The team I work with are great. The overall company culture is quite toxic however - profit is put above all else including customer service and staff happiness.
What are some of the best things about your team?
My team are all fantastic as are most of the people I interact with on a daily basis. There is a good sense of community within most departments and stores.
What did you like most about the interview process?
The manager interviewing was nice and friendly - made me feel very comfortable and at ease. The questions were fairly standard but gave me a good opportunity to talk about my skills and experience.
Why do you feel undervalued and what would make you feel better about your compensation?
More holidays or the option to purchase additional days. The option to work from home and more consideration to flexible working - 45 hour weeks are no longer viable or desirable. Value your staff and listen to their criticism and concerns.
What does the leadership team need to get better at?
Listen to your employees and move out of the past. The world has changed and the company needs to keep up. Invest in technology and more importantly invest in your staff. There are next to no benefits working here. Treat your staff better and update your customer service policies!
What's going wrong and how can it be improved?
The owner of the company either needs to go or listen to his employees and customers. The company is firmly stuck in the 80s and 90s - fax machines are still used as a main method of communication between stores. Both customers and staff are unhappy - listen to their concerns and actively fix them.
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