How does Buildium, a RealPage Company measure success and growth in the Customer Support department? - Buildium, a RealPage Company Questions | Comparably
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How does Buildium, a RealPage Company measure success and growth in the Customer Support department?

Asked 8 years ago to the Customer Support Department at Buildium, a RealPage Company

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1 Answers from Employees at Buildium, a RealPage Company

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    They use a variety of reporting on statistics related to an agent’s performance: average call time, average hold time, customer satisfaction score, and so on. Agents who perform well are able to grow into other roles within the department, from specialist to expert, to lead.

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