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Horrific. It was a struggle dragging myself to work there everyday. No acknowledgement from managers, no praise and recognition for any hard work (especially during peak of covid) Extremely cliquey and managers gossip quite openly about other agents. Very unprofessional. Not worth the pay.
¿Qué va mal y cómo puede mejorarse?
No respect towards staff members
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¿Qué mejorarías en el proceso de entrevistas de tu empresa?
Again. Managers werent welcoming and i just felt like a number.
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¿Qué debe cambiar para mejorar la cultura de la empresa?
Be fair. Show respect. Show manners. LISTEN. Be professional. All basic things.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
I think the pay needs to reflect the amount of work that goes into this job
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¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?
I think it would be better if managers could switch up seating plans instead of sitting agents near friends therefore only encouraging the cliquey behaviour that is out of control in the building.
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¿Qué necesita mejorar el equipo directivo?
Start by listening. And helping, if we have specifically asked for help. Not pass responsibilities onto others. Be approachable. Show agents that there is some form of trust if a confidential conversation should ever happen. I cant stress enough how unprofessional the managers are.
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