Stop polishing front end consumer intake while failing to address the archaic and hugely disorganized chaos that is mortgage operations.
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Mortgage operations continues to lack in effective progress. Sales has to constantly perform tasks unrelated to the role which in turn creates less incentive reliability.
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Complacency. Success has no room for it but yet BBVA fails to address increasingly meager NPS gains and inconsistent experiences for customers that would have a much more capable experience from a competitor.
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I admired my boss as well as his assistant with the interview and Onboarding assistance. I received hands on attention and despite a grilling interview process I appreciated the importance of focusing on a good hire.
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My pay is reliant on too many inside factors that require unmotivated departments greatly lacking in critical thinking to act. The majority of my role involves a great deal of conflict with business partners outside of my immediate group.
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