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Horrific. It was a struggle dragging myself to work there everyday. No acknowledgement from managers, no praise and recognition for any hard work (especially during peak of covid) Extremely cliquey and managers gossip quite openly about other agents. Very unprofessional. Not worth the pay.
Che cosa sta andando male e come può essere migliorato?
No respect towards staff members
Cosa vorresti migliorare sul processo del colloquio lavorativo della vostra azienda?
Again. Managers werent welcoming and i just felt like a number.
Che cosa si deve cambiare affinché la cultura aziendale migliore?
Be fair. Show respect. Show manners. LISTEN. Be professional. All basic things.
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
I think the pay needs to reflect the amount of work that goes into this job
Di cosa hanno bisogno i tuoi colleghi migliorare e come si potrebbe lavorare meglio insieme?
I think it would be better if managers could switch up seating plans instead of sitting agents near friends therefore only encouraging the cliquey behaviour that is out of control in the building.
Che cosa deve fare il gruppo dirigente per migliorare?
Start by listening. And helping, if we have specifically asked for help. Not pass responsibilities onto others. Be approachable. Show agents that there is some form of trust if a confidential conversation should ever happen. I cant stress enough how unprofessional the managers are.
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