National General Insurance – This company, claimed I didn't not carry flood insurance on my property after many hours and several days of calls, emails, sent copies of my current policy, provided contact information for my current insurance comapmy, this incompetent comapany, without my approval, purchased an additional policy

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This company, claimed I didn't not carry flood insurance on my property after many hours and several days of calls, emails, sent copies of my current policy, provided contact information for my current insurance comapmy, this incompetent comapany, without my approval, purchased an additional policy

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it was simple and straight forward

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The management in the Ontario office is horrible. There is too much favoritism. The turnover rate is bad and employees are overworked.

What can this brand most improve?

Communication, expediting claims. Hiring competent agents. I seriously want the email address of the CEO.

What can this brand most improve?

Customers service by returning customers phone calls and Emails about current claims.

What can this brand most improve?

Workers should be more honest. My experience was all lies.

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