Highly qualified and hard working freelancers.
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Flexible hours and location as it is Internet-based.
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Loyalty and support for contractors.
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Support and loyalty from management. Basic competence from so-called "quality assurance."
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An open and trusting culture from management rather than cynical disregard and exploitation.
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The liquidation of the company. It's a lost cause and culturally incapable of positive change.
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Cavalier, dehumanising treatment of highly-qualified freelancers as infinitely disposable and replaceable. This could be improved by at least showing some responsibility, good faith and loyalty.
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