Great skills, great back ground, unfortunately they are not support by senior management.

Getting to help customers find new ways to grow revenue, cut costs, or take out inefficiencies.

The pay scale does not compare well to competition - lower salary, lower bonuses, fewer benefits.

Put focus back on the customers and making them successful, support employees who are trying to help customers.

Compensation is one measure, but a more important point is that we have great customer feedback, which makes it easier to grow relationships and improve compensation by helping more clients.

Taking care of customers - we have significant churn in our customer base, usually due to over focus on finances and not enough focus on making project / customer successful

We have a can do attitude - we try to go above and beyond for customers in every interaction and that comes through in the way our teams come together internally.

We are in a time of significant change, our management team is working quickly through a number of changes, while keeping the customer and the employees at the forefront of decision making.

We need to better support customers and employees. The policies of the company change frequently for the worse - typically all about financials and nothing to do with employees or customer experiences.