Their pricing models are excellent, but it's almost impossible to get quality support. It seems like they offshore their chat support (and who uses anything else these days?) offshore, and simple support requests are met with scripted responses via decision trees instead of platform experts.
train their customer service reps to know more than their customers, do their job and NOT HANG UP ON THEIR CUSTOMERS!!!
Customer support needs to be improved about a thousand fold. There are so many issues I don't even know where to begin.
Competent US-based customer support is how it used to be when I joined.
For the past 3 years it's been a love hate relationship. This year is my worst experience. Since January 25th, 2024 I've been on the phone every other day like a bill collector. The systems and processes in place are not compatible for the end user. C.S Agents need product knowledge training.
