Things need to be much more organized.
The video interview was interesting
Training and keeping everything organized
Policies need to be fixed so our customers are not forced into disappointing situations
My coworkers need no improvement. It is management and the overall setup of the company and their treatment of customers that need to improve.
The department I am in ask us to do several things that should be handled by other departments. We are doing more than our fair share and the pay should reflect that.