LoanCare – Customer service is extremely poor. We have been calling customer service for the past 2 months daily requesting certain documents and had never received them. They have been lying to us .We were told the documents were sent by email and was FedEx as well. They refused to give us a tracking number f

LoanCare, a ServiceLink company, is a nationally recognized leader in full-service subservicing to the mortgage industry. Lire la suite

EMPLOYÉ PARTICIPANTS: 47

TOTAL NOTATIONS: 403

PDG: Dave Worrall

Customer service is extremely poor. We have been calling customer service for the past 2 months daily requesting certain documents and had never received them. They have been lying to us .We were told the documents were sent by email and was FedEx as well. They refused to give us a tracking number f

Other Employee Reviews for LoanCare

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Interesting place to be as the company is growing like crazy. There are growing pains, but really good people here.

What can this brand most improve?

Answer inquires from website contact form

What can this brand most improve?

Terrible customer service. Cannot gain access to oerson without it taking iver an hour on an automated phone aystem. Once yiu reach a person they cannot assist you properly. No one is available to speak with in the eacrow dept and departments do not communicate with eachother to resolve problems.

What can this brand most improve?

quick resolution to open issues

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Pooe execcutive leadership. Culture of blame vs fixing root cause

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Customer service is extremely poor. We have been calling customer service for the past 2 months daily requesting certain documents and had never received them. They have been lying to us .We were told the documents were sent by email and was FedEx as well. They refused to give us a tracking number f

Other Employee Reviews for LoanCare

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