Xoom – customer service is not clear

"Xoom is a digital money transfer platform that allows users to send money, pay bills and reload mobile phones in the United States." read more

customer service is not clear

What can this brand most improve?

Reliability and accountability of transactions

What can this brand most improve?

Customer service and ability to override their systems algorithms which automatically cause delayed bank transfers via a supervisor authorization.

What do you value most about this brand?

Customer experience and fee's rates per sending

What can this brand most improve?

extremely dissatisfied with them. will not be a customer in the future

What can this brand most improve?

Recent custmer service interaction was terrible

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