Banfield Pet Hospital Employee Reviews

Banfield is a company that cares about its associates. We are supported and allowed to explore different ways of getting our work done. We are allowed to try and fail without being penalized. We are free to explore ideas. Senior leadership is approachable and open to feedback and conversation.

Overall good experience, I will like to have more avenues for development

I wish I would have come to Banfield sooner!

I am supported and valued in what I do

I've been here almost 20 years now. Can't imagine being anywhere else

They seem to truly care about me as an individual.

they listen and try to help employees

The leadership team at Banfield genuinely cares about my health and well-being and the company invests in ways to support our mental health.

They listen to our concerns

They really walk in our shoes and take our opinions into consideration.

Communicating with hospital associates directly.

Stop acting like it's only a numbers game. We are asked to constantly drive pets through as many as possible, lowering quality of care. Whenever we have to take longer for one pet, hours start getting cut, often to an illegal level (full time should not by law be below 30 hours per contract!)

Focus on the people more and less on the numbers/profit/bottom line

Making everyone feel needed in their role and ensuring that people are feeling fulfilled

holding people accountable when necessary

Student loan support and medical insurance(including mental health)

I am compensated well at Banfield.

Generous PTO policy supports associates

Care for our pets and our health

Mental health and wellbeing services that allow me to be at my best at home and in my career

There are new employees that get better pay than I get although I have been with the company for over 10 years, there should be a retaining bonus for long time employees as well

Banfield tends to underpay relative to the private sector, leading to poor retention.

With other companies we are paid under for the work we do.

I still work as a contract for Banfield and it means there are little opportunities to negotiate for better compensation.

First: free wellness plans only for dogs and cats, and those without get nothing in recompense, Second, stop using us as only numbers! Also why did the HSA go away in favor of "better health plan" when it's not really better is it? Also, why is training not just available for always, like refreshers

We care fore each other. Anytime anybody needs anything, our team jumps in to support 120%

some of my team is really great to work with and are looking forward to do a good job

One of the best things about my team is the spirit of collaboration they bring and the caring about each other.

We all work together toward a common goal

We all care about each other as a family

We have a handful of positive people at our location but as a whole we have a lot of negative people at our hospital

I wish that my team was more driven, everyone seems like they need to be prodded into doing something, there's no initiative.

The flexibility and ability to do the job in a way that suits me as long as I get the work done

The mission to make a better world for pets! The focus on Health and well being and work life balance. Banfield's commitment and focus on EI&D.

United behind a common goal together

We are all on the same page as to where we want to be

The people, I love our team

more focus on quality and less focus on quantity

Stop the politics at MVH. In the past two years, the power dynamics and ignorance of Mars Culture has had negative impacts on Banfield's use of the culture for good.

Emphasis on meeting in person to build a relationship as part of the interview process. Made it feel more organic.

Questions were very position specific and required more than generalized answers. Interviewers were a good balance of friendly and professional, and I have more confidence in the team around me knowing that the interview process is thorough and objective.

Response from Banfield Pet Hospital

Thank you for that honest review. We are happy to hear we went away feeling confident about the team.

Try learning about veterinary medicine so that relevant questions can be asked during the interview process to ensure experienced professionals are brought in to help patients. Not money hungry business degree holders who only think about numbers.

Connecting with other people and collaborating on projects

coaching and training and helping pets leave a healthy life

Helping pets by finding qualified veterinarians to work in our hospitals. I also love how Banfield is innovative.

Working toward a common goal daily

Helping pets and their owners live their best lives

Again: pets and associates are nothing more than numbers. Suggestions frequently go ignored. There is no real flow. Petware is horrible and user unfriendly to the point of being user hostile.

it seems that the loudest voice is leading the way with little in the way of consideration of impact of their actions and decisions on hospital associates. it can be improved by slowing down and taking time to focus on changes that are truly beneficial for the long term

I would like to be a decent cost of living increase and raise. I want my HSA funds back. I would like to be able to get help from the help desk. I'd like to have surveys like this more often so that I feel like I can voice my opinion and that someone might care

We are being verbally and emotionally abused by customers on a daily basis. We are burnt out and are often not given recognition or support for what we do. Policies to prevent client abuse would be very beneficial to us all.

I am doing work that is not in my job description. I tis work I do extremely well and it is convenient for HR Leadership to have someone like me handle the toughest projects well. This eliminates any room for me to do any new, high impact work.

Reduced variability of leadership in field and hospitals to create more consistent client & associate experience as well as patient care.