Bluehost – I was displeased with my initial service, but "Jay" came aboard snd saved the day. | Comparably
Comparably

Bluehost – I was displeased with my initial service, but "Jay" came aboard snd saved the day.

Bluehost
One of the premier shared/VPS/dedicated hosting solutions for websites, domain names, email, eCommerce, SEO marketing, & more. Weiterlesen
MITARBEITER
TEILNEHMER
10
GESAMT
BEWERTUNGEN
93

I was displeased with my initial service, but "Jay" came aboard snd saved the day.

Other Employee Reviews for Bluehost

What can this brand most improve?

Their pricing models are excellent, but it's almost impossible to get quality support. It seems like they offshore their chat support (and who uses anything else these days?) offshore, and simple support requests are met with scripted responses via decision trees instead of platform experts.

What can this brand most improve?

train their customer service reps to know more than their customers, do their job and NOT HANG UP ON THEIR CUSTOMERS!!!

What can this brand most improve?

Don't close cases before problem(s) are resolved. Escalated support - allow communication by phone instead of taking 3 days to respond via email. Have competent technical people that can troubleshoot, fix problems. It's been going on 2+ months still haven't been able to resolve my issues.

What can this brand most improve?

Customer support needs to be improved about a thousand fold. There are so many issues I don't even know where to begin.

What can this brand most improve?

Competent US-based customer support is how it used to be when I joined.

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