46
NPS
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Pernod Ricard USA
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About Pernod Ricard USA's Brand
Brand at a Glance
81%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Pernod Ricard USA NPS
Pernod Ricard USA's Net Promoter Score (NPS) is a 46 with 55% Promoters, 36% Passives, and 9% Detractors. Net Promoter Score tracks whether Pernod Ricard USA's customers would recommend using the product based on a scale of -100 to 100.
Pernod Ricard USA Overall NPS
| 55% | Promoters |
|---|---|
| 36% | Passives |
| 9% | Detractors |
Pernod Ricard USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
May 2022 -50 | May 2022 | -50 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 25 | Jan 2023 | 25 |
May 2023 49 | May 2023 | 49 |
Jun 2023 43 | Jun 2023 | 43 |
Aug 2023 38 | Aug 2023 | 38 |
Oct 2023 50 | Oct 2023 | 50 |
Sep 2024 45 | Sep 2024 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pernod Ricard USA Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Pernod Ricard USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pernod Ricard USA Product Quality
4/5
Pernod Ricard USA has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Pernod Ricard USA Product Information
Pernod Ricard USA’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://pernod-ricard-usa.com
- Company Size
- 501-1,000 Employees
Pernod Ricard USA Pricing
Pernod Ricard USA ROI & Value For Money
4.1/5
Pernod Ricard USA has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Pernod Ricard USA Customer Satisfaction (CSAT)
Pernod Ricard USA Customer Satisfaction (CSAT) Score
86 / 100
Pernod Ricard USA has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
72%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pernod Ricard USA Customer Service
4.2/5
Pernod Ricard USA has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Pernod Ricard USA's Customer Service
Website
http://pernod-ricard-usa.com
Pernod Ricard USA as an Employer
Consumer vs. Employees
Pernod Ricard USA scored a 46 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Pernod Ricard USA would recommend the brand to a friend. ENPS measures how likely Pernod Ricard USA employees would recommend working at Pernod Ricard USA to a friend.
Net Promoter Score
46
NPS Score
| 55% | Promoters |
|---|---|
| 36% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
