are at the right scooter. Click the unlock button of the screen and scan the QR code on the scooter. Upon scanning, you will be prompted to “Confirm Harvest” - click on this button if you are sure you want to harvest this scooter.

Once you have successfully harvested the scooter, please place it securely in your vehicle and continue harvesting OR transport it back to your charging station and then continue harvesting.

See Scooter Battery Level

Navigate to Scooter

Confirm Harvest

If you walk to a scooter and realize it isn’t there, try clicking into the scooter in the app and pressing the Bell button and listen for the scooter ring. If you still can’t find the scooter, click on the ! button in the bottom left corner of the app to mark it missing. This will remove the scooter from your app.

*NOTE*: In the event you are NOT prompted to “Confirm Harvest” and receive an error message (marked with an E on the scooter display), please serve the scooter immediately and report it as broken by clicking on the ! button. You should not move the scooter, just leave it where you first saw it for the Lime Operations team to retrieve and fix. Often times, this issue happens with scooters that have too high of a battery level, are offline, or are broken. Click on the ! button to report the scooter as broken

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BROKEN SCOOTERS

If you see that a scooter is damaged, click on the (!) button to report something is wrong > click damaged vehicle > and then report which part of the scooter is damaged. This will remove the scooter from your app. Broken scooters are not to be harvested.

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MISSING SCOOTERS

If you walk to a scooter and realize it isn’t there, try clicking into the scooter in the app and pressing the Bell button and listen for the scooter ring. If you still can’t find the scooter, click on the scooter pin > Report > and then Mark Missing to mark it as missing. This will remove the scooter from your app.

Something is wrong (!)

Damaged vehicle

Mark as missing.

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HARVEST BEST PRACTICES

Two Juicers are better than one: Juicing with a buddy helps you avoid parking problems in highly dense areas because you can easily harvest scooters while your buddy waits in the car. Juicing with a buddy is also safer because you can navigate while your buddy drives. There are plenty of Limes out there for everyone, so try Juicing with a buddy and splitting your earnings!

Stay Safe: NEVER wander into private property or someone’s home to Harvest a scooter, your safety is our utmost priority and no scooter is ever worth it. In fact, if you realize a scooter is on private property or in someone’s home, mark it missing with the !button in the app. If there is a situation that makes you feel uncomfortable or unsafe while harvesting the scooter please do not proceed.

HOW TO ACCESS JUICER VIEW

If you had been informed of approval, but you’re still unable to see the Juicer mode toggle in your app, please check the following:

Does your Rider account phone number match the phone number you used on your Juicer application? If not, make sure to have the matching phone number in both Juicer and Rider app.

Are you logging into the Lime App with your phone number instead of your email or Facebook account?

Have you re-launch or reinstalled the app yet?

If the issue persists, please file a ticket with our Juicer Support team by completing this form.

If you don’t see Juicer Mode, take the following steps:

Re-sign-in: Log out of Lime account on the app and log back in with your phone number (not with email or with Facebook account).

NOTE: Make sure to sign in with the same phone number you applied to the Juicer Program with.

Re-launch: Quit the app and re-launch it.

Re-install: Uninstall and re-install the app.

Make sure Enable Location services are turned on in order for the app to work properly.

Make sure you are not using an iPad as Juicer mode does not work with iPads.

More questions? Visit our Juicer Help Center.

You must be the legal age to enter into binding contracts. For most countries, this means you need to be 18 years or older for Lime-E and Lime-S, and 16 years or older for our bikes. Before signing up for Lime, make sure to review the User Agreement for your country, which states age requirements.

To ride a Lime-S scooter, you must follow the below rules and conditions:

Wear a helmet

Check the brakes before riding

Abide by all traffic laws

Be 18 years of age or older

Have a valid driver’s license or ID

One rider per Lime (no passengers)

Do not drink alcohol and ride

Use caution and take your time when riding at night

Never text/call and ride

Be aware of cars, bikes, and pedestrians at all times

When you are riding, you ride at your own risk. Please note that there may be specific local regulations that you have to comply with. Refer to the Lime app for more details.

You can earn Lime credits by successfully inviting friends to ride who are new to Lime. You can do this by sharing your referral code via "Get Free Credits" in the Lime app menu.

The Lime credit amount is subject to change.

Having trouble ending your ride? Depending on your phone reception, it may take a few seconds for the app to reflect that the trip has ended.

