Their pricing models are excellent, but it's almost impossible to get quality support. It seems like they offshore their chat support (and who uses anything else these days?) offshore, and simple support requests are met with scripted responses via decision trees instead of platform experts.

Revisión Publicado hace 3 años

train their customer service reps to know more than their customers, do their job and NOT HANG UP ON THEIR CUSTOMERS!!!

Revisión Publicado hace 3 años

Don't close cases before problem(s) are resolved. Escalated support - allow communication by phone instead of taking 3 days to respond via email. Have competent technical people that can troubleshoot, fix problems. It's been going on 2+ months still haven't been able to resolve my issues.

Revisión Publicado hace 3 años

Competent US-based customer support is how it used to be when I joined.

Revisión Publicado hace 2 años

For the past 3 years it's been a love hate relationship. This year is my worst experience. Since January 25th, 2024 I've been on the phone every other day like a bill collector. The systems and processes in place are not compatible for the end user. C.S Agents need product knowledge training.

Revisión Publicado hace 2 años