Q&A With Newport Group Employees

Yes, better salary and benefits package.

customer service reps have no authority to do anything except make excuses . They need to be empowered to fix simple items like fees charged in error.

customer service . They do not have the authority to solve problems. email notices send virtually NO useful info. "in process" tells me nothing, and "solved" tells me less.

Its just ok, work schedule flexibility is a major positive

Communication needs to be a priority