Stop polishing front end consumer intake while failing to address the archaic and hugely disorganized chaos that is mortgage operations.
Mortgage operations continues to lack in effective progress. Sales has to constantly perform tasks unrelated to the role which in turn creates less incentive reliability.
Complacency. Success has no room for it but yet BBVA fails to address increasingly meager NPS gains and inconsistent experiences for customers that would have a much more capable experience from a competitor.
I admired my boss as well as his assistant with the interview and Onboarding assistance. I received hands on attention and despite a grilling interview process I appreciated the importance of focusing on a good hire.
My pay is reliant on too many inside factors that require unmotivated departments greatly lacking in critical thinking to act. The majority of my role involves a great deal of conflict with business partners outside of my immediate group.