
The bonuses (are a pleasant surprise when we do well)
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We have folks from different backgrounds that are complementary towards solving customers' challenges.
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They know when to say "no" but do their best to say "yes" (where possible)
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Moving quickly while being open about what is going on. Digging into issues (sometimes above/beyond) to make sure we feel good/right about our responses (internal and external)
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Experimenting with (and ideally solving) different use-cases (generated by customer asks/requests) and communicating solutions/proposals to customers (in order to overcome their challenges) as well as communicate internally (so that others within the company are informed as to "how" we did it).
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