If you are still unable to end your ride, please follow the steps below:

Confirm that you are not in a zone that prevents you from ending your ride by viewing your location in the Lime app. If you are in a zone where locking is not allowed, move the scooter out of the zone to end your ride. Review What are Ride Zones? to see which zones may be affecting your trip.

Relaunch the app.

Make sure you have a good mobile network connection.

If you are still unable to end your trip, tap the “!” button on the map to let us know and we will end your trip for you.

Once you have located a Lime vehicle, unlock it by scanning the QR code or entering the plate number. If you encounter difficulties scanning the QR code, turn on your flashlight while scanning.

If the app prompts an error code or “under maintenance” message, that vehicle is likely in-use or our team is on the way to retrieve it. Please try another nearby vehicle.

If you are riding in San Francisco, our scooters require a cable lock. Please refer to Using the Cable Lock for details on how to unlock and lock our scooters.

Ride Zones appear as shaded areas outlined in red on the map in the Lime app. These zones may restrict your speed or ability to end your ride. Tap on zones in the map to see what type of zone it is and the rules associated with it:

No Locking Zones: You cannot end or pause your ride in this zone. Locking is disabled.

Low Speed Zones: Your top speed is restricted in this zone. Click on the zone to see the top speed.

No Scooter Zones: You cannot ride in this zone. Your vehicle will safely stop and locking will be disabled. Walk the scooter out of this zone to resume riding.

No Parking Zones: You cannot park your scooter in this zone. Be sure to confirm that your vehicle is not in a No Parking Zone to avoid a potential fine.

Here are some important things to know about promotions.

You can see the details of your promotions in the "Wallet" section of your app menu.

If you're not sure if your promotion applied to your most recent trip, check your receipt for the Promotions line item

You must enter the promotion code to your Wallet within the validity period for it to apply

Promotion codes can have expiration dates

Some promotion codes only apply in specific areas

Some promotion codes only apply to specific vehicles (i.e. Lime-S or Lime-E)

Some promotion codes have limited quantities and are applied on a first-come-first-served basis

Some promotion codes can only be redeemed one time per person

Some promotion codes are only valid for new users who have not take a rider before.

Some promotion codes can not be combined with Lime Pass or Lime Access

Some promotions are unique to a user and cannot be transferred to another user

If you have reviewed the list above and your promo code did not work, please submit a request and we will adjust your payment accordingly.

GETTING MORE POWER SUPPLIES

You can get more power supplies by reaching your first milestone of completing 25 serves over 5 active days with 80\% perfect serve rate. When you complete that milestone, you get access to order new chargers through a Lime online store. For any other power supply related questions, please Submit Request.

PLUG IT IN

Plug the power supplies into the wall. Make sure to consult a professional electrician on the proper electrical capacity for your charging area to stay safe and avoid hazard. Plug the charging cord into the Lime-S scooter on the stem of the scooter. When the power supply is plugged into the scooter correctly and the battery is less than 100\%, the light on the power supply should switch from Green to Red. RED means that the scooter is being charged.

CHECKING BATTERY LEVEL

You get full payout for Charging Limes that reach 95\% battery or more. ALWAYS rely on the battery level indicated in the app under the My Limes tab (not the battery level indicated on the LED display of some scooters) to determine when the scooter has reached at least 95\% charge. If the battery levels between the scooter and the app are inconsistent, try:

Ensuring you have connectivity

Getting closer to the Limes

Always rely on the My Limes tab in the app for the source of truth.

**NOTE: If you see a GREEN light when plugged in, this indicates an issue with the scooter. Please mark it as broken and place it outside for the Lime Operations team to collect. If you see an ALTERNATING GREEN/RED light on the power supply, unplug the power supply from the electrical port and from the scooter immediately. The power supply is BROKEN and needs to be replaced. If there is NO LIGHT, your power supply is probably broken - please submit a ticket through the Help Center.

JUICE BEST PRACTICES

The App is the Source of Truth: Please rely on the battery levels indicated in the app to verify if your scooter was charged to 95\%. Sometimes, the scooter LED displays don’t update to reflect the correct charging percentage due to connectivity issues OR the scooters don’t have a display in which case the app is your best bet.

No Over-Juice: Do not overload electrical sockets with power supplies, always consult an electrician and make sure safety is first!

Keep Cool: Keep Limes and power supplies in a reasonably cool place and space them out from each other to encourage ventilation and prevent overheating of the Limes and power supplies

You would only be accountable for the vehicle if you did not lock it after your ride is completed, and the vehicle gets stolen as a result. You are responsible from the time the vehicle is unlocked until it is locked.

