Match.com – Customer service. There is no way to reach anyone. My card was charged for something I did not authorize and I need it refunded | Comparably
Comparably

Match.com – Customer service. There is no way to reach anyone. My card was charged for something I did not authorize and I need it refunded

Match.com società ha sostenuto
Match.com is an online subscription-based dating portal that enables users to browse profiles to find their mate. leggi di più
DIPENDENTE
PARTECIPANTI
21
Nominale
Complessiva
256

Customer service. There is no way to reach anyone. My card was charged for something I did not authorize and I need it refunded

Other Employee Reviews for Match.com

Cosa ti piacerebbe vedere migliorato presso la tua azienda?

Move emphasis on collaboration among groups

Descrivere brevemente la vostra esperienza complessiva presso la vostra azienda

Overall exciting place to work. I do have some negative co-workers I work with directly that are borderline bullies. I put up with it because if I complained I would be targeted.

What can this brand most improve?

They have issue with app, me and my friends always getting banned with no reason. I didnt fight with anyone, i tried to reply to all On time, i simply dont get what happened. And same happened with 3 of my friends. I think their app filters think im robot ir smth and bannme.verify system doesnt work

What can this brand most improve?

Needs to treat their members with respect and listen to members complains. Also, it should not be obsessive about security and becoming annoying to members. Checking all the time on members is intrusive and show no respect for privacy. Having customer service personnel too narrow minded is not good

What can this brand most improve?

Train Customer Support to actually listen to the customer to try and resolve problems. Create an escalation process to resolve unusual issues.

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