The Institute for Family Health Claimed Company
The mission of the Institute for Family Health is to improve access to high quality, patient-centered primary health care targeted to the needs of medically underserved communities. In support of its mission, the Institute: Develops and operates community health care centers that include primary care, behavioral health, dental and social services; Trains health care professionals to provide patient centered primary care on a family practice model; Addresses barriers to health equity to eliminate racial and ethnic disparities in health outcomes; Promotes the meaningful use of health information technology to enhance the quality and efficiency of care, increase coordination with other providers, provide patients with access to their health records and communicate with the public health care system – all while maintaining the highest levels of privacy and security of personal health information; Implements community based health promotion and outreach programs; Engages in health services research and formulates policy related to primary care and mental health care delivery and education; and Promotes workforce diversity and provides a work environment that encourages personal and professional development of its workers at all levels. read more
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Hard workers and dedicated staff to the patients we serve
What did you like most about the interview process?
Friendly interviewer and down to earth, was pretty straight forward but took!several weeks
What's going wrong and how can it be improved?
Endless list here: terrible patient service to get through costumer service average wait 45min, in office visit 2hrs, missing broken equipment, shortage of supplies sometimes even vaccines, outdated and barren/uninviting rooms and waiting rooms.
What does the leadership team need to get better at?
Poor communication and response to staff and patient needs, horrible management and severe staff burnout, lack of mobility and promotion, increased workload of staff with poor pay. No appreciation of employee input or rewards for hard work. Chronic staffing shortages with high attrition rates.
Why do you feel undervalued and what would make you feel better about your compensation?
Significantly below average pay, constantly increasing work load with no appropriate pay increase, over my many years with the institute essentially negative pay raise if inflation and cost of living is taken into account. Working with no contract for years, oh and health insurance is horrendous!
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