
Leadership team does it's best based on the inputs. However, inputs sometimes miss or does not reflects the requirements exactly.
The team is lacking the heads. Any day, if someone in the team takes a leave, the other members feels the pressure because of tight SLs. Other members don't get time off if someone is on leave.
There are variety of tasks that our team handles, many of which evolved over time which increased the skill set demand. But the team leaders who were used to do the tasks the orthodox way thinks that those tasks are still "semi-skilled" which result in conflicts and dissatisfaction.