
The leadership team needs to get better at communication and cohesiveness.
Communication if better will then improve things in many other areas.
The team likes to have time together to share info and best practices.
Time off for work life balance, if only you were able to use it in a better organized manner.
Leadership needs to do better at working together for the greater good of the staff. Try educating the call center agents more so that they can better understand how they fit into the overall picture; how important they are to the company's success.