When a ride ends, a receipt is automatically sent to the email address associated with your Lime account. If you are not receiving receipts, ensure that your Lime account has an email on file and check your spam or junk folder.

If you do not have an email address associated with your Lime account or want to update your current email address, simply go to "Settings" in the Lime app menu.

To review your previous rides, tap "Ride History" in the Lime app menu and tap the "Receipt" icon in the top right corner to get a full breakdown of your fare.

If you need an invoice, please refer to How to request a tax invoice?.

If you require immediate police or medical attention, please call your local emergency number

Once you and all involved parties are out of harm’s way, and the necessary authorities have been contacted, please call1-888-546-3345(US), or+61 1800 861 305(Australia)to speak with a Lime representative.

Please note that this line is strictly for users who require safety-related assistance.

If you encounter any issues with a Lime vehicle that could affect your safety or ability to complete your ride, please stop riding it immediately, end your trip, and do the following:

Tap the “!” icon on the map or submit a request to let us know you experienced an issue with the vehicle. We will dispatch our team to retrieve and repair the vehicle.

If you encounter a damaged vehicle, please report it through the Lime app or by contacting our customer support team using this form.

Please use another vehicle instead.

You can now Reserve a vehicle in select markets. Open the app, tap on a vehicle pin, and tap “Reserve”. If you don’t see this button, close and update your app. If you still do not see the “Reserve” button, the Reserve feature may not yet be available in your market.

How much does Reserve cost?

In select markets, Reserve costs the same per minute rate as your ride. You will be charged per minute for the duration of your reservation.

When I have an active reservation, can I unlock a vehicle I didn’t reserve?

Yes. You can unlock any available vehicle. You will still be charged for the reservation up until to you unlock a vehicle.

You can submit a request here to get a tax invoice. Please include the following in your request:

Is this invoice request for a Business or Consumer

Name of the Business or Consumer

Address of the Business or Consumer

VAT/GST number

Date of the Trip

Amount of the Trip

You can also start juicing with Lime by simply moving scooters from one location to a designated LimeBase. These scooters will appear as red pins on your Juicer app. This type of task only requires transportation of these scooters to the nearest LimeBase. You do not need to charge them prior to deploying them.

WHEN TO RETRIEVE

Retrieval tasks are available to pick up at all times of the day. When you see them on the map, go after them!

HOW TO RETRIEVE

To start retrieving, check your app to see which scooters are near you or en route to wherever you want to go. You can click on the red scooter pin and navigate to the scooter by clicking on the “Navigate” button in the top header menu. You can pick them up in the same way you would with a harvest. However, retrieval tasks don’t need charging. Just pick up the scooter and drop it off at a LimeBase.

LIMEBASES

FIND A LIMEBASE

Make sure you are in the SERVE mode of the app by clicking on the SERVE tab in the top center part of the Juicer Map. Locate the LimeBase by scrolling through the map and identifying numerated red icons which correspond to the amount of spots available for scooters to be dropped off.

LIMEBASE NOT APPEARING ON THE MAP

If the LimeBase is not showing on the map, a multiple click on the “Refresh” circle button may make the LimeBase appear. In addition, zooming the area out may make it visible, especially in markets where the LimeBase may not be in the vicinity.

NAVIGATING TO A LIMEBASE

The address of LimeBase will display upon clicking on it on the map. The easiest way to get to a LimeBase is by clicking on the “Navigate” button.

RETRIEVAL BEST PRACTICES

Plan Ahead:Retrieval tasks should be dropped off within 4 hours. If it takes longer than 4 hours for you to drop off the Retrieve task, you will earn 50\% of the original rate for that task. For example, harvesting scooters at 1pm, and another at 1:10pm means the these scooters need to be retrieved at 5pm and 5:10pm respectively.

If you signed up to ride with Lime using your phone number, you must be able to receive text messages on that number. Make sure you don’t have an SMS blocker on your device and that you are in an area with good reception. If you do not receive the verification message within one minute, you can request the code to be resent.

If you find a vehicle that is illegally parked, please report it through our Lime app or by completing this form. Please include the plate number under the QR code. Thank you for your help in keeping the community a riding friendly place.

What is Group Ride?

Group Ride is a feature that allows one Lime user to unlock multiple scooters with their account. This allows riders to easily make scooter riding a group activity without tandem riding (one person per scooter, please!).

How many scooters can be unlocked with Group Ride?

You can unlock up to five scooters at a time.

How do I start a Group Ride?

You can start a Group Ride by going to the Lime map and tapping on “Group Ride”, or if you have already started a solo ride, you can tap “Start a Group Ride” on the ride banner.

