The board & management is irreparable
Unfortunately, it needs a complete rebuild
It’s very formulaic. Simply tick box using STAR
Impossible workloads. Impossible expectations. Impossibly large client bank. Impossible KPIs. Impossible bonus structure. Virtually zero admin support
The pay is above industry average, however you will work close to double your contracted hours just to stay afloat
They preach that clients are put first, but the reality is that maximising fees is all that’s important. Terribly overworked staff. No work / life balance is poss