
Hermes attaches great importance to high service quality and customer satisfaction. In order to be able to continually improve these, we carry out targeted investigations and analyses. A Germany-wide survey of parcel services shows us how the customer really experiences shipping, receiving or returns with Hermes down to the last detail and in comparison to the competition. With this information we can work specifically on service aspects that can be enhanced to improve the customer's experience. This helps us to focus on improving customer satisfaction.
Hermes is a multinational group providing full-service supply chain solutions headquartered in Germany.

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