Airbnb – Customer service resolution time and communicating expectations. My acct has been locked out for a month and they haven't fixed it. Absurdly bad customer service - not the people, but processes and structure.

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Airbnb Compagnie réclamée

"Airbnb is an online marketplace to list, discover, and book rental homes, apartments, and rooms." Lire la suite

EMPLOYÉ PARTICIPANTS: 435

TOTAL NOTATIONS: 3748

PDG: Brian Chesky

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Customer service resolution time and communicating expectations. My acct has been locked out for a month and they haven't fixed it. Absurdly bad customer service - not the people, but processes and structure.

Other Employee Reviews for Airbnb

Qu’est-ce qui vous plaît le plus dans l’équipe de direction?

Being more direct about answer questions and concerns. I don't think it's intentional, but often when difficult questions are asked, they're answered in roundabout and distracted ways that never fully return to the question asked

Qu’est-ce qui vous plaît le plus dans votre entreprise?

Culture

Qu’est-ce qui vous rend le plus heureux au travail?

Good work assignments, clear goals.

Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?

Hiring process is impossible

Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?

People

Évaluez votre entreprise

Airbnb – Customer service resolution time and communicating expectations. My acct has been locked out for a month and they haven't fixed it. Absurdly bad customer service - not the people, but processes and structure.

Customer service resolution time and communicating expectations. My acct has been locked out for a month and they haven't fixed it. Absurdly bad customer service - not the people, but processes and structure.

Other Employee Reviews for Airbnb

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