Experienced and well trained. Articulate as well.
Keeping our customer happy and exceeding expectations.
Relatively short. One phone and one on-site.
They are friendly and show concern.
Reasonable salary and good relationship with account manager.
Please keep an eye out on middle tier managers (and their managers who support them) who bully your employees.
Base pay is fair for market and industry. Bonus is competitive when company is performing.
How they foster innovation, the flexibility