Newport Group – customer service reps have no authority to do anything except make excuses . They need to be empowered to fix simple items like fees charged in error.

Newport Group Empresa Reclamada

We are a leading provider of retirement plans, insurance, and consulting services. leer más

EMPLEADOS PARTICIPANTES: 16

Calificaciones totales: 155

CEO: Greg Tschider

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customer service reps have no authority to do anything except make excuses . They need to be empowered to fix simple items like fees charged in error.

Other Employee Reviews for Newport Group

Brevemente describa su total experiencia en el trabajo

It has been the best company I have ever worked for.
Revisión Publicado hace 7 años

What can this brand most improve?

I left my place of business. I called to close out my account with Newport. They charged me $25 to cut a check. 28 days later & still no check. Money is what this company is. No service or product, they manage money. So, either they are just bad with money, or they are thieves with a scheme.
Revisión Publicado hace 5 años

What can this brand most improve?

Worst experience during a hard time. I requested a hardship to withdraw money to purchase a home. All forms and documents were sent in with my request. They did everything in their power to over complicate the process. First they said my HR department signed their portion wrong; my HR department is
Revisión Publicado hace 5 años

What can this brand most improve?

Assisting customers with questions would be helpful
Revisión Publicado hace 5 años

What can this brand most improve?

The worst experience I have ever had! I am a customer service manager and can not imagine me, this company has no care compassion or consistency from phone associates to upper level management. There is no accountability or follow through, always someone else fault. I would never ever recommend
Revisión Publicado hace 4 años

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Newport Group – customer service reps have no authority to do anything except make excuses . They need to be empowered to fix simple items like fees charged in error.

customer service reps have no authority to do anything except make excuses . They need to be empowered to fix simple items like fees charged in error.

Other Employee Reviews for Newport Group

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