It was okay until this new manager has his buddies and if you aren't one of them then you are chopped liver
They reel you in with good hours and an otherwise diverse and accepting company culture.. but at the end of the day no one cares about /you/. You're just a number. The great hours in beginning switch by bidding among your colleagues. Extremely understaffed and overwhelming workload.
Eliminate the word "Can't" from from all thoughts and discussions.
Stop holding their customers to ransom, and allow them to move away
Improve customer relalations and the sooner the bettet