How do I end my Group Ride?

To end a Group Ride, tap “Lock All” to end all rides simultaneously. To end rides individually, tap on the lock icon next to the vehicle plate ID.

Can I pause a Group Ride?

No, Group Rides cannot be paused.

Can I split the cost of a Group Ride?

No, splitting the cost of a Group Ride is not possible at this time.

How much does a Group Ride cost?

Each scooter costs a fixed rate to unlock and then per minute as you ride. Rates and promotions may vary by location and time. Please refer to your Lime app for exact costs by tapping on a vehicle on the map or on ‘Scan to Ride’.

Who can ride with me?

All users must abide by our Rules and Regulations which note that all riders must be at least 18 years old.

Where is Group Ride available?

Group Ride is available in select cities around the world.

N26 is a mobile banking platform that has partnered with Lime to give US riders a 50\% discount on riders when they use their US N26 card. Terms and conditions apply, please see below for details.

Below are a list of frequently asked questions.

When will this offer end?

This promo is valid in the United States only between December 10, 2019 and January 20, 2020, or on a first come first served basis until maximum redemption is reached.

Do you need to have an N26 card?

Yes, you must have opened a US N26 bank account and received the card. Shipping takes a few days.

Once the card is received, please follow the instructions below.

How can I access the offer?

To take advantage of the N26 promotion:

Download and open the latest version of the Lime app.

Add your US N26 card to your Lime account by opening the app, tapping the profile menu, then tapping “Wallet”. From here, add your N26 card to your Wallet and set it as the default payment method.

If you have a Wallet balance, make sure to toggle “on” the N26 benefit.

Your discount will be applied automatically at the end of your ride.

Is this limited to a specific type of N26 account?

This offer is for all N26 Visa bank cards issued in the United States.

If I add balance to my wallet, will I receive a 50\% discount?

This offer is only available for ride transactions using your US N26 Visa and is not available when adding to your Wallet Balance.

Will Lime/N26 be expanding this offer to other countries?

We’re focused on bringing this unique offer to as many people as possible in selected countries and have no additional announcements at this time.

If an N26 user travels to an unsupported market, will the promotion still work?

No, the N26 promotion will only be available in the United States.

Will customer data be transferred between Lime and N26 as a result of this partnership?

Both companies take the privacy of users very seriously. Lime and N26 will not be sharing customer information across companies.

Where can I sign up for an N26 account if I don’t have one?

Visit https://n26.com/en-us/n26-lime to sign up for an account.

How will Lime ensure your safety?

Lime and N26 encourage people to make the most of this offer and enjoy their winter traveling across the US, while remaining safe. When using a scooter, riders should always make sure to:

Wear a helmet

Do a pre-ride safety check

Ride safely and apply the brakes to slow down/stop

Be mindful of road obstructions

Always follow traffic laws

What are the Terms and Conditions?

50\% off all Lime e-scooter and e-bike rides. Limited time offer, subject to availability. User must add an N26 Visa debit card to their Lime wallet and set it as the default payment method. If you have a wallet balance, make sure to toggle “on” the N26 benefit. Purchase must be made directly with Lime and by using an N26 Visa debit card. Discount will not apply if purchase is made through third parties like PayPal or Apple Pay. Offer only valid in the United States. Expires 01/20/20 or until maximum redemption is reached, if sooner.

Users may find the updated User Agreement and Terms of Services through this link.

Lime is an electric scooter and bike-sharing app. Our micro mobility solutions, which include dockless bikes, e-bikes, and e-scooters, are available anytime to get you anywhere. Simply open the Lime app to find a vehicle near you, scan to unlock, and enjoy your ride!

Our dockless scooters and bikes make it easier for people to utilize public transit options by providing an easy way to get to and from your departure and arrival locations.

By scooting and biking, we release less carbon to our atmosphere, relieve congestion, and create healthier, happier communities.

In some cities, city regulations may require riders to verify their age in order to ride.

Upon scanning a scooter, you may be prompted to scan or take a photo of your ID. Please ensure that you are in a well-lit area when scanning your ID. If you are not able to scan your ID, you may be prompted to manually input your information.

If you are unable to locate a vehicle that appears on the map, you can try the following:

Tap the vehicle on the map.

Tap “Ring” for the vehicle to emit a sound and ensure you are in an area with good reception. Search all open public spaces and check behind other vehicles and large structures. Please note that bad phone reception may interfere with locating a vehicle.

If you still cannot find the vehicle, submit a request to let us know.

If you're ever involved in an accident while riding with Lime:

Check to make sure that you and anyone else involved are safe

Call local emergency authorities if necessary

Once all involved parties are safely out of harm’s way, please call 1-888-546-3345(US), or +61 1800 861 305(Australia)to speak with a Lime representative.

Lime offers a Lime Juicer Pay portal for you to see and manage your earnings.

How do I sign up?

You will receive an email to your inbox once you receive a payment. Click on the link in the email to activate your account and begin the process to transfer your funds to your bank account.

https://lime.hyperwallet.com/hw2web/consumer/page/contact.xhtml

Once you click on activate account, you will be asked to provide your bank account information. A check from your banking institution will have all the information you need to set up the account.

It’s important to double-check the information you provide. If you enter an incorrect routing or bank account number, funds can take several days before they are returned to your Lime Juicer Pay Portal.

After you have transferred your funds, you will be asked to pick a password. It's important to fill in all the information on this screen.

I’m having trouble registering my account

When first prompted to enter information in order to register the Pay Portal account, whether by email or phone number, please ensure that you’re inputting the exact information from your Juicer profile. The correct information on your Juicer profile can be found in your Juicer app by going to Settings and checking both the email and phone number field.

Please note that when entering the phone number into the Pay Portal registration form, the country code should be excluded.

I haven't received my money. What do I do?

In some instances, funds may take up to 2-3 business days to be distributed to a bank account. Please contact your assigned customer service number as necessary with any questions.

In some markets, Juicer payouts are made on weekly basis.

How do I change my Lime Juicer Pay Portal password?

To update your Lime Juicer Pay Portal password, after logging in, select Settings then Password. Input your old password, followed by your new password. Confirm your new password before selecting Update Password.

I forgot my Lime Juicer Pay Portal password. What do I do?

If you forgot your password, go to the Lime Juicer Pay Portal login page and click on Forgot Your Password? Enter your email address registered with the Lime Juicer Pay Portal and click Confirm.

A password reset email will be sent to you containing a link. You will need to click the link and answer your two security questions before selecting a new password. If you need to reset your password and do not remember your two security questions, please contact your assigned customer service number as necessary with any questions. A copy of your government identification may be required to verify your account before assisting you with your password reset inquiry.

My Lime Juicer Pay Portal is locked. What do I do?

If you are locked out of an account, have forgotten your password or need assistance with your account activation, please email us at [email protected] or use the form here:

You will receive an email summarizing your earnings each day you Juice. You can access your total earnings of all time within the Lime app by clicking on the Menu in the Juicer mode and then Earnings button.

For markets that are set on weekly payouts, earnings in the app will still show after task completion.

For all questions or concerns regarding payment, please submit a request.

Once you have located a Lime on the map, unlock the vehicle either by scanning the QR code on the vehicle or by entering the plate number. If it is dark out, and you are continuing to have a hard time scanning the QR code, you can either enter it manually or you can turn on the flashlight while scanning.

If the app prompts an “under maintenance” message then the vehicle is likely in-use by others or under maintenance. Please try another nearby.

If you find a private lock on a Lime or the QR code is damaged. Please report the issue to customer service and try another vehicle.

If none of these issues is applicable, please report the issue to customer service by completing this form.

When you use Lime, you are trusting us with your data. Lime is strongly committed to letting you know how we will collect and use your personal information. Our Privacy Policy can be found here. These policies are applicable to data and information collected when you use the Neutron Holdings, Inc. network of services.

Lime is dedicated to serving you in the best possible way. Therefore we welcome your feedback and ask you to share your thoughts by contacting customer support.

Thank you for riding with us.

The Limepod Pilot Program was launched in Seattle in November 2018 to gain insight into carsharing operations and the desire for and usage of a vehicle offering that seemingly had a more traditional functionality. Since the start of the program, we’ve seen over 18,000 Seattle riders take more than 200,000 trips. The program will conclude at the end of the pilot period, on December 31, 2019.

At our core, we are an electric mobility company that is fully committed to reducing car travel, and LimePod was a pilot to test the economics of vehicle share with the intent that the vehicles could be replaced by an all-electric fleet if successful. We have not yet found the right partner for this type of program, but we continue to explore options to improve and expand this offering in the future.

Users currently enrolled in the program will continue to have access, but individuals should always check the availability of a vehicle before beginning their trips.

Can new users continue to signup?

We will not be taking new user signups starting October 15.

I still have funds in my account, how do I get refunded?

Please contact our support team using this form and our team will assist you.