OpticsPlanet – Caught in the middle Just waited 50 minutes on phone Optics Planet says shipped Post office says never received as they sign for a batch which did not include my order. Customer service sad representative for company, told me to file a claim with post office | Comparably
Comparably

OpticsPlanet – Caught in the middle Just waited 50 minutes on phone Optics Planet says shipped Post office says never received as they sign for a batch which did not include my order. Customer service sad representative for company, told me to file a claim with post office

OpticsPlanet Claimed Company
Online retailer of optics, more. read more
EMPLOYEE
PARTICIPANTS
9
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119
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Caught in the middle Just waited 50 minutes on phone Optics Planet says shipped Post office says never received as they sign for a batch which did not include my order. Customer service sad representative for company, told me to file a claim with post office

Other Employee Reviews for OpticsPlanet

What can this brand most improve?

Customer service, it should start with trying to speak to customers instead of turning them over to automated answering machines.

What can this brand most improve?

The customer service in ordering. I placed an order 2 years ago and if finally came in stock and i have email traffic showijg i still wanted the items and they deleted my order and wont honor it or fix it back

What can this brand most improve?

ordered sightron 10x50x60 sfp scope adervitsed for $903.00. only to have oredered canceled because of price error on line.. company should honor price

What do you value most about this brand?

Ease of use and customer service.

What can this brand most improve?

Listening to customers when there is a problem

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