That through what we do, we are literally saving lives and keeping people safe. Through our training, people can more quickly identify if they are doing something properly and safe or, if they are putting themselves or others at risk.
How different we all are! So many of them are willing to roll up their sleeves and dive in when someone (customer OR employee) needs help even if it falls outside their "normal" scope of duties. It's fantastic to have a team